I ordered 3 items & received within a week. One item was too large (all the same size), 2 of the items fitted perfectly.
My only issue was having to pay for returning the item that didnt fit!
Communication with the company was fantastic & I was able to contact them easily.
Will definitely purchase from them again
I received my ordered after 40 days and I complained them about so differently material between photo in site and real and I put them on and sent photos to them to see how this clothes sit auful in body!
Their answer is ok you can return but you have to pay for return post to China!
And the cost for returning is the same as the price for this horrible top!
At least Yoins have to make me satisfied by changing cloth or free return!
Bad and different quality and color is not my mistake that I have to pay for that!
Too much no responsible they are.
Never try
Dear SamAn H,
We are sorry to hear that you unsatisfied with our return policy.
If you find out any quality problem with your purchase, or you think of the product is not like as the pictures showed on our website. Please take and send us some photos of the defective parts.If the photos prove that the product is different from the picture showed on our website, we will charge the return shipping fee. Otherwise, we are afraid that you need to bear the postage to return the items.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
More details about the return policy, please refer to the link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Best regards,
Yoins team
Spent around 300euros on items I never received, sent them email after 45ish days of waiting and not being able to track my parcel (never updated, like it didn't exist), they told me it was sent back to them due to address issue (a lie, everything is fine with the address), then i wanted my refund, they said they would reship it giving me a tracking number that has no updates (not even shipping confirmation) for 5 days already. And I already know what automatic reply I'm gonna get.
Dear Petra R,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
June
Absolutely amazing service and are extremely lovely to communicate with, the clothing is gorgeous and they are more then happy to help with your order in whatever you need, definitely recommend to anyone!
Good price. Nice clothes. Fast answers on my e-mails from the service.
I paid something extra to have it early though It came a bit later.
The quality of the jacket I bought was as cheap as the price.
Dear Maria V.
Thanks so much for your advice.
We will reflect this situation to our corresponding colleague.We will offer you better quality of items and customer service for your next shopping.
Hoping you have a nice day,
Best regards,
Yoins
Currently in the middle of an ordeal with Yoins. They are dealing with the issue really badly! I will never shop here again - and you shouldn't either unless you like being screwed around left, right and centre! Giving them a 1 is still overrating them!
Dear Angela S.
Sorry for the inconvenience caused, what can we do for you? If you have quality/size problem, please kindly send the photo/video evidence to http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
If you can not get the parcel on time, we recommend you contact with local post office to check it firstly, in many cases they are there. If you can not get it in the post office, please tell us your order id or email address or the consignee name, we will check it for you.
Hope to hear from you soon.
Best regards.
Yoins team
I received wrong items so I contacted YS and it was so easy for them to fix it.
I have bought few things from this store and always been very satisfied.
Nothing was a problem for them and they fixed my order so I'm getting the right order sent to me.
Dear Kristin,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I places an order in December and received my order along with easy tracking. The shirt/sweater I ordered was the perfect size, adorable and I have received many compliments on it. I was so pleased that I placed another order however my experience the second time around is not so pleasant. I placed the order on 1/3/18 and was charged however have received no response to my inquiries and have not received the items ordered. I would just like to know when I may expect my items. I cannot believe they have been sitting in "preparing shipment" status since the 4th of January with no movement at all.
Dear Wendy D.,
We are sorry to hear that.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We are sorry about that we cannot solve the problem for you in time. You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Iris
I received the top that I bought and was so excited to try it on as it looked so pretty but disappointed as it was abit too big. So I sent them an email and told them the matter. Not only they got back to me in no time, they also offered me a free same top in one size smaller which is what I need. What an excellent customer service! I will be buying from this website again. And I've been looked after by Wendy and Vivian!
I have bought 2 dresses and received them last week. I really love the dresses and it fits perfectly but unfortunately i think thay the quality of the cloth is not good because i wore the dress only once and in no time, the seam cracked under the arms and at the back.
Dear Aelys L.,
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. After we confirm the issue, we will provide a reasonable solution for you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
Unfortunately, there were a few problems with my delivery. I waited a long time. But Joanna helped me right after I contacted the customer service. The problem was with the postal delivery and not with Yoins. When my order arrived, I was satisfied with my ordered clothes.
Everything went well!
Any time again!
Dear Dani E,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I am very impressed with the service, delivery time was excellent and the quality of the products are outstanding. I battle to find high neck tops in South Africa and am very pleased with your wide variety and choices of high neck clothing on your website. I will definitely purchase from Yoins again.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
GREAT, LETS SEE IF I RECEIVE MY ORDER IN SOUTH AFRICA
I ordered several dresses, and two of them didn't fit quite like I wanted, so I used the chat bubble to figure out how to return and Ada was super helpful. The dresses seemed like good quality as well, just not what I wanted.
Dear Emily L.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered a jumper shown on Pinterest (if I was Pintrest I'd remove this site) looked a lovely colur pink for £15 plus £4.90 postage. It arrived about 2 weeks later. I couldn't believe what I saw when I opened the parcel. To begin with. It was a revolting shade of pink bit like s well boiled prawn, nothing like the photo on their website. Secondly it was so creased I could have never got them out. Thirdly the quality was the lowest grade I have ever experienced the fabric cut EVERYTHING! Primark seemed like Haute Couture in comparison. So I contacted them to return it for full refund. It took several days and I has to send photos of it before they gave me a return address. This turned out to be in China and was going to cost me over £12 to return It! So its gone in the Charity bag and I think they will have a job to sell it for two pounds. I would avoid this company along with another called Floryday they are of the cheapest Far Eastern trash you can ever wish to se!
Dear Beverley,
Thank you for taking the time to write a review.We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
Regarding the return, as we have not a oversea wareshose by now, so the items need to return to China. While we are working on that and convenient to the return.
If there are so many problems on your items, we can arranged the full refund or return for you. Could you contact us via email, live chat or telephone and prodice us more details of the problems? We will find a way to assist you.
Looking forward to your there reply.
Best regards,
Yoins Team
Great company! I ordered a dress and it arrived very quickly. The dress unfortunately didn't fit too well. I contacted the company in hopes to get a refund and return the item. I got a very quick reply from a helpful and polite member of staff. I received suitable redress for the item and I was very satisfied. I really recommend this company for their high quality products and excellent customer service!
True to size, looks amazing on! Never thought this would be as nice as it but it looks exactly like it does in the picture. The bottom piece was hard to figure out how to put on but other than that I'm very happy.
This company is so friendly and helpful. When I had a question about a order still in processing, I started a live chat. 1 item was on back order. They gave me so many options to include a refund for the whole order or just the back order. I chose to just ship items in stock and to ship the oos item when the get it in. Bradley was great! Shipping will be much faster than expected. It's so nice to be able to contact a company out of the country. I gave them 5 stars because they have been great! I will definately use them again! If you have any questions. You can live chat..
Dear Malena C.,
Thank you for shopping Yoins.
We are glad to know that you are satisfied with our service. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
I ordered 3 items only received1. When I got in touch with yoins. To Express my concern they could not do enough for me. The resent one of the items and replace the other item as it was not in stock at the time.
Dear Anne,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Yuki
Do not buy off this company it's a con. I ordered of here spent over £50 took weeks to get my order when I got my order I wasn't happy with the quality of clothing so I sent them back. It cost over £10 to send the clothes back to China. It's now been about 3month since I sent them back and I'm still waiting on a refund. I have contacted them and they keep saying it's delayed in transport (lies) they just don't want to give me a refund. I will never buy from here again it is terrible! Do not be fooled with their cheap prices
I ordered three dresses and two out of the three were a success. However, I found the third dress' size was much larger than the US measurements had indicated. The colours on the dress were also not accurately advertised in the picture that was used on their website. When I advised them of the above, they stated I would have to pay for the return at my own expense. If I receive a product that contains a large amount of unexpected mustard yellow I would expect them to change the picture on the website to represent the dress more accurately and provide a refund to the customer.
Dear Kylie P.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
If the size of the clothes you actually received is not same with the size information we provided. We will be very grateful if you can show us the difference. And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Claire H.,
Thank you for your comment.
We are happy to know that you are satisfied with our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team