Since my recent great experience with YOINS, I would love to place some orders everyday!
Their online chat service is very helpful and quick. They replied and solved my problem quickly. I would recommend them to my siblings. Hope to receive my orders as they are described on the site.
I ordered two items. It turned out after few days that one of them is out of stock. Firstly i was talking with one of the girls from Yoins that I think was working for her first week. Then after 3 weeks (!) I wrote in support window on the website and finally I got conected with Ada who is somebody informed and competent! I hope my order will get as soon as possible to me! And thank you Ada for solving my problem in 3 minutes! You rock!
Dear Ola c,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
I paid for express delivery and I am still waiting for it over three weeks later I have asked to be refunded for the extra I paid for delivery but no one gives me a straight answer and keeps fobbing me off. Would never use this company again. Very unsatisfied
I bought a few items from yoins website on the 4th of april and not heard anything back. I haven't had an email saying its been sent or anything and have no tracking informations either;//
I have email but they haven't got back to me.
Not sure what to do?
Dear Megan, are you Megan Lancaster? Is the order 13297428 you are refering to? I just check with our communication emails, you have said "Yes please cancel the order and refund as soon as possible. Im sure I will order again at some point in the future. Thanks for your help" Is that right? If not, please email us your order number so that we can check the order status for you. Yoins.
My item arrived promptly and well packaged. I loved the skirt but it was a slightly too small in size. Perhaps Yoins sizing is more for a petite frame. However, the quality and style were great. As the item did not fit I returned it and they refunded my money in full. It was a great experience and I will happily shop again.
I accidentally order a size smaller than the one I need. I messaged customer service right away and they were able to resolve my problem with no hesitation. They were very polite and efficient. I hope the quality of my purchase is as nice as their customer service. If it is I will defiantly order from the site again. Thanks for the help!
It took me a while until i am able to reach out to them. They never informed me which post office - courier company are using to ship the clothes. They claimed that the shipment never reached me even though it was shipped. However, they made me pay and they offered a 15% discount from my next purchase that will never reach me...
Ridiculous
Dear ma a.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I ordered 3 dresses received 1 just 2days after eta. Dress fits perfectly really thin material but I expected that when ordering from the site I know that's what you get when ordering from China. Especially with the price so can't complain. Just waiting on other two.
Do not shop here. Do not waste your time. I ordered 5 things and after three weeks of no shipping notification I reached out to them. They stated some of the items were no longer available and would only give me credit to pick other items and no refund for their error. I have yet to actually receive the items that were available.
Dear Stacey S.,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Do not use this company! I have been waiting for my parcel for over 6 weeks, and have been in contact with the company. They refuse to give me a refund and keep making different excuses as to where they think my parcel is- any real company would track their parcels so this is appalling. After reading reviews I have realised this is a reoccurring theme of the company and therefore will be taking this further! Please save yourself from getting trapped in a scam like I have, and wasting your time and money!
Dear Bea A.
Sorry fo the inconvenience. Usually form China to most countries needs 7-25 business days to arrive, would you please tell us your order id and the consignee name and your email address? We will check it for you.
Hope to hear from you soon.
Best regards.
Yoins team
I ordered 5 swimsuits and none of them fit! The sizes on the bottom or top was either too small or too big. They charged me before notifying me that one of the items were out of stock and the shipping date took longer than usual. I regret buying things on here.
Dear Julie,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item.Our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Hope you can understand.
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
I was a little disappointed with the sizing of my items, though I must admit I did not read the details that described the discrepancy on the website. Sunny was extremely helpful and friendly! Super quick and easy process. I look forward to receiving my next order
Dear Katie p.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I ordered 3 tops and a jumpsuit. Great communication ensured I felt confident that the site was legit and products were in their way!
All items look as they were advertised and the fit is good on all items. A few loose threads needed attention but items were good value for money!
Dear Kylie P.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I am a regular customer of the store. I want to thank the staff for their work and care about their customers. Updated my closet with beautiful fashionable interesting things, helps women with irregular shapes and pudgy forms to feel relaxed and stylish. A huge THANK YOU
Dear customer,
Thank you for your review.
Your affirmation is the greatest encouragement for our sincere effort.
Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
If you have any questions or need more information, please feel free to contact us.
Have a nice day!
Customer Service Team
Nothing wrong with the experience I bought the clothes they were dispatched to me. Disappointment on quality if I had of seen it in a shop no way would have purchased but at they end of the day they are cheap clothes so can't really complain. Of something is cheap just expect it to look cheap. I just hope I can get a refund as no return details on the parcel. I'm pretty sure I'll get charged to return the items in which case a further review will be issued. If not then I shipped on line I received goods they just weren't for me.
Dear Sian w,
Sorry for all the inconveniences caused. If you notice any quality problems with your purchase, could you please take and send us (cservice@yoins.com)some photos of the defective parts? We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged. After receiving your kind reply, we will immediately investigate your claim and offer you a better solution than return it.
Please do not worry about that, we will solve the problem for you.
Wish you a nice day.
Best regards,
Yoins Team
I've purchased many pieces of clothing from Yoins and I'm always very pleased with my purchases. The clothing is made very well, looks amazing and their customer service is excellent! Definitely recommend shopping at Yoins!
Dear Bianka S,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Best regards,
June
I ordered 6 items from Yoins, 3 swimming suits, 2 dresses and 1 top.
First of all, the swimming suits I got were not my size for all of them even if I checked at their size chart before I ordered, they came out way bigger and smaller.
Secondly, the first dress was bad design, didn't look like in the pictures they post, could'n cover my breast all the way. The other dress was too big again I checked the size chart before.
Finally, the top that I ordered was the only item I could wear so I email them to ask for returning those items that didn't fit me and they refused to do it with a rude conversation that I capture all of them. They acted like it was my fault that the clothes didn't fit. But the thing is they are laying about the size of their products!
Dear Ava R,
Thank you for shopping Yoins and we are sorry to hear that.
About the size issue, if you think the size of the product is different from the details showed on our website, please take and send photos about the measuring to us, we will charge if the error is over 3cm.In addition, you also can log in YOINS account on the computer(My Account—View Orders) to submit return application by yourself, we will reply within 24-48 hours.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided.So that we can give a reasonable solution about that and solve the issue as soon as possible.
Hope to hear from you again.
Kind regards.
Iris
First time purchasing through Yoins. It was a great experience - from ordering, tracking package, to receiving it very quickly. I loved the dress I purchased and it fit perfect - was good quality material and workmanship.
Dear Tammy,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Looking forward to your visit again.
Best regards,
Yuki
Do not bother ordering anything from this company because they won't be bothered to send it. I have been waiting nearly 2 months now for 2 orders and when I asked, I was told they were out of stock and could take another 30 days to arrive. After waiting this time, I have chased my orders again now and have been told they could take another 2 weeks. Not worth the money at all for all the trouble incurred and the staff I found to be very unsympathetic and blunt.
Dear Cara, sorry for the delay. Could you please advise us your order number so that we can check the status for you? Or you could get in touch with us cservice@yoins.com. Yoins Team.
Ordered item and paid. Did not receive any email confirmation or order number or tracking info at all to my email address. The item did arrive with no info in it, at all, just the top in a plastic bag. It did not fit, so I am trying to return it. I have sent two emails, tried to contact Chat and rang them over again. The message on the phone says call back later. I need to return this and have nothing to do this. This company makes it just hard work. Still waiting to hear back.
Dear Catherine N
We are so sorry to hear that you have a bad shopping experience from our company.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you find out any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record for you and process the issue for you better.We just want to confirm the details before you return your order.In order to avoid more unnecessary misunderstanding in future. May be our services are not very thoughtful so that cause the inconvenient to you.We sincerely apologize for that.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Looking forward to your kind reply.
Best regards,
Yoins team
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear M Z.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly