I ordered from this website on August 3, supposed to be delivered by today, I havent received anything, contacted them through paypal and they told me that my ordered status said delivered to front door, however, they gave me a completely different order number than what I have on my email. I havent even received the fake order nor the real order, the seller is not saying anything and I hope paypal rules on my favor or I will be money out for nothing. I will never buy from this store again.
Ordered stock on 23rd October, had nothing to say it has been dispatched. Tried to call the number and it says 'this is not available' have email but no luck. Quick to talk the money! Please can someone contact me urgently. These bad complaints can easily be resolved if you picked the phone up and advised of an update on the orders!
Dear kirsty d.,
Thank you for your feedback.
We are sorry about the misunderstanding due to the delay of replaying. Due to the hot sale time period, and the time difference between the countries, it takes 24 hours to reply to your request. About the calling, maybe you contact us withour the working time. Could you please try again to call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday). Besides, if you have contacted us, we will respond you as soon as possible. Please don't worry.
We do our best to improve the service level and thank you for your suggestion.
Best regards,
Yoins team
I have had nothing but great customer service from Yoins, the cloths quality have been great and when my shipment was lost in the mail they were able to resolve the issue quickly...
I would recommend this app store to anyone
I received an email about an order! I never visited their website and ordered anything from them but they sent me an order confirmation! Then I received another email that the transaction with Paypal was incomplete and there is an icon in the email for completing the payment! Then the third email came and showed that the order has been successfully processed! Do NOT click any links in these emails! Be careful with this website! I actually don't have a Paypal account associated with the email.
Dear Ying-Ju C. M,
We are sorry to hear that.
This situation caused，maybe is the other customer mix your email address when she fill out the information.We sincerely apologize for the inconvenience this has caused you.If the email bothers you, could you please send us an email to services@yoins.com to cancel that?
Hope to hear from you.
Best regards,
Iris
I ordered my package ages ago... still waiting for it to be shipped much less received. Tried using their chat service online and it doesn't work. Tried calling and that was useless. Gave these guys a try as I thought they could be similar to Wish. I can understand it taking a while to get here once it's been shipped, but to take a month to even package the item? Never again. Wouldn't recommend this site to anyone. Luckily I didn't spend a whole lot so it's not worth the hassle of trying to get a refund.
Dear Melissa R.,
We are so sorry to hear that you have a bad shopping experience from our company.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order until the due date which we promised, please contact us and we will process the issue to you first.
We are sorry about that we cannot solve the problem for you in time. Due to the time difference between the countries, if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.Our working time is 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.
Could you please try to contact us again to check your order? In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Yoins team
Got to say all these sites are rubbish. I sent an item back and it cost a fortune. I have never received a refund. All they say is have you a tracking no? To get it tracked would have cost even more (not even sure if it was an option now). So the dress cost £35 and I spent another £7.00 sending it back. Quality nothing to write home about and £35.00 is not a small amount really for a little dress. Also took long time to arrive.
Dear Zoe T.
Sorry for the inconvenience, would you please tell us your order id? We will check it for you.
If you return the parcel to us and tell us the tracking number, then once we confirm the tracking number is right, we can return the money to you, so better give us the number.
Here is the link of return policy, hope it can help you: http://www.yoins.com/Yoins-Returns-a-20.html
Best regards.
Yoins team
Ordered 7 items from Yoins. They took my money but everything was on back-order. Ordered April 4th and finally received 2 items may 14th. Quality is terrible, neither top looked anything like the tops they show on their website. Luckily, I was able to cancel my remaining order and received a refund. I guess I'll just keep the two tops I already received because from what I am hearing, it's almost impossible to return anything. I don't understand why they can't just sell quality product. The clothes on their website are really cute and I would even be willing to pay more if they sent what they advertise. OH well, lesson learned. I will NEVER buy anything from them again.
Dear Anna D.,
We are sorry to hear that this misunderstanding caused.
If there is out of stock item in your order, we will ship the in-stock items to you first in order you can get your items more earlier. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems.
For return, We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Terrible experience with this company.
Sizes are no where near accurate. Ordered a size 4 and what arrived was more like a size 14/16.
They then proceeded refuse to give a refund and finally agreed after a couple of weeks of fighting.
This is a scam company. Do not use!
I placed order received email that said shipped on 12/15 followed tracking number and they had no record of it till 12/18 now although i paid for priority air mail delivery and tracking nothing shows up, I have no idea where my package is, iit is a christmas gift and they can't even tell me if i will receive it time. Very disappointed!
Dear Lori M.
The tracking information would be updated 5-7 days after the parcel shipped, so it is normal, please don't worry. Would you please tell us your order id? We can check it for you.
Best regards.
Yoins team
This place is a joke my cousin and I both ordered things from here we said we will take a chance and see... well we placed the order in early Nov. 2016 till this day I still haven't received anything and they have no idea where the shipment is!?! My cousin did receive hers February 2017! And it was garbage omg! Nothing was wearable and they stunk of fish! Like as if the clothing material was made from fish skin or something (leather jacket!) disgusting the clothes went right in the garbage... ORDER AT YOUR OWN RISK!
Dear Demi,
Thanks for your choice on our shopping site.
We feel deeply sorry for the inconvenience caused by the delay of delivery.
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Our customer service will help you contact the carrier and track your parcel.
We are striving to improve the speed of delivery with the carriers in order to prevent the same problem from happening again.
About the quality problem of the items you have received from us, could you mind send the photos of the items with SKU sticker and shipping label to us?
We will confirm all the details and give you a reasonable solution in 24 hours.
You can feel free to contact us if you are not satisfied with the solutions we provided to you.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I accidently ordered the wrong size initially for 3 pieces of clothing, I emailed them on the day and got a response within the next 24 hours where they politely changed it over to the correct clothing size. Very happy with the customer service.
I've never ordered any item online before, it was a risk, mostly because I'm from Italy and I needed a dress for a very important evening. The package arrived in time and the dress is very beautiful. Prices are low and quality so good
Ordered 3 things, 1st came ok, other 2 were cancelled. New order at additional cost, 1st things came then 2nd cancelled again even after I'd already spoke to Yoins NOT to cancel.
The people on live chat are not very helpful either, just dont read what you're writing, just say the same thing like they're a bot. Now I have to write a review on here just to get some discount!
Dear Charlotte H.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Sorry for the inconvenience caused in the out of stock issue.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for customers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the out of stock issue.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contract us.
Hope to hear from you again.
Best regards,
Polly
Never got my dresses. I get they're from China very far away, but I've ordered things before from other sites and have gotten them. So angry asked them and theyou told me they sent it but never have I ever received it. Tomorrow morning I am calling Canada's fraud reporting agency. I hope no one else has fallen victim to these guys.
Dear Mom r.
Sorry for the delay, would you please tell us your order id? Or the email address you used for order? Maybe the parcel lost, and we can not avoid this damage, we will check it and give you an compensation.
Hope to hear from you soon, or you can contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins Team
Ordered 7 items on October 6th and paid for expedited shipping. How is it possible that every item is SOLD OUT and yet it is still being sold today? Why are you selling items that clearly are not available and taking immediate payment for items you are unable to deliver when promised? How long can a Chinese holiday be? I doubt this is a new holiday and should not be used as an excuse for poor service.
Dear Janet M.，
We are sorry to hear that.
We totally understand your mind at this moment. And we sincerely apologize for the delay shipping to you due to the out of stock.We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size. Hope your understanding.
You can contact us via all channels of Yoins to check the update information of your order. Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
Have a nice day.
Kind regards.
Yoins Team
I ordered 8 dresses, one went out of stock but I got my refund fast. After 10 days my parcel with 7 dresses arrived at my doorstep. (I live in Norway) Two of the dresses became instantly my favorites :) The other dresses was totally fine too. Size was perfect - same as I always use. Thank so much to Customer Services for kind and fast email contact and to Vanilla who was one of them :)) I have read so many bad reviews, especially money back problems. But as a customer you have to follow up. Paypal is there for you if you have any problems. Best regards Mariann
Huge shout out to Beryl from the customer service team. I ordered the same dress twice by mistake, after emailing the customer service department I received a lovely reply within hours! My situation was dealt with quickly and efficiently and Beryl was very friendly and helpful! Will definitely be shopping with you again! Thank you!
I love the styles on YOINS site. I think I order from them at least 2x/month. Items arrive so much faster than expected. 99% of the items I receive fit incredibly perfect and look great on. If I need to return or exchange anything the process is relatively easy. If it seems a return application is not being processed The Chat feature is super helpful. I did wait 7 days for a return response but when I went to the Chat to check the status they helped finish the process right then. Otherwise, from order to delivery the email correspondence is timely and thorough. I'm definitely hooked.
Dear Jill,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
First off didn't do my homework on reviews, went ahead ordered $152.00 of clothes took over 3weeks to receipt tracking number& the whole time was trying to contact them, second finally got the package opened it and was so disappointed after waiting over 1 month, so I emailed them asking what address to send it back no reply till days later let me add that you have a certain amount of days to return the items, since no reply I went ahead and shipped it back to the address that was on there (another $25)to shop back.ive been emailing them they said that was not the correct address so I won't be getting my money back.
Dear Paula r,
We are sorry to hear that. The international deliveries may take many days, and it also depends on the country you live in and the shipping method you choose for your order. If there is no stock issue in your order, it will take 7-25 business days in standard shipping, 7-12 business days in the priority air mail and 3-7 business days in expedited shipping service. Hope you can understand.
If you notice that there are some quality-problems in the items you received, could you please take and send us some photos of the defective parts? We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged. After receiving your kind reply, we will immediately investigate your claim and offer you a suitable solution than return them at the earliest.
We are sorry to hear that you returned the package to the address on the package, that is not the address for return. We will accept the return after we confirmed all the return information. Please do not worry about the the estimated time for return.
Wish you a nice day.
Yoins Team
My original order was from the website and it was extremely difficult to navigate and did not work properly. It would not allow me to choose my destination of choice, which was Singapore so instead I sent it to my USAA address. However then, it would not let me choose my home state of Oregon. I somehow managed to get an address in that worked but only later did I see that the app worked perfectly. I contacted customer service several times. I still have to. I'm very happy. I look forward to many more purchases. Once again let me stress do not use the website, I went back and visited it and it's still not working properly and it's not very well put together. However, the app is extremely streamlined and easy to use with the fall catalog being able to view
Dear Dana S.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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Dear Luisana,
We sincerely sorry to hear that you have not received your parcel yet. Please do not worry.We will check it for you. For we can better and faster issue your case, would you mind send us an email to the email address:service@yoins.com? We will provide you a proper solution for you after the situation is confirmed.
If there is anything wrong with your order, we will arrange refund or resend for you according to your demands.
Here is the link of contacting: https://www.yoins.com/Yoins-Contact-Us-a-33.html
If you have any other further queries, please feel free to contact us.
Wish you a nice day*--*
Yoins Team