Best customer service I have great experience with website -hands-down. I can't say enough good things about the them. I NEVER worry about authenticity like I do from other sites. This is the place to get the real thing and I love them.
The quality of the products which I received. They fit quite true to size, although for denim I did go a size up and it was slightly big. But not to the point of needing a belt or anything. Overall I would recommend.
The customer services are so lovely and helpful, unfortunately the item I bought didn't fit me, so I returned it, thus emailing cs and they were nothing but nice. I will be shopping here in the future
In my order I've realized after having paid I ordered an item twice. I contacted customer service who responded to me in a few hours and proceeded to the cancellation of the duplicate item and repaid. I am quite satisfied!
Just got my clothes delivered just in time for my holiday. I was really worried about them coming as I thought they was going to be rubbish material and really small sizes. Ive tried them all on and im so happy with them I will defentily be ordering more stuff. And when you email them you always get a response straight away. Thank you so much.
Ada from chat customer service is great! Helpful and competent! I never knew the items were out of stock when odering, and if I never reached out to Ada, I would've waited a long time for all of the items to arrive at once. Which obviously is misrepresented on the website with the fast delivery time frame. With Ada's help, the alternative is that my out of stock items will be shipped separately later, when they restock. I have not seen the quality or size of the garments yet, but will review again when the time comes!
Dear veronique b.
Thank you for your feedback and your approval of our service.We always are improving our service and products. Due to the hot-sale, sometimes the sale volume in fact is larger than our inventory.
We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size.
Now your order was split into 2 orders. The unavailable items will be sent when they restock. When the parcel is shipped, we will inform you by email.
For the in-stock items, the parcel is being processed now. It will be sent out in 24-48 hours, the inform email will be sent later with tracking number.
If you have any other further queries, please feel free to contact us. https :// www.yoins. Com/Yoins-Contact-Us-a-33. Html
Look forward to your next review.
Best regards
Olivia
I placed an order on November 29 got an email that it shipped on Dec. 1st. Still have not received the order and customer service does not respond to emails!
Horrible service I want my money refunded.
Dear melissa s,
We are sorry to hear that.
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We are sorry about that we cannot solve the problem for you in time. You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, my name is Iris, who is responsible for handling complaints.If you still cannot solve your issue. Please send email to complain@yoins.com. I will check that and respond you within 24 hours, please don't worry.
Hope to hear from you.
Best regards,
Yoins team
I ordered 6 items & I paid for priority delivery I heard nothing back. Then after a dozen emails they said a jacket was not in stock. Ok so where's the rest of my order? Then finally i receive an email saying my one if my items was a pre order so they cancelled it. Ok so where's my other items? Iv sent a dozen more emails. They will not reply. But they have taken my money. Disgusting service Lady Abrams
Be warned, to return goods you need To send them a photo of your receipt, the packaging and the product then email them for approval before they will agree to give you your money back and send you the return address!, Talk about making it too hard!, Very poor service!,
Dear Viv B.,
We are sorry to hear that you are not totally satisfied with our return policy and service.We sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
We needed to confirm the information about your order before return to avoid the unnecessary misunderstanding. So that we do our best to process and refund for you as soon as possible. And we will arrange the refund immediately when we received the order.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Polly
I ordered a swimsuit and the fit was atrocious! It seems to not be made for a human being. I referenced the size chart, but when it arrived it was too small in the bust, too large in the waist, and too short in the torso, despite me already having a very short torso. When I contacted customer service they said they would be happy to exchange it for another size but not for another product due to hygiene reasons. So how are they able to exchange for another size? Do not shop here unless you enjoy throwing out your money.
Dear Jessica B.
Deeply sorry for the size problem, would you please tell us your order id or the consignee name or the email address for your order? We will check it for you.
If we can not change the product into other size, maybe we can return a part of the money to you as compensation? Or the coupon?
Hope to hear from you soon.
Best regards.
Yoins team
Its been over a month when i ordered something from this website & it hasnt came! I dont know if they just took my money and is never going to give me my item. I contacted them a week ago asking about my package and they still havent got to me.
Dear Christine P.
Thank you for shopping with us.
Could you please tell me your order number? I will check the order status for you.
So sorry for the inconvenience.
Yoins
I ordered some goods on November 3rd, writing several times after 5 weeks awaiting, they ask to check... at the local postal office... After 7 weeks I sent the message that I am not any longer interested in the item I ordered and asked to be reimbursed., again they are asking me to check with my local postal office. Bad... really disappointing.
I would never recommend this store.
Dear Lise L.,
We are sorry to hear that you have a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order after the post office, please contact us again and we will process the issue to you first.
We are sorry about that we cannot solve the problem for you in time. You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Best regards,
Yoins team
Total scammers you can't return items. My order didn't fit but in order to receive a return form you have to submit images of the item so i sent a screen grab of my order obviously i'm not going to take a picture of me in an order that doesn't fit. They refused my request for a returns form! No explanation! $50 spend and no help from them! Total scam
Dear Alanna F.
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
Hope you can understand.
Best regards,
Yoins team
The quality is AWFUL. So cheap. I tried returning my items that didn't fit and was told that their sizing information is clearly stated so I couldn't return my items. This website is a scam, there are so many better places to get clothes - don't bother shopping here.
Dear Samantha,
Thanks for your order and sorry for leaving this unhappy experience to you.
According to you said, you might have contacted our customer service. For the sizing problem, we add the corresponding size chart on every product. Did you notice that when you ordered? If it's different from our description, please send the related information to our customer service.Our related staff will check it and issue proper solution to you.
Hope we can reach a consensus.
Best regards,
Yoins Team
This company is horrible with shipping and even a simple response, from what should be customer service. I never received an order i was making purchases for a vacation from, its been over two weeks and i dont even get a response on their live chat feature, i will NEVER shop here again, and be reluctant with other online stores
Dear Joanne D.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Best regard,
Polly
I placed my order for a while and knowing that one item is out of stock so I patiently waited but eventually run out of patient so I decided to chat online with the customer service. A staff, Bradley solved my issue very efficiently and happy with the outcome! Thank you and will use YOINS again if my order arrived as promised!
Dear Aubrey M.,
We are glad to hear that.
Your affirmation is the greatest gift for our sincere effort. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Yoins team
Very helpful agent, Ada, came on to live chat and helped me straight away, took me a couple of minutes to sort out my order. My order has now been split as they were waiting for an item that was out of stock. I cant blame then as it was out of stock when i ordered it. I was in no rush for the items so i didn't mind the wait. The delivery has always been quicker when all items have been in stock.
On past orders i have loved the clothing and it has all fitted very well. Unlike some stuff i ordered of wish that all came up to small.
Dear Julie P,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Thank you for your chance to communicate with us and your understanding. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Awful quality... horrendous cheap materials and nothing like photos. One dress completely different fabric to one shown. Arrived in a T shirt cotton material and was shown like a satin. Very bad. One dress was so creased when it arrived and is a cheap polyester. Worst internet shopping experience I've ever had.
Dear Nicki,
We are sorry to hear that you are not totally satisfied with our products. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
I bought 4 dresses, one was sold out and I replaced with another one. When I received them, 3 out of 4 were okay, one was damaged but they promptly refunded me. Dresses are really nice, and the customer service is efficient. Will buy again!
Dear Alessandra T.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
There is nothing new in your reply, I still takes at least a week to get accept to return items after several hours of correspondence and it still costs at least $65 for the return in shipping for what Yoins will accept instead of returning to where the items were shipped from.
Dear Elisabeth B.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you find out any quality problem with your purchase, please take and send us some photos to show them. We will provide you a reasonable solution after we diagnose the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jade F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring