I ordered from the website, I received a tracking number, and my order. But it was much much later than I had expected. It took over 3 weeks. And now that I received my clothes, I wanted to review them but my account/email has mysteriously disappeared and is no longer in there system. One dress I got is perfectly sized, the other is really weird, its like its a maternity dress with a huge belly but tight thighs. The material is nice and the sowing is fine but I should be able to review them one the website.
I ordered a sweater dress and the site sucked to begin with. If you move your mouse the site glitches and all of the sudden your looking at a whole different set of outfits. I looked past the crappy site navigation and placed my order. I entered my address with the auto fill option and when i reviewed my info. Every thing looked great. Then i got online to check my order status and i found out that my name and address were entered twice on my delivery info. Still dont know when ill get my package because when i got on the live chat customer service the person helping me asked me to hold on and never returned to the chat. I sent an e-mail, currently waiting for a response. Save yourself from the hassle! Dont order here.
Dear Mayra L.,
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can contact us by email(cservice@yoins.com), a message to Facebook or Instagram. You can also contact us directly via live-chat
(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.If you contact us via live-chat or by telephone, please pay attention to the working time to avoid any unnecessary misunderstanding.
In addition, you can also check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Polly
I wish I could give this company less than 1 Star. They are taking money from my bank for items I have not ordered. They are refusing you refund me. It is causing me SO much hassle. The 1 thing I did order is huge, cheap and not worth a third of what it cost (and that was not a lot!)
Honestly, order cloths elsewhere. They are the worst of the worst
Dear Louise W,
We sincerely apologize for the inconvenience caused.
We will process your order when we received the payment from you. In this case, could you please contact us and provide your order number to us, so that we can check and deal with it for you?
You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can contact us by email(cservice@yoins.com), a message to Facebook or Instagram. You can also contact us directly via live-chat
(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. If you contact us via live-chat or by telephone, please pay attention to the working time to avoid any unnecessary misunderstanding.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I ordered two dresses from this site and when they arrive one of them had been stitched together incorrectly. The arm of the dress had been sewn upside down so the shoulder part was attached to the underarm part. I sent an email requesting the address, as directed by the website. Since sending my first email I have sent another 5 including three with photos. The person responding to the email said that the dress was supposed to have loose sleeves. No - the dress has been stitched incorrectly and I am still yet to have an address to return the piece of clothing to. Additionally, I have to pay for the return (assuming they ever give me an address). Judging by all of the previous comments I'm concerned that I will even get my money back. Absolutely appalled by this company and would thoroughly advise advoiding it at all costs!
I never order online but when I do, I have never experienced the service I did with Yoins. I ordered two shirts and was notified one was out of stock which okay, fine... I still ordered another cute shirt! I messaged Yoins on Facebook and asked them to cancel the one out of stock and send me the one that isn't out of stock. Well, nope. They cancelled my entire order after assuring me they shipped my one item out, that was in stock. So after I emailed them with my concerns and comments, they ignored my email for a few days. Then finally said it will take one to two weeks for me to be refunded. Just a really bad experience and they messed up so many times. Worst service I've experienced through ordering online and I will not order from them ever again.
Dear Lindsay,
Thanks for your order and sorry for leaving this unhappy experience to you.
As for the customer service problem, we really feel sorry for that.We have related regulation to force the staff to reply timely.It may because of the transferring of staff recently.In this case, could you tell us your order number? We will figure it out.
Finally, if you have any after-sales problem please do not hesitate to contact us. http :// www.yoins. Com/buy/Yoins-Contact-us-a-27. Html We will try our best to help you solve the problem you met.
Looking forward to your reply sincerely.
Best wishes,
Yoins Team
Bradley was fantastic and gave me answers straight away as I live in New Zealand is sometimes hard to know if a company all the way across the world in china that you get what you ask for and is legitimate.So are happy with the outcome I would recommend Yoins &(Bradley)for great service
Dear Kerry H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
After not receiving my order, I reported this to the team at Yoins and without hesitance they refunded my payment. I think doing online shopping has a big risk of losing money, after this experience I can safely say that you will receive a refund if order is not received.
Thank you.
Dear Ryno G.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Second order i have placed so far so good a few things didnt really match the sizing stated but that not totally unexpected. I have actually sent a few friends to your site showed them your products. I just clicked on your follow up, i am not unsatisfied, but if you wish additional input feel free to contact me. Dave
Dear customer,
Thank you for choosing Yoins.
Our size is International Size, and you can find the 'size Reference' in the product link, Click to view the size Conversions chart, and you will find the right size for you.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
Second order i have placed so far so good a few things didnt really match the sizing stated but that not totally unexpected. I have actually sent a few friends to your site showed them your products. I just clicked on your follow up, i am not unsatisfied, but if you wish additional input feel free to contact me. Dave
I've placed my order, a month ago... still no sign of it. Before placing the order the estimated ship date was 3 weeks prior to the "revised" ship date that was provided 2 minutes after selecting place order. Its upsetting because the clothing is adorable and for my first order experience, I'd say I'm not willing to order again. Bummed.
Dear Kristin K.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I'm very happy purchasing in yoins, I don't wanna spend my money in other stores at my country but Yoins. I choose 4 because I'm in a return process of a couple of clothes and I want to check how the customer service will treat me.
3. I am a regular customer of Yoins.com and so far I have found that whatever I have bough till this date is worth of my money. I ordered various products from time to time from clothes to foot wears, jewelry to beauty products, I am always satisfied with the quality and timing. The delivery of products is never late and the amount of money they take out of my bank account is, I think, worthy enough. Whatever I have bought, all the items are in their perfect shape. A worry free shopping it is. So far I have not regretted shopping from Yoins.com.
Dear Ariana R.,
Thank you for your comment.
We are glad to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Yoins just responded and said they dont cancel orders unceremoniously. I wish I could post media on this site. I would post a copy of the email they sent saying they canceled my order, then I post a copy of my credit card statement showing where they took the money from my account. They have blocked my access to Facebook and Instagram so I cant post reviews of their poor service. Then they respond back with statements like we dont do this, but yet I havent had a one on one communication with anyone from Yoins. My emails and inquiries to them go unanswered. The purpose Im posting this review is hopefully to prevent the next person that is thinking about ordering from them, from getting ripped off.
Dear Amber W.,
We are sorry about that.
If the estimated delivery date which we promised is delayed, we will send emails asking you whether you want to continue waiting. Otherwise, the system would cancel the order automatically if we cannot receive any responds from you with twice emails connected. This function is set to avoid the unnecessary misunderstanding caused due to the long processing time of this order. We will arrange the full refund to you if we cancel your order, so that you can reorder the items which in stock.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to send email to us and check the order.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I would give them a 0 if I could, but there isnt that option. DO NOT order from this company. They will take your money and then cancel your order for some reason or other. I have still yet to get a refund and I am now going through my credit card company to fight them for my money back on product I never received.
Amazing to work with! Top quality products and amazing customer service make you the best in the business. I recommend them to everyone I know. I have been using them for about 2 years and they always come through with value and a great finished product.
I received my order this week and unfortunately all but 3 items are wearable... The quality of the clothing is really poor, I know you get what you pay for but it should not be advertised the way it is because it is ridiculously bad. I have kept 3 items that will do for slumming on the beach for my holiday but the rest needs to be refunded. The site expresses that you have to contact customer services for the returns address but I am yet to receive an email back and I am worried the return will not get back in time to have a refund.
Not very impressed and wont be ordering from here again, I do not recommend
Dear Paige C.
Deeply sorry for the size problem, we have detailed size chart on every product page, would you please check it again.
And for the quality problem, we are so sorry for that, would you please offer us your order id or the email address you used for order ？ We will check it for you
Hope to hear from you soon.
Best regards
Yoins Team
Absolutely rubbish quality, products size totally different than our size, not done properly and return for money back has to be done on customer s money in China. Avoid buying staff from them and if you do make sure you don t send them back cos you need to pay return in China
Dear Alina A,
Thanks for choosing Yoins.
We are so sorry sorry for your any inconvenience came up with the product.
About the size of the product, we would like to tell you that the label inside of the item shows in Asian size which corresponds to the size that you have ordered. If you notice a size mismatch, could you please measure the item and send us your measurements? If the size mismatch of over 3cm/1.5 inches, we can resend the item to you or arrange refund for you.
Items bought on Yoins.com can be returned within 14 days after delivery. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visibly defective. If there are any problems with the item you received, we would like to shoulder the responsibility and we can resend the item to you or arrange refund for you.
If you have any suggestion for our website, please feel free to contact us. We will strive to improve our service and make you satisfied.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Looking forward to your reply.
Best regards,
Yoins Team
I received a completely different item than I ordered. It is very unprofessional and inconsiderate. I buy online because it is convenient not because I want to spend my time trying to navigate through customer service or making extra trips to the post office to return an item that was not my mistake.
Dear Dani S.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Ordering from this site is nothing but a headache. Take my advice and do not order from Yoins. I've spent too much of my time talking to customer service, on hold, and everything in between. The shipping time is OBSURD and then you get your product and it's not what you thought. Save your money & time.
Dear Madison D.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
If you think the items are different from the pictures, please send us some pictures of received items to show the problem so that we can solve the problem quickly.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I am from Canada and I am SUPER impressed with Yoins. I ordered 3 dresses and two shirts. All of them are made very well. Sizing for the dresses was accurate and true to size, but the shirts I would say order a size smaller if you want them tight fitting. I am most impressed about the quality! All of the clothing is made very well. I tried to post pictures on here to show but for some reason it took forever and then wouldn't load the page so I gave up. Colours and patterns are true to the pictures posted/advertised. I got everything in about a week! It was FAST. I will be ordering from here again 100%. I am very happy. Feels good to find an online company that actually is legit. Customer service was always ready to help online chat wise. I wish the tracking information was more detailed but my items all got here and it was fast so I can't complain!
Dear Laura,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
I ordered my dress 2 months ago and I still didn't get it. They lost my order and the tracking of it and they only want to give me back either 70% of my money back or make me pay another 30% to restock it! They're the worst website I ever had to order from, even ale Chinese accounts don't do this! Never buy anything from it it's horrible.
Dear Yara,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience caused by the delivery problem in your order.
The delay of delivery may be due to two reasons:
1. The carrier loses the parcels on the delivery way.
2.The wrong shipping address is provided to us by our customers.
If your parcel is lost by the carrier, we will arrange the refund or resending parcel for you after all the details are confirmed with the logistics company.
If the delivery problem is due to the wrong shipping address, we can only give you 70% refund of the amount in your order.
Of course, if you still want the items, we can also arrange the resending parcel for you. But it needs to be paid 30% amount of the original order by you.
Did you confirm all the information clearly with our customer service?
If you are not satisfied with the solution that we provided for you, you can feel free to continue contacting us.
Here're our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I spoke with Sunny to change a L size for an XL. She was very helpful and efficient. Unfortunately, 2 out of my 4 clothings were out of stock, so they offered to split my order for free.
Hope they come soon!
Dear Mel G.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Meghan M,
Thank you for shopping Yoins and we are sorry to hear that.
In this case, could you please provide your email address which you log into Yoins account, or the consignee about your order to us? So that we can check that for you.
You can contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you again.
Kind regards
Iris