I am STILL in process of trying to know how to return my items that I do not want to keep. They keep going back and forth with me many times and will not give me a clear address or procedure on how to return the clothes. It has been very time consuming and discouraging dealing with them. DO NOT buy from them if you think you may return an item.
I ordered something in my size.
The sizing is for a teenager.
They would not let me return, after waiting 7 days for them to response, from my emails. You need to take photos, attach them to you emails! Or you can't email them!
No phone numbers to call only email.
Cheap company! Cheaply made too! Cheap, Poor, customer service and Company!
Dear Misty L.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Two of the three items i bought do not fit, and to return them is such a hassle its not even worth it and it would cost me even more money, i am now out 45 bucks and i have nothing to show. One was too big and the other one was wayyyy to small, i couldnt get it above my knees. Wont be ordering from here again.
Dear McKenna R.,
Thanks for your order and positive comment about your customer service.
Our parcels are shipped from China.
It usually takes 3-7 working days (not including weekends and public holidays) to deliver the parcels via expedited shipping service which is the fastest shipping method of ours.
It will also take 7-12 working days (not including weekends and public holidays) via priority direct mail and 7-25 working days via standard shipping to deliver your parcel.
Customers can track their parcels with the tracking number on their orders on the website http://www.17track.net/en.
Not only the delivery problem, once you have any other confusion, you can feel free to contact us.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Have a good day.
Yoins Team
First order, was 2 dresses, were cheaply made for the price. Could have found better materials elsewhere for that price. Second order was 2 pear of shoes. Both of them ordered size 6.5, they both came size 7 but they fitted fine. I used a 15% coupon and until i processed the ordered, the total showed as full amount discount but than i got billed regularly without the 15% discount. Reached out to their customer service and said that nothing could be done. The shoes were nice. Got a lot of compliments. First day of wearing one of the shoes, after standing for 6 hours on them, the heel broke in the middle of an inportant event i had. Very embarrassing. In another order, i ordered 3 items size small. 2 of them came medium and 1 large... trying to hope i get the money back.
Dear Marsilda B.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
About the size issue, if the size you choose in fact maybe different from the size on the item's label. It is the Asian size, which is match the US size, and they are same. To avoid the situation of misunderstanding we provide this information on the website before you order.
In addition, if the size of the clothes you actually received is not same with the size information we provided. Would you please show us the difference? And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Looking forward to your kind there reply.
Have a nice day.
Polly
In the UK and items came within 2 weeks, customer service is brilliant and reply within a timely fashion. Need to exchange an item and they are so helpful! Items are cheap and quality is as good as my other online store. Definitely recommend
Bought a new jacket from Yoins but received a size L instead of S. The customer care was so quick, they refunded the postage to send the jacket back and I just received the correct size. Fits perfectly. Love it. Thank u Yoins
Jana
I am yet to receive my dress which has been dispatched very quickly as i only ordered it yesterday which us excellent. I will leave another review when it arrives. This review is just to say that the customer service is very good which I can't say for alot of similar companies. I sent an email about change of address and yoins replied within the hour to let me know that the amendment had been made which I am very pleased with
Ordered a dress and received a jumper! Not a problem got online to customer service and it was rectified within a couple weeks. Dress is lovely and good quality well done Yoins will definitely be using you again
Dear Mandie W.
We are happy to hear that you have a good communicate with YOINS after you received a wrong item.
We also happy to hear that you love the dress for the good quality.
Thank you so much for you support on YOINS.
Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I bought a lace romper from this company. It came damaged and uneven in the leg length. They never reimbursed me for my shipping cost. Only for my damaged product. I would not recommend this company to anyone.
Dear Jessica M.,
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. After we confirm the issue, we will provide a reasonable solution for you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
When I first started looking at Yoins and reading the reviews I was a bit sceptical about spending money on it. But my friend ordered one item of clothing, which arrived quickly and looked great, so I bought about 8 items. When the estimated delivery date came and the clothes hadn't arrived, I checked the order status and it said "back order" so I emailed Yoins customer services to check what was going on. They replied quickly, explaining that 2 of the items I had ordered had gone out of stock. They gave me the option to wait for them to be restocked (and gave me the expected date) or offered a refund for the 2 items and they would send the rest of my order. I chose the last option and my clothes arrived pretty quickly. Everything was as described and by reading the size charts for each item it all fits perfectly. So cheap as well! Very happy, will definitely be ordering from them again. :)
Returned immediately! Clothes were terrible, however, I received GREAT customer service. I contacted them via email immediately, they responded, sent me a prepaid label and I received my refund in about 10 days. However, I will not order from them again...
Dear Gootzy G.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
The first time I ordered the quality was great so a few months later i ordered 2 items... what a disappointment. Quality was poor. Process to return long and complex. Wouldn't recommend to buy from here. Overpriced for really poor quality. One dress arrived like a
Scrunched up ball
Dear Michelle g.,
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. After we confirm the issue, we will provide a reasonable solution for you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
I was hesitant about this company, but I have purchased 4 items so far and the quality, price and immediate shipping has made me a forever shopper! The items look exactly like the pics, which is rare! HIGHLY recommend this company!
Dear Julie F.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
You guys are a joke! I ordered 3 weeks ago & still haven't received anything! I had to contact you to find out you were apparently out of stock I received no communication about this! I'm still waiting! I will never use your website again! What a rip off!
Dear Simone,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. We have provided the stock condition of every item on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Please pay more attention to that parts as the restocking and out of stock items always need much more time to dispatch. Hope you can understand. https://www.yoins.com/Yoins-How-to-check-the-stock-of-items-a-93.html
For we can deal your case better, Would you mind sending email to service@yoins.com? or using the live chart or telephone to contact us directly? Please do not worry, we will provide you a proper solution for you. Sorry for the delay reply, our team will reply your email within 24-48H.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Thanks for your kind understanding.
Wish you a nice day!
Yoins Team
I ordered a gift for my wife's birthday from Yoins and it arrived exactly as described. The customer service was friendly, the delivery was fast, the price was reasonable - I really dont know from where all these negative reviews come from, but I am happy with the service provided.
Dear Ljuben G.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
It takes 5 weeks to get your package and the quality is terrible, I could get this clothes for cheaper in a flea market; they are also extremely difficult for returns; they ask for pics to compare and guess who is the judge of their own quality? A Scam
Dear Maria S.
Sorry for the qualtiy problem, but we need the photo to find out where the problem is, hope for your kind understanding.
If we confirmed this is our responsibility, we will pay the shipping fee for return. So please send the photo to us, we will answer you in 48 hours: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
I ordered 3 jump suits from this website for my holiday, i ordered these about 2 weeks ago i understand these may take 28 days to arrive as they are coming from Hong-Kong however i emailed to see if there was an estimated date of my delivery as there wast one in my order confirmation. Once this had been looked into it looks like all of the items that i ordered where out of stock and i was not advised by anyone of this. If i didn't check myself i would be none the wiser and would have been waiting for my jumpsuits for god knows how long. When check the website today for all of the jumpsuits they are still on the website and do not state anywhere that these items are out of stock. They are quick to take your money without issuing any goods.
Dear customer, we are so sorry for the delay and inconvenience caused. We have some of the sizes out of stock. And you can see in the page weather it is in stock when you click a specific size like this “In stock, usually dispatched in 1-3business days.”“Expected restock 6-9 days.” We would like to refund you if you wish. Please keep in touch with cservice@yoins.com. Yoins Team.
Bought a dress I saw online. When it finally arrived after 1.5 months of waiting, it was NOTHING like the picture. Without exaggeration, it was like a baby had sewn two pieces of fabric together, it looked like a bin bag and thats putting it politely.
Would not recommend unless you want to resemble a bin bag for a dress.
Dear Ellie j.，
We are so sorry to hear that you have a bad shopping experience from our company.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Iris
Rachel and her team are extremely helpful and very professional. I had problems with my order and she certainly went the extra mile to give me a solution.
They have no control over the delivery time... which certainly SUCKS, but Rachel explained to me the possibilities once my order got lost and she was extremely helpful.
Regarding their products... which I finally got two months later... literally... well lets say they look nicer in the webpage.
Dear Nata Q.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
Have a nice day!
Best regards,
Iris
Based on my past experience with other similar companies Id expected the delivery to take much longer than it did and the clothes to come in much worse quality than they did. I was surprised that they came in a decent amount Id tine and the clothes came in rh correct sizes and were of better quality than I had expected. Ill be using this company again.
Dear Paris R.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laura S,
We are so sorry to hear that you have a bad shopping experience from our company.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Hope to hear from you again.
Kind regards.
Iris