Your size availability is a little lacking. There were items I wanted to purchase for my wife that you just didn't have in her size.
I have also not heard back from your team yet regarding a return I have requested, and your policy states it has to be within 30 days... Does that include days I'm waiting for you to respond?
Your size availability is a little lacking. There were items I wanted to purchase for my wife that you just didn't have in her size.
My first order from Yoins went ok. I kept two out of the three items. I was not aware items were being shipped from China. Took several weeks to receive, and return process was frustrating. You have to request to return item with a picture of item, which I thought was odd. Then they email back telling you can send item back. Emailed return postage and again have to take a picture. Then wait... for credit. Probably will not use them again, even thou they have cute products.
Dear Teresa S.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Yes the prices are cheap but that's exactly what you are getting. Material was horrible. My shirt sleeves are supposed to be long but they are 3 quarter length (they must've ran out of fabric). I ordered a size 6 bikini and they sent me a Large that is wayyyyyyy too big for me. Their size 6 on the size chart is considered a small, so why did I get a large? Not even gonna bother to return it. Not going to waste my time with Yoins ever again!
Dear Denise W.，
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
About the size issue, the size you choose in fact maybe different from the size on the item's label. It is the Asian size, which is match the US size, and they are same. To avoid the situation of misunderstanding we provide this information on the website before you order.
In addition, if you find out the products are different from the pictures on our website. Could you please take and send us some photos of the imperfect parts. We will process the issue for you after we diagnose the problem.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
This Site Is BS! The items they advertise are not the items you receive when ordering them. They are of much lower/poorer quality in material and style. The dresses I bought didn't even come close to the advertised items I thought I was purchasing. And mind you I contacted them before hand to confirm that the items I'm ordering are the same as the items advertised and they lied by saying yes 100%. I then contacted them via email several times regarding returning the products with no replied or response of any sort... These people/site do not care they take your money and ignore the rest. It's false advertising and they are fake and phony!
Dear Maria S.,
We are sorry to hear that you are not totally satisfied with our products and service.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
If you find out any quality problem with your purchase or you think they don’t looks like the picture show on the website, please take and send us some photos to show them, so that we can make a record and process the issue for you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to solve your problem? Hope to hear from you again.
Kind regards.
Olivia
First, the clothes took 1 month to arrive, they send their products from China after receiving the order. I asked to cancel it but they insist to send to my place. Second, after I received them, the clothes quality is not good and I made return. It's been 2-3 days, YOINS costumer service haven't contact me yet, and the phone on the internet is also failed, too. The management of the company is weird and loose, I am afraid that they are going to close or something else. And really regret to buy things on this website.
Dear Yichen L.,
We are sorry to hear that.
Due to we are not responsible for transport.And we ship the order by the logistics company.So that we cannot control the shipping process, and cancel your order if your order has been shipped. Hope you can understand.
In addition, if you are not satisfied with the items you received, or you think the product is not like as the picture shows, we can arrange to exchange or refund. You can log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application by yourself and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
You can contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday. But if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Kind regards.
Yoins Team
Two weeks ago I ordered items, as of today nothing has shipped. They were happy to take my money, but seem unable to ship my items. I have sent 2 emails and also tried to contact them via their online chat, but each chat session ended stating there was a problem with the chat. I want my items to be shipped. If items are NOT available or on backorder, their website should clearly indicate that.
Dear C Z.,
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably.And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us your email address? And we will contact you immediately.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Kind regards.
Polly
I can simply say this is one of the best Website for doing any kind of shopping. Customer Service is great, always ready and willing to answer any of my questions. Shipping is very fast on a timely manner and return no problem.
Looking forward to do more shopping. Keep up the excellent work YOINS! Highly recommend!
Best regards
Shelly Resendes
Dear Shelly R,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
June
In Yoins, if your billing address is not matching your delivery address, forget buying! Their policy forbid you to make present to your girlfriend, and they cancel your purchase! Anyone has seen such a stupid policy? I buy since almost the birth of internet, first time it happens to me! Do not buy in Yoins! They just cancel and keep your cash 30 days! Almost scammers!
Dear jacques d.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Sorry for your order was cancelled by us in order to ensure your transaction safety.
We have sent you an email and offer you a discount via this email and if you have any question, please reply us in the email.
Thank you for your patience and understanding.
Best regards,
Polly
I just received my sweater and OMG! Nothing like the picture! Very, very poor quality. I see clothing like this in the asian stores around town for $5.99!
Never again! Buyer beware... not worth the cost! Better off buying at your local swapmeet...
Dear Kimberly x.,
We are sorry to hear that you are not totally satisfied with our products and service.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
If you find out any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record and process the issue for you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem? Hope to hear from you again.
Best regards,
Yoins team
After a long time of waiting and exchanging mails with the customer support, they could never gave me a solution. My package never arrived to Mexico City, it took more than 30 business days to give me a proper response. Of course that the company never gave me a tracking number or something, they told me to ask in my local post office. It was a terrible experience.
Dear Patricia,
Thanks for your choice with our shopping site.
It usually takes 7-25 working days to deliver your parcel to Mexico City via standard shipping or airmail, 7-12 working days via priority direct mail, 3-7 working days via expedited shipping service.
If you cannot receive your parcel in delivery estimated time, you can confirm the address with us and have a check at the local post office as the parcel will be held there if your delivery address cannot be found by the postmen.
On occasion we experience delays from custom clearance times and bad weather, it is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non-tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
Of course, you have the right to ask for the refund or resending parcel after the waiting and checking. We feel sorry for all the inconvenience caused by the delay of delivery.
If you do not satisfied with the solution we provided for you, you can contact us in other ways.
Here is all our contact information:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I found a dress that was a copy very similar to a signed one I wanted (retail € 260) for €23 I decided to buy with paypal and try this website. It took 3 weeks to arrive to Italy, not so much time for a standard shipping and everything was well packed and as described. I got that dress (very very beautiful, fits very well) and other 2 dresses. I am very happy, I spent a little but got good quality stuff I could never had a bigger bargain. For all of you undecided, if you find something you love at yoins.com give it a try. You will be happy for your deal.
Thanks again to Bradley who saved the day with sorting out my return! Keep up the great work and thanks for always being available to help!
You are a great asset to your company and I am sure they know this by now! If not, I will say it again.
Thanks Bradley!
Dear Nicoline v.
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day.
Best regards,
Iris
Hopeless case. Took a month and a half for order to arrive with no help at all from customer service. Once arrived the clothes looked nothing like they did in the photos so dissapoiting. Sent back and had to pay 10 shipping myself even though I waited so long for them to arrive- no form of compensation, horrible service. Horrible site. Stay away.
Dear Chloe,
We are sorry to hear that the items did not work out for you. We surely do our best to list the necessary information such as material and measurements in hopes to give an idea of the fit and feel. Nonetheless, we're sorry that it still did not work out. As we are always looking to improve, we greatly appreciate the review.
This is link of return policy: https://www.yoins.com/Yoins-Return-Policy-a-20.html
Yoins clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
If there is anything in particular you need any help with, we'd love to see what we can do for you. Feel free to Message us if you'd like any further assistance.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice day.
Yoins Team
I have been buying from Yoins for the past few months and have been pleasantly surprised at the quality of clothing and level of after service provided. I would definitely recommend Yoins to anyone looking for a quick and easy online shopping experience.
Dear Carmen,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
I cant get Gayna to send me the return address for the incorrectly product that was sent to me. I have 6 emails from her trying to get me to keep what they sent me and they'll compensate me $21 USD and wants me to pay shipping cost for an wrong order. I ordered 4 short outfits and didn't revive any of them. This is the most worst experience I've ever had buying clothing. I sent them pictures of the product received and let them know how disappointing their service is. This place has no customer satisfaction when they wont acknowledge the mess up and fix it. I will be filling a complain of the handling of my order. If anyone can help me please reach out to me. *******@yahoo.com
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
Hello, I emailed you over the weekend regarding my packages and have not heard anything back. I was told that once my packages were sent I would receive a confirmation email. I did not. I checked online and the status says that they are shipped but I have no way of confirming that. I paid extra to have my items shipped faster since my event is coming up. Please get back to me ASAP!
Dear Macy, both of your orders 13623415 and 13623475 have been shipped on April. 3th, please check with your junk mailbox, the confirmation emails might be sent there sometimes. Our staff have also replied you about the tracking information. Any further inquiry, please keep in touch with cservice@yoins.com.
I wrote them by days and they still didn't reply me! I had posted a complain by here and they replied me but never solved the problem, i want at least my money back that this company took and not sended my clothes! In the website btw there's ANYTHING telling me if is processing, shipping or what! I'm really disappointed!
Dear Franciely,
Thanks for your order and feedback. We are sorry for all the inconveniences caused by the delayed reply. Normally we will reply you within 24 hours if you contact us via email on working days. Could you please tell us your order number when you contact us, we will check your order status and will offer you more information about your order.
You can contact us by live chat or you can call us:
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
We promise we will solve the problem for you.
Best regards,
Yoins Team
Worst company EVER!. Charged and waited for product. Months passed, emails sent, a week later was told dress out of stock and would I prefer something else or to wait longer?. Chose another product as I live in the tropics and won't be able to wear the dress for another six months. Heard no reply, another month passed and I get the first order.? WTF? So so appalled at the poor customer service, the fact there is no contact number, the quality and size of the dress is also two sizes too small. Do yourself a favour and just don't!
Dear Ishca G.,
We are sorry to hear that you had a bad experience about shopping with us.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
In addition, if you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Because the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.We are sorry to keep you waiting. Here is our contact number, 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you call us, please pay attention the working time so that to avoid the unnecessary misunderstanding.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I have been looking at the ads on facebook for a while and loved the style of the clothes for my size. I was hesitant on ordering because of getting the right size and not knowing the company. I found that delivery took so long so if you really want to wear something it may not come in time for an event. Also my tracking order stressed me out because it said delivered before it was delivered to the customer. I just received it this morning and part of me was glad the driver left it in the door but another part of me was worried that they did that because anyone could have taken the package that took so long to come. Overall the shirt is beautiful and i will most likely order again but for the experience, if delivery time can be faster that would be significant.
Dear customer,
Thank you for choosing Yoins.We are sorry for the inconvenience caused to you. The transportation timeliness is related to the transportation method you choose. Sometimes the package delivery fails due to uncontrollable factors, so you need to contact the post office. We will also try our best to improve our delivery service. Thank you for your feedback.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
I like what I see. I hope everything goes well with delivery
The order came quickly but one of the dresses was not as advertised, the material was see through so the dress is basically unwearable. The other dress is way too big, according to the size chart it should have fit perfectly. When I tried to contact them about returning the dresses I've had no response and it's been a week. Extremely poor service and quality. I would not purchase from them ever again.
Dear Toni A.,
We are so sorry to hear that you have a bad shopping experience from our company.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, due to the large number of emails, the reply may be delayed. You also can contact us via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). And if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Iris
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team