Scam company, selling cheap goods through mass marketing on Facebook and taking ages to deliver, if at all. They rely on the fact people that if you do receive the goods you won't return as the costs are too high to do so. You can't get anything other than standard robotic emails. Avoid at all costs.
This company a fraud. An item gets return to them after being delayed for 2 months. Then they say do I want it back and if I do its standard shipping and I said no it should be express because it's there fault and they say I have to pay extra for THEIR mistake. That just one of many issue and lies. U get express shipping and its not express
Dear Heebz,
Really sorry for the trouble.
We can not find your order with the name, so we do not know which situation it is.
Normally, if we sent the package to you with the standard tracked shipping way, and you return for exchange because of the personal reason, we will also resend with the original shipping way, which still will be standard tracked shipping way. For what you said it is our mistake, it will be better that we contact you to solve it.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Will never order again here not only did the items come up far too small you have to email them for returns address and the cost to return my items was £37 and they do not pay this despite its their fault you have to return them I'm taking it further
Dear Kate，
Thanks for your order on our shopping site.
We feel sorry for the inconvenience caused by the size problem of the item you have received from us.
About the return policy of size problem, you can read it here:
1. Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3. If the size difference is above 3cm/1.5 inch. Please contact us first to show us the problem. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If your problem belongs to "situation 2", the customer is responsible for the return shipping fee.
As yoins is an online shopping site in Chian, tag size on the clothes is the size standard in China. The size type you have ordered is converted into the tag size. We have a clear explanation and size details on the product pages of each item.
If you are not satisfied with the solution to the problem, you can feel free to contact us.
Here're all our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customer.
Best regards,
Yoins Team
Ordered around end of August! Took money out of my account September 1st, waited around a month and a half for my items and never recieved them, emailed them about getting a full refund, they sent me £5... total order came to over £50! Im still owed £45 and every time i email about asking where my money is they deflect the question. Getting ridiculous now!
Dear Sarah Y.,
We are sorry to hear that.
There is any misunderstanding in this issue. We will transfer back a full refund to your original account if you have not received your order.
In this case, could you please contact us to figure out the matter? You can contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).
Hope to hear from you. For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
I am not going to waste any more time on this company by writing more than I have to.
All I can say is that I agree with the negative comments here regarding the quality of the products and can confirm that they are worse than you can imagine.
Oh and we ordered 5 items in small. 2 came small, 1 medium and 2 LARGE!. They will just send you whatever they happen to have in stock.
AVOID!
Dear Mark F.，
We are sorry to hear that.
According to the European and Asian sizes different the size you choose in fact may be different from the size on the item's label. To avoid the situation of misunderstanding, we provide this information on the website before you order.The specific garment size will be shown when you just click the size button on each item page. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
In addition, if you find the size of the product is different from the details showed on the website, please take and send photos of the measurement to us, we will charge if the error is over 3cm.In addition, you also can log in YOINS account on the computer(My Account—View Orders) to submit return or exchange application, we will reply within 24-48 hours.
Hope to hear from you.
Best regards,
Yoins team
It will be a long time till I order from Yoins again. Customer was OK. I did get a chat n message response in FB from Yoins with tracking info. To wait a month seems like a long time for any order. The quality of workmanship was very poor, couple holes, loose threads that were fraying at the seems, material was of poor quality, size was not as indicated and most important this kind of material and workmanship will not last from wear and washing. Purchased Yoins from pictures in FB. I will not do that again as the pictures were not what they looked like when I got them. SOrry, but sorry for the negative review.
Dear Fran B.，
We're very sorry that you received a defective item or item with quality problem.
In this case, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, about the size issue, the specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding, we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Yoins Team
I found a lot of cute dresses for a really good price. However, I noticed one dress looked very familiar. I went to lulus.com and looked up the dress I was thinking of and it's the same exact model in the yoins product picture. Seeing as I already have the dress from lulus.com--my guess is this company is a scam and the "positive reviews" are fake.
Dear Melanie,
Thanks for your attention.
As you said, you saw the same item in different website, it totally shows the item is a hot selling one so that so many shopping website introduce that kind of products.And also, show that we always catching the fashion steps.
In addition. Some items are sole only in our website, and some are introduced from outside.
We are always working for a high quality with lower price items for every supporters.
Best wishes,
Yoins Team
I placed a fairly large order, but unfortunately, some of the items were out of stock. After some reconsideration, I decided I no longer desired these items. I contacted customer service, and the lovely Sunny was able to assist me on a full refund to my account. Purchasing from Yoins is easy, but the customer service is top notch! I highly recommend.
Dear Shallan H.,
Thank you for your such wonderful comment for our customer service.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered about seven items and only 1 fit so I need to return for refund. My shipping receipt doesn't have a return label or even a address. I've sent a message via Instagram but haven't received a response and it's been a week. I can say I received my order quickly which I appreciate but I would like the same service to make a return,
Terrible quality! They wont send the same quality as the picture. You will get a cheaply made knock off version of what is advertised! Dont let the price entice you in to submission! You will get what you paid for!
These Chinese online stores need to get shut down!
Very misleading and disappointing!
Dear Wuro a.
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
They sent my order exactly like I expect, I got the dress I choose and the size fit as what I want, I probably not really aware if sending time may take quite long, but just after I contacted them, the day after I received my dress. I got Good feedback as i asked about my order and followed up well. I love the dress i got. Thank you.
Dear Fibriyantari N.,
Thank you for your feedback.
We are so glad to hear that you are satisfied with our products and our services. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
I ordered over $300 worth of clothing items. Then they send me an email saying they've cancelled my order and hope I understand the inconvenience?
I was then like wtf ok then where is money then? Sent a numerous amount of emails and no reply! This is ridiculous! I'm so upset
Dear Taylor S.
Deeply sorry for the mistake, please tell us your order id or the consignee name or the email address you used for order? We will check it for you.
Usually if you pay via paypal, we will return the money to you in 1-2 business days, credit card needs 1 business day, but bank processing may take 2-3 weeks to show in your account. Boleto, Qiwi, Webmoney, iDEAL, gyropay, POLi payment needs 2 business days, Western Union Wired Payment nees 4 work days.
Would you please wait a few days? Or you can contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards
Yoins team
Items arrive after a 7 week wait, disappointing, this is my 2nd review, items were ment to be Xmas gifts, but they were late coming, poor quality, wont be giving them as gifts lets just say ( they dont do what they say on the tin) if you no what I mean.
Dear Christine w.,
We are sorry to hear that.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order until the due date which we promised, please contact us and we will process the issue to you first.
You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). And if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
We apologize for the inconveniences caused. For any inquiries, please feel let us know.
Best regards,
Yoins team
Bradley was very precise and helpful on the live chat. I was told some items on my order of 3 weeks ago were still not in stock, even though I was told 9 days, but made assure will be in stock in 7 working days from now and other items will be shipped today and the rest to follow. Bradley was smooth and helpful and good assurances on delivery to UK.
Dear kevin t.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
I spent a considerable amount of money on clothes from yoins around a month ago. Considering my first order from Yoins. When they arrived only 1 of the 5 items fitted me. Not because I ordered the wrong size, because they are such cheapness! One of the items was damaged, like really bad quality. I emailed them to arrange a return and basically no can do. They told me they where not refunding and it would be more expensive for me to send back so I was told I should try selling my Yoins clothes to my friends. Are you kidding me?! Why would my friends want to buy them when I don't even find them acceptable! Never again! Don't do it! This is a Wish quality site. Not the prices they're charging and no chance of return if they're not good! Chances are they won't be! BAD BAD BAD BAD BAD
Dear Anna,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
For the suggestion, we just hope we can less your inconvenience, sorry for your uncomfortable feeling.We will deal with your case according to the return policy. Here is the link of it: https://www.yoins.com/Yoins-Return-Policy-a-20.html
For the damaged item, Could you take a photo of it and we can full refund for you.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
I ordered a dress from yoins 2 weeks ago and spoke to someone on an online chat to say I wanted it returned to be told to contact cust service team for a return label. After recieving an email this morning to be told it would be expensive to send back but I could keep it and they would give me money off another product. The quality of the dress was poor and the sizing not good. I would advise going to someone else as this company won't last long.
Dear Lynn,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
We do not know which country you are in, but we have tried to offer the nearest warehouse for you to return, please refer to our return address here: https://www.yoins.com/Yoins-Return-Address-a-113.html.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Ordered items and paid extra to get fast delivery. They arrived late! And they were awful quality and not stitched correctly and broken zip. The sizing is way off. Think i can get gold on someone to get a refund? They are so bad. Their replys dont make sense. All i want is to send them back for a refund.
They have caused so much stress and hassle! They owe me £50 im £50 short now...
Dear Ffion j.
Sorry for the mistake, for the quality problem, please directly send the picture and more details to
http://www.yoins.com/Yoins-Contact-Us-a-27.html
Our service will give you the best solution in 48 hours.
Best regards.
Yoins team
I was worried about ordering from a website like YOINS, but I ordered stuff anyway and used PayPal to pay for it. I got emails right away saying that my order was confirmed, and then that it was shipped. I paid extra for fast shipping and received two different tracking numbers for the two different packages that my order would be shipped in. Now neither tracking number provides any useful information, both say that my order is still being processed by the seller (even though I should have received them days ago), and I feel like I should have known better than to order from a website like this!
Dear Olivia,
Thanks for you shopping with us, and we also sincerely sorry for that problems.We will check your order situation for you. Then would you mind show us your order number or email address?
cservice@yoins.com or https://www.yoins.com/Yoins-Contact-Us-a-33.html
Don't worry about that, If there is anything wrong with the products or shipping, we can arrange the refund, resend or return for you.
Your order may be split to two orders in order to you can receive your items earlier.The tracking information is late update sometimes, you can try it later.
Thanks for your kind understanding.
Wish you a nice day.
Best regards,
Yoins Team
I ordered to dresses from yoins and paid a lot of money for the quickest delivery option. The dresses did not turn up in the time stated on the delivery page and as a result I had to spend even more money as I had to buy another dress as it was for an important event. When I contacted yoins about the problem they was not apologetic about the situation which has made me very annoyed. I would never buy another item from yoins again as they are crap!
Dear Lauren D.
We are so sorry that you have such bad experience with Yoins.
Could you please advise the order number? We would check this situation for you and give you a satisfied solution.
Looking forward to your reply.
Best regards,
Yoins Team.
I am very satisfied with the clothes I received, good quality, looked just like the pictures and fit perfectly, after less than two weeks I received the clothes ordered. I needed customer service and they helped me a lot, fast replies and very kind. Would definitely recommend it to anyone
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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Dear Ian B.,
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
If there is quality problem, we will arrange a full refund of this item to you or cover the returned postage. But if the item is returned by your personal reason, we are afraid that you may need to pay the shipping fee.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Yoins Team