Awesome from start to finish! High quality customer service, printing and finished product. I would gladly use your store again and would recommend them to anyone.
I ordered two outfits that I needed by a certain time so I paid extra for shipping. Come to find out its on back order so I emailed customer service twice to cancel my order and get my money back and they have not responded.
Placed a substantial order with Yoins. Was waiting for it to be shipped. I reached out to see what the deal was and was notified that it was cancelled due to items being out of stock. Would have liked an option to wait or swap out for in-stock items or at the very least be notified of the cancellation. Will be shopping elsewhere.
Dear Andrea,
Sorry for hearing your order had been canceled.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contact us through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Hope to hear from you again.
Best regards,
Chanring
Hi all you online shoppers
Do not purchase from this website.
You spend over a certain amount to get express shipping and you do not receive your order and get told over Live Chat to wait 45 working days.
I purposely purchased the gifts online for a friends birthday spending over the required amount to get express delivery however 3 weeks down the line I still do not have my order and now have had to purchase additional gifts as I did not receive my order in the 3-7 business days as they advertise.
The principal of the matter is that you purchase items and are willing to purchase additional items to get free express delivery and then you have to wait 2 months for your order.
This is not good customer service and the quality of the items is questionable.
Watch out shoppers
Dear Stephanie,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions. We are sorry that we can not solve the problem for you in time and we try our best to improve the service level.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Do not buy from this company! You are buying from a tiny back Street company in Guang Zhou in China. The quality is not that great and if you need to return something be prepared to pay for the privilege! Which, in my case, was more than the item item I bought! Was lead to believe p&p would be refunded. Disgusted.
Dear Helen T,
Thank you for shopping Yoins and we are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again. Could you please send email to complain@yoins.com?Or please provide your order number and email address to us, so that we can contact you and solve the issue for you.
Kind regards.
Iris
Yoins has the most trendy clothes of the season at very reasonable. If you are on a budget but still want to be in style Yoins is a good online store to try. The quality of the item may not be superb, but for the actual price, and the actual style, it seems to balance out.
If you ever have a problem or heavea change of heart with your order they are more than happy to help you out and give you a refund in a timely fashion! Highly recommend buying from this company. Havent gotten my dress yet but I'm very excited to recieve it!
I have to say that this is one of the few vendors that actually has sizes that match their size chart (which is extremely rare for clothing making it's way out of China). However, it does take a prolonged period of time to receive the items & once I did, one of the sweaters had multiple holes in it?! I am tired of going through the trouble & expense of ordering & returning. These companies need to provide better quality assurance & better customer care. Anyway, the lower cost they charge ends up costing you more in the long run & as much as I wanted to keep shopping with them, I won't because I can't trust their products. If they aren't thoroughly inspected prior to packaging & shipping - it shouldn't become my hassle to resolve.
Dear MARLA A.,
We are sorry to hear that.If you find there is a defective part with your purchase, please take and send us the photo to show that. You also can submit the pictures and describe the problem via the link, https://www.yoins.com/index.php?com=customer&t=orderList.We will inspect that within 24 to 48 hours.（The weekend maybe delay）
Thank you for your feedback. We do our best to improve the service level and provide better customer care. Welcome to share your suggestion to us. Hope to hear from you.
Have a nice day.
Kind regards.
Yoins Team
Avoid these. The cloths smell, look and feel worse than cheap market clothes. I asked the customer service team for a return address and it took them 6 emails later to provide it to me. They said they would not pay the return cost even though I explained the clothes look nothing like they do on the website. They want me to pay the return costs plus taxes which would costs a lot of money. Please do not make the same mistake as I did.
The clothes look nothing like they do on the website. They smell and they are extremely cheap material.
Dear Sam W.
Sorry for the inconvenience caused, we list all the material on every product page and you can check it before the shipment. If you still have any question, you can directly contact us via live chat or email: http://www.yoins.com/Yoins-Contact-Us-a-27.html
According to the return policy, the return shipping fee must be paid by customer. http://www.yoins.com/Yoins-Returns-a-20.html
Best regards.
Yoins team
I ordered the gold halter dress as it looked classic and beautiful. I just received it and looks NOTHING like what is advertised. It is very POORLY made, rips and strings everywhere, fabric was not cut properly, colour was not what was shown, and it is lopsided! Extremely poor quality from China. Very disappointed in how deceiving their advertising is and that I didn't do more research into it. If you are deciding whether to order from here, DON'T! Waste of time and of course money!
Dear Sharla B.,
Thanks for your order on our shopping site.
We feel sorry to hear that you received the unexpected item from us and was not satisfied with our product quality.
In this case, could you mind send us the photos of the item that you have received from us with SKU sticker and shipping label on it?
If possible, please show the quality and color problem obviously with the natural light on the picture.
Our customer service will confirm the details according to your photos and provide a suitable solution for you within 24 hours.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
We really want to solve the problem for you.
Best regards
Yoins Team
Honestly, do not touch this company with a barge pole!
Quality of the clothes is terrible. Nothing like the photos. Takes ages to arrive as well... months. One of the items wasn't in stock at the time of order so I cancelled the item. 3 months later it just turns up randomly the same day I received a shipping notification email. It's a battle to try to get customer service to understand. Basically they are saying I'm making it up because they can't find any cancellation emails, I did it via an online portal that their email took me to. They said I can get a refund if I return it but it's frustrating to not only have money taken without authorization but that I have to be out of pocket to return it.
Customer service takes dayyyyyssss to respond and pretty much say the same thing everytime.
Warning again... do not buy anything from this company!
Dear hannah b.,
We are sorry to hear that the misunderstanding caused.
Firstly, if you are not satisfied with the items you received, or you think the product is not like as the picture shows, we can arrange to exchange or refund. You can log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application by yourself and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Secondly, if you want to cancel the out-stock item, we will arrange a full refund of the item and inform you via email.If you want returned the item for personal reasons, we are afraid that you need to pay the shipping fee.
Finally, due to the time difference between the countries, it takes 24 hours to reply to your request.If you have contacted us, we will respond you as soon as possible.We apologize that you have to wait, and we try our best to improve the service level and product quality.
Kind regards.
Yoins Team
Ordered 3 dresses, a top and a sweater and they all fit perfectly! They were just as shown online and great quality for the low prices! I def will be ordering more: D
One thing I just didnt like was how I had to wait a bit longer to get my items, and also got refunded for one bc they didnt have it any more. Wish that on their website, they would show the status of their products (ex. "on backorder", or "will be available soon"). So that Im aware when placing the order. But speaking of which, when I contacted customer service via chat, person I dealt with was quick to resolve my issue and yes I received my refund in no time, so I was happy with their service too :)
Dear Whitney C.,
Thank you for your detailed comment.
We are glad to hear that you are overall satisfied with us. Thank you for your feedback and suggestion.We will reflect this suggestion to the departments concerned. Hope to hear more suggestions from you.
Looking forward to your visit again.
Best regards,
Iris
I am trying to order many items of clothing on yoins but whenever i get to payment they will no accept my card for some reason? And it is working on other clothes sites. How can i contact yoins? The number on their website is not going through? I really need to speak with their customer service and see what the problem is. All i want to do is order the clothes, please help? If customer service is reading this please send me an email to *******@gmail.com with a number i can call on?
Dear megan g.
Sorry for the delay, for the payment problem, please contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Or maybe you can change the payment method? Like Paypal?
Hope to hear from you soon.
Best regards.
Yoins team
The Clothes they have on the website are what you get in all honesty, they look pretty much the same. The thing You should be aware of is, sometimes they don't give you tracking information so you have NO Idea when your stuff is gonna get to you. On top of that if you email them asking for one I believe they won't give one to you. I ordered 2 items around they end of March and I got them probably a week ago (Being about May 17th or so). I asked twice when My items were shipped and the website and the person answering my email gave me two different answers. When I finally got my items they were too big, on the website they say to pay for return shipping, since it took way too long to get to me, I'm getting the correct sizes now. Some of the clothes are really nice, and the good thing is you can upload pictures of your items so others know what they'll actually get.
Dear Tanisha,
Thanks for your approval to our products and sorry for the inconvenience came up with the shipment.
As the different answers of the customer service staff, it may because of the different time they replied to you. Very sorry for that.
As for the shipment, we will reflect the problem to our manager.
We are happy to help you solve the problem finally.
Hope we will do more business in the future.
Have a nice day!
Best regards,
Yoins Team
Bradley's service is Amazeballs - Top Class. Thanks Bradley! He was very speedy in his responses to my query. He quickly investigated. In no time he came back to me with possible solutions. We picked one and voila I was sorted and happy in no time. That's very comforting for online shopping you know!
This is my first experience i am sharing its really good in their service with customers relation.
Yoins products also I loved it. I am always search their offers and discounts it will very helpful to buy, and that delivery charges also it's very affordable for me their have Alott of verity collections...
Dear Chinju S.,
We are very glad to receive your wonderful review. Thank you very much for your patience to write such wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
Worst service ever. I ordered goods on 6th December and today is 26th January and I still do not have my goods. When I send them email all I am told is that parcel has landed in my country. I have tried tracing to no avail. I will never use their services again.
Dear Caroline p.,
Thank you for shopping Yoins and we are sorry to hear that.
Normally, if we check the package has been arrived at the destination country for some time and you still cannot receive the package, we will suggest you consult the local post office with your name and the information we provided, sometimes it might be held by them.
If you still can not find your package after that, please contact us again.We will be responsible for your order and process the issue to you first, please don't worry.
For any inquiries, please feel let us know.
Best regards,
Iris
I purchase an item a week ago and now a week later I get notified that my order is out of stock? Like really they couldnt tell me that before my payment went through? Like really lets justify the fact that the there should be sometime of notification that there are either no more sizes or the product is out of stock before I even put it on my( BAG)... I am really unhappy this was suppose to be a gift now what?
Dear Alisa Z,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your feeling at this moment. We are improving this and offered the stock condition on the product page, so you can know the stock when you choose the size. If you want us arrange the refund for the out of stock item or change it to other same value item you like, please do not worry about it, we will process it for you. We will reply you within 24 hours if you contact us via email on working days.
We promise we will solve the problem for you.
Wish you a nice day.\(^o^)/
Yoins Team
I paid 18 euros of shipping costs for arrive between 3-7 days and I have been waiting for more than 1 month. They do not want to refund the money, they only tell me to write on the web and they will give me a 5% discount. It is not equivalent to the 18 euros that I have paid of postage.
Dear Laura,
We are sincerely sorry for the delay shipping. There must something wrong with your order.The fast shipping always needs 5-8 working days except some unexpected reasons. Such s bad weather. Please do not worry. Would you mind show us your order number? Then we will check the details for you.As your order has delayed so long time.We will provide you a proper solution for you, such as refund you part of the shipping fee.
Please give us an chance to service for you again.
Best wishes,
Yoins Team
I initially bought a dress from yoins in June and was super happy with what I got. I decided to go for it and buy 3 more outfits from their website. The 3 other play suits were rubbish! The quality was horrible and the material was so thin- felt water resistant! I was so disappointed and it was such a waste of my money. Their quality is going down. I can't even return it because they require returns to be sent back to China and I live in the US. Major disappointment and waste of money.
Dear Zahra,
Thanks for your orders and sorry for hearing that our products could not satisfy you.
In this case, could you tell us your order number? We will check for you and issue a better solution to you.
Looking for your reply sincerely.
Best regards,
Yoins Team
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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Dear Jamie,
Thanks for your order and sorry for the situation happened.
In this case, have you received the reply? If not, please tell us your order number.We will help you to cancel it.
Looking forward to your reply sincerely.
Best regards,
Yoins Team