I ordered a size too big (I have lost weight and didn't realise how much) so I asked for a refund, instead they are sending me a smaller size free of charge without having to pay to send the other back!
Fantastic service, and the dress is beautiful.
I purchased through Yoins a couple of months ago and was very disappointed that half of the order did not fit and the clothing measurements were smaller than what was stated online. I contacted the company for a refund for about half of the order which they initially responded to. After that, they just stopped replying to my emails. I have sent several follow up emails with no response. I have not received my refund. The customer service at this company is terrible, the quality of the clothes was very low which you can expect from their pricing, but I still expected better than what it was. They still owe me money. I would never ever ever purchase from this company again.
I ordered 3 dresses. Yoins charged my card. I'm waiting and waiting for the dresses. I had received an email telling me that they shipped. I never got anything. I called and got the run around and put on hold. I did the text chatting and got the run around again. NOW they are telling me that they shipped 1 dress and back ordered 2. The BIGGEST problem is I didn't even get the one they claim that they shipped. I contacted customer (lack of Service again and they tell me I should ask the post man if he has the package or ask my neighbors... I told them to forget about it and just refund me... "Oh No! We can't do that" Now I'm having to dispute the charge thorough my credit card. What a hassle! Beware of this site. Use at your own risk. Better yet, Don't take the chance. There are plenty of legitimate sellers out there that stand behind their merchandise. I'm not adding a photo to this post, SINCE I NEVER GOT THE DRESS.
I ordered a few things from here. One came in size too big but after contacting customer services they arranged to send me it in a smaller size. They were quick to reply, polite and very helpful. The other items were perfect though and even thought one dress was too big the quality was amazing. Money well spent in my opinion.
Couldn't get through on email or phone but live chat was very quick and helpful. Ada addressed all my questions. Can't wait to get my clothes. Will update review after order arrives. A lot of friends are very happy with their purchases.
Dear Angela S.
We are sorry for the delay in response.
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We try our best to improve the service level and create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you. We will reply you within 24 hours if you contact us via phone and live chat, please do not worry about it.
Wish you a nice day.
Polly
Absolutely disgusting quality came wrapped in bits of cardboard disgusting cheap material I paid €69.95 on clothes sending them back cost €20 3 weeks later no money back this is absoulutely terrible service will not be letting this go without full refund
Dear Chloe F， so sorry that you have bad experience with yoins. Could you please email cservice@yoins a photo of the bad-quality item as you said? We will give you a proper soulution for this. Looking for your early reply. Yoins team.
I wasnt sure what to expect because I had never ordered from this site before and the prices seemed too good to be true. I intended to order 3 dresses but mistakenly ordered 4 because I double ordered one of the dresses. Customer service was very helpful and immediately cancelled the double order and processed the refund. I received one dress within a couple weeks and Im impressed with the quality. It looks just as advertised. Im still waiting for the other 2 dresses to ship because as soon as I ordered I got a notification that they were back ordered, which is kind of annoying and the reason I gave 4 stars instead of 5. Overall Im happy with my experience and would order from them again. I would just make sure its not something I absolutely need for an event that week.
Dear Sarah H.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service and quality. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Ordered a blouse beginning of October money taken but no blouse customer service is terrible first excuse was Chinese holiday then item out of stock so asked to change the colour now emails and messages not answered wouldn't recommend this company to anyone
Dear Wendy J.,
We are sorry to hear that.
Due to the hot sale time period, customer's email increase dramatically.We do our best to clean up the accumulation.We sincerely apologize for the delay replying.
We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size. Due to the time difference between the countries. Hope your understanding.
We do our best to improve the service level and provide a good buying experience for customers. If you have any assistance or need, please feel free to contact us. We hope to hear you again.
Best regards,
Yoins team
I ordered three pieces. A pink coral dress ordered in xs. Was awful! Not even same colour and it was soooo big. Cheap material. The other two items were just as bad. Do not order from them. Waste of money!
Dear Katie L.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
After receiving my online shopping order within a few days, it turns out I didn't like the fit (no the fault of yoins). They promptly gave me the address in China to send it back and gave me a FULL refund for the cost of my items. Very satisfied with the helpful service from the team
My items finally arrived after 11 days and me chasing them.
Now when they dont fit and I would like to return them I am expected to pay a minimum of £20 to return items that cost me £15? What an absolute joke.
Do you not realise nearly ALL clothing merchants nowadays provide A FREE return. I certainly
Would never use them again or recommend to anyone. Now I am out of pocket and with items that dont fit me.
The quality of the clothing was awful too... like polystyrene
Dear Charlotte C.，
We are sorry to hear that.
If there are any quality issues with your purchase, please take and send us some photos to show them.We can provide a free return for them. But without the quality problem, we are afraid that you may be needed to pay the return postage.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to solve the issue? Hope to hear from you again.
Kind regards.
Yoins Team
Bought 8 tops from Yoins. Drawn in by cheap prices, photography complimenting the clothes making them look like good to fair quality. The reality, firstly from order and payment, to then actually getting my tops... 3mnths. Thought id never see them.
On arrival, all are poorly made. Same idea as the photos, but definitely not the same. They look home made, edges are crooked and very poorly sewn. Id be too embarrassed to wear out. Sizes do NOT correlate to their specifications. Some fit, others do not.
Basically, dont waste your time or money. Seriously.
Dear jen n.,
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I wouldn't bother buying anything from this website. First off the expedited shipping takes longer than 3-7 business days. When they give you the tracking information, it's not even correct. They told me DHL had my package so I had been using the tracking info for DHL (with no results) only to find out that TNT actually had it. They also wrote my phone number incorrectly so when they showed up to deliver I obviously didn't get the call.
Now, onto the clothing. The clothes do not look like the photos... at all. The colours are way off and most of the pieces are so see through you can't wear it out in public. I've asked for a refund and they just asked me to send them pictures with my hand under the fabric to see...? I'm not happy with my order, I just want my money back.
Shipping and handing is awful, the material is super cheap and the customer service could be better.
Save your time and your money, don't buy anything from Yoins.
Dear Sara,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience caused.
About the delivery problem, could you contact us your order number and email address?
We will have a check if there is any mistake in your order and wrong operation of our customer service.
As you said that, the items you have received from us are different from images on our shopping site. In this case, we need the photos of the items you have received from us with SKU sticker and shipping label from you which can help us to confirm the situation of the problem.
After we check the photos and confirm the problem, we will give you the solution and compensation.
We hope you can give us one more chance to provide our service for you.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Looking forward to your reply.
Best regards,
Yoins Team
Clothes were great! Just as pictured and fit as described. I was a little nervous about ordering on line because someti clothes from places like this come super small, but their sizing was accurate. Im very pleased.
Dear Alicia H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Worst quality clothing ever. Don't believe the picture because it looks nothing like it. In fact, about 20 different low quality clothing websites use the same exact pictures. And Yoins don't bother writing back saying "we are very sorry… what is your order number and we can fix this." Cheap and thin material. Don't be fooled by the picture! Looks nothing like it!
Dear Kelly M.
So sorry for the unhappy experience on Yoins.
Could you please tell us your order number and send us a photo to show the item? We will try our best to help you solve the problem.
So sorry for the inconvenienience
Yoins team
I've read previous reviews and I will admit that more than a few are a scary.
But having ordered with Yonis, I had a major issue in which my experience with their customer service was exceptional.
They returned my email messages without haste, were polite and fully resolved my query within 3 working days.
Thank you!
At first I was sceptical about ordering but the clothes were super cute at a great price so i place my first order only 2 months ago. My order came before expected and was exactly as listed on the website. I am now on order # 5.
Dear Dawn,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Shocking company! Who takes a month to deliver these days. I cancelled my order due to not receiving or hearing anything from them until the day before I went on holiday. But then received an email after I chased them saying items were out of stock. Next day apparently one item was dispatched, which I had informed them I didn't want, just to get the delivery charge! Item will be returned when finally received, placed original order on 3rd May I was informed the item which I don't want anymore because its to late leaving to go on holiday tomorrow will be delivered 23 June, nearly 2 months! Only refund 15 pound! Liars! They can't even get the emails right said item was dispatched on 1st jan, shocking company, don't buy from them
Dear Jane,
So sorry for the trouble.
If your order is on back order, we will send the notification email to inform you about this, could you please check your email box and junk mail to find it? Besides, you can also check the order status in your account to find the order is on back order.
For what you said that you want to cancel the order, but we failed to do it. We can understand you frustration. That is because when you wrote the email, the order has been shipped, we can not help you cancel it any more. But you can contact us for return when you receive the package if you still do not need it.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Chanring
Ordered a Medium size dress and they sent an XXL and I have to pay for postal to send it back to China. Its true the other items of clothng was very cheaply made. Even though a top might have been CAD$21 it looks a lot cheaper than that. No thanks. Lesson learned Never again.
Dear Cynthia K,
We are sorry to hear that.
According to the European and Asian sizes are different, the size you choose in fact may be different from the size on the item's label. To avoid the situation of misunderstanding, we provide this information on the website before you order.The specific garment size will be shown when you just click the size button on each item page. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
In addition, if you find the size of the product is different from the details showed on the website, please take and send photos of the measurement to us, if the error is over 3cm, we will arrange a full refund which covers the return postage.In addition, you also can log in YOINS account on the computer(My Account—View Orders) to submit return or exchange application, we will reply within 24-48 hours.
Hope to hear from you.
Best regards,
Iris
Had trouble changing my order last minute. Live chat was available to help very law at night (available 24 hours a day)
They helped me switch size order in time, a canceled shirt I changed my mind on and refunded that purchase almost immediately right before I decided to ship and confirm. Great customer service!
Dear Amy M.，
Thank you for your detailed and actual comment.
We are happy to know that you are satisfied with our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ana B.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly