I decided to use this company as I liked the look of the clothes. I knew the quality would be a risk and as it was cheap thought it would be worth the risk. I wanted some bits for my boyfriends birthday and also a little additional present for my friend. It had told me that I would receive my clothes in 10 days time. On the day it was meant to arrive I got an email saying that 1 of the pieces were out of stock. And did I want to get a refund or a store credit. Annoying as I have to wait about 2 more weeks for the other teams I ordered. So thats a month in total to have to wait for a clothes delivery. Personally I think thats pretty ridiculous. NO impressed and not sure I'll be using this service again.
I have bought many items from YOINS and have not been disappointed one time. The customer service is excellent. They are very quick to respond to any questions or concerns you have with your order. I'm very happy to have found this site where ordering is easy, the prices are reasonable and the quality is excellent. Thank you again YOINS for the fast and friendly service! I highly recommend this site to everyone! Celeste Collins
This is the first time I've used Yoins and I received my products later than the booked time. My products were also larger than I expected. Initially I was frustrated but after making my complaint I was meat with polite, efficient and effective service. My delivery charge was partially refunded due to the late arrival and the products were sent again in a smaller size free of charge. Can not complain about the returns service!
Not only their costumer service was extremely unhelpful and rude, but they messed up my order and didn't even bother telling me about it. I spent over $200 and got expedite shipping because I needed the dress for an event and all I got for that was a frustrating conversation with their costumer service!
Such a let down... will never shop from this site and I strongly suggest you don't make my mistake.
Dear Sani J.
Sorry for the problem of customer service. Would you please tell us your order id or email address? We will check it for you.
And you said that you had a frustrating conversation with us, would you please show us the record? We will check it and collect this mistake.
Hope to hear form you soon, or you can directly contact us: http://www.yoins.com/Yoins-Contact-Us-a-27.html
We will answer you in 48 hours.
Best regards.
Yoins team
A very reliable shop. I have ordered several times now. Twice I needed a refund due to fact they were out of stock (this could me made more clear in advance) Once my package never arrived, they replied very quick and took care of the problem right away. The quality of the ordered items surprised me... it was way much better as expexted. I have received compliments while wearing them several times now.
Dear Erica H.
Thanks for your support for our products and service. (＾－＾)
Your recognition is our biggest motivation to improve us in every aspect. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new products in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Olivia
I seriously have to upload a picture of the item i purchased. I spent 600.00 not knowing what size. I will never order from here again. There was no receipt as well. I will pay more for convenience and quality over this.
Dear Adriane B.
We are sorry to hear that you are not satisfied with our return policy.
The step is necessary. We need to determine the problem, according to the picture which you provide. So that we can give a reasonable solution about that and solve the issue as soon as possible. If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.
In addition, about the size issue, the specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding, we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Olivia
Over a month and still have not received my goods. No way to contact them, to find out where this order stands, ready to go to bank and file a claim. This is ridiculous. They just lost any future business.
Dear yulia h.,
We are sorry to cause you some inconveniences due to the out of stock.
We totally understand your feeling at this moment. There is a hot-sale item in your order. We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size. Hope your understanding.
You can contact us via all channels of Yoins to check the update information about your order. Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
Have a nice day.
Kind regards.
Yoins Team
This is by far the worst costumer service I've had to deal with. The clothes was super low quality, everything was see through, and it did not fit right. The delivery took way longer than it should of, I waited almost 2 months... Also my parcels delivery was split, so I was receiving different parcels on different days. Don't waster your time with this site.
Dear Bridget g,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues.
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. We are sorry again for this stock and split inconvenience.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I ordered several items, luckily through PayPal, that said they were in stock. Four weeks later, still haven't received any items, and they have not been shipped because they are ALL on "backorder". I should have known the price was too good to be true! Do not buy from this company! I have reported to PayPal and am waiting for my refund.
Dear Danielle S.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
If there is out of stock item in your order, we will ship the in-stock items to you first in order you can get your items more earlier. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems. Please don't worry, we will try our best to help you sort it out.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
When somethings out of stock it should say straight away so i cant buy it! I dont expect to be notified a week later when my clothes should already be on there way here! I am fuming at this service i had to message you first for you to reply telling me one of my items is out of stock. Its not on m, sort your website out and get me a refund! Totally riduculous, i dont recommend this site to anyone, the clothes look beautiful but its all for show just so they can take your money!
Dear Chels,
Thanks for your order and sorry for hearing that.
As for the back order problem, because the commodity is very sell like hot cakes.We feel very sorry for that.
As for the customer service, It might because of the transferring of staff recently.The new may have not enough experience. Really sorry for that.
In this case, could you tell us your order number? We will figure it out and issue a proper solution to you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
So after 4 months of trying to deal with these people and returning a bunch of horribly made clothing... I just got the package returned to me with a stamp from China not saying why it was returned. Not only did I spend over $200 on products, but I also paid $43 in shipping on a package that was just returned for no reason. Even the post lady was confused and couldn't figure out why it was returned. It's extra frustrating because I have reached out to yoins customer service many times asking for my refund and they said they never received my return package. Obviously that's not the case, if there is a stamp from China on the return. I'm extremely disappointed to say the least. Poor quality clothes, poor service, definitely NOT worth the cheap prices.
Dear Brittany L.,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
For providing a better service, we can arrange you a refund before we receiving the returned items, as long as we get a picture of return receipt or return tracking number and order amount does not exceed US$100.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Polly
I have purchased three different pieces from yoins and so far it has been a good experience the prices and the quality are pretty good, I just wished it would not take so long to receive the items, other than I am very happy with this website and will continue to purchase from them.
Dear Morelia H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
There is a wide range of clothes and swimwear which are so beautiful and chic. I love Yoins because also the prices are good and nothing is too expensive. In addition, customers service is really kind and can help you wherever you want.
Dear Eirini,
Thanks for your kind feedback. Your support is our biggest motivation to improve us in every aspect. We will offer more cheap but high quality products for you.(*^__^*)
Welcome to order again.
Best regards,
Yoins Team
I was over all happy with the product but just needed a smaller size. When I didn't get The Exchange item in the mail customer service was deeply apologetic and responded to me right away. Still waiting on my order to come in the mail though
Dear Jenn D,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Sunny was kind and helpful about how to properly return my order, as well as answered my questions professionally. However, I was not satisfied with my shipment and the quality of the products sent to me. I was pretty disappointed and expected better quality regardless of the great prices offered on Yoins. I'd rather just give an honest review and I'll give Yoins another chance!
Dear Pia S.,
We are glad to hear that you are satisfied with our service and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（ anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I ordered there some goods in October, asking, writing several times after 5-7 weeks awaiting, they ask to check... at the local postal office... After 7 weeks I sent the message that I am not any longer interested at items I ordered several weeks before. Bad... really disapointing.
I would never recommend this store. And this is first opinion in my life such negative about a e-store.
Dear Moni M.,
We are sorry to hear that you have a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order after the post office, please contact us again and we will process the issue to you first.
We are sorry about that we cannot solve the problem for you in time. You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Best regards,
Yoins team
This company is a joke. Steer clear. They have a website with nice looking clothes with prices cheaper than primark so that should ring alarm bells. They dont supply customers with a return address so if you need to return anything they will ignore you and leave you out of pocket.
They write replies to numerous reviews which tell people how rubbish they are which say " so sorry, we need to explain our returns policy and we are sorry you are unhappy get in touch". HELLO everyone does but you ignore the emails as you dont want your awful clothes back! You then hang onto their cash.
Scam company. If you try you will find out. Dont touch with a barge pole. Try another company that isnt shipping rubbish from China. Also check they supply you with a returns address before buying! I dont want other people losing more money to Yoins.
Dear Clare R.,
We are sorry to hear that you are not totally satisfied with our products and service.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
If you find out any quality problem with your purchase or you think they don’t looks like the picture show on the website, please take and send us some photos to show them, so that we can make a record and process the issue for you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Kind regards.
Polly
I brought 3 dresses off YOINS. This cheap online shop is the worst online woman's clothing store that i have ever brought from. I know it's really cheap but you would think if your gonna pay $20 for a dress you'd expect to at least be able to wear it a few times before it gets discolored from washing it. One of the dresses i wore ONCE and when i washed it like how I always wash my clothes when i went to go put it on its like the back shrunk. I was so disappointed and upset i thought it would be nice to warn other people from Australia! The other two dresses look so disgusting they don't look good on. I almost feel like the site had some fake reviews. If your someone like me a stay at home mum atm dont bother wasting your money. I only brought because of the reviews and the photos are so deceiving.
Dear Phoebe，
We are sorry to hear that you are not totally satisfied with our products.
If you find out any quality problem with your purchase, or you think the product is not like as the picture shows, please do not do not hesitate to contact us, and we will process the issue.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgigroups=1).
I live in New Zealand and ordered five items which arrived a couple of weeks later which is fine however, the items are definitely not what I expected and the sizes are awful too. The material is awful quality. I also purchased what they called "beach towel" however, it is definitely not beach towel material and is a joke. I am not even going to bother trying to return the items as by reading others reviews it is clearly a huge hassle. I would never order off this site again. Clearly the positive reviews are fake looking at the grammar and language used. Really disappointed.
Dear Ashleigh M.
Deeply sorry for the mistake, would you please send us the photo proof ( show us where the problem is, the wrong size and quality) to http://www.yoins.com/Yoins-Contact-Us-a-27.html, our service will give you the best solution in 48 hours.
We tested every product before start the shipment, but we can not avoid the damage during the shipping period, hope for your kind understanding.
Best regards.
Yoins team
: A very descent place. Friendly staff, good quality food, cozy ambiance. Also good space for parking. Can Recommend this place for office parties and group of friends
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Celeste C,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team