I ordered items months ago and they didn't arrive- when i rang to ask why i didn't receive my items they replied saying your items were out of stock. Why allow me to order something you didn't have in stock! I asked for refund and they send me an email confirmation stating they will refund me however they never did. I email several times but they only got back to me few times and after that they never responded. I still haven't got my refund back and it is way past the 14 day period. I have been ringing for 2 weeks now and they only answered the phone once.
You need to fight really hard to get your money back or not get it at all.
Such a scam.
The wrong size came (I sent in my mom's measurements instead of choosing a size) - I addressed the issue via e-mail. Although the staff was busy with "chinese new year" celebrations, Vivian was kind enough to send me a new (better fittting piece) and even sent me tracking information to track my order. I got it just in time for my event.
I already did send photos of all of the items when I originally asked for a refund and sent several emails as well. I followed the directions you gave me for my refund, however, it would have cost me $90.00 to return these items to you.
Dear Antonella D,
Thanks for your cooperation. We tried to check your order status with your name but it didn't work. Please do not worry, we will reply you within 24 hours on working days if you contact us via email, we promise we will offer a better solution than return it.
Best regards,
Carina TANG
I placed an order from this company for several items and weeks later they tell me two of the items are no longer available. When I finally received the rest of the items, the quality was absolutely horrible. The material is so cheap and hard. It feels like plastic on your body. I requested a refund (as they state that you can get a refund) and it was a whole procedure of explaining why and taking pictures of the items. They then say they will not give you a refund because the explanation for the return is not acceptable and that they stand by their quality. Finally, after arguing, they gave me directions on how to return. When I attempted to bring the small box to the post office, they wanted to charge me almost $90.00 for shipping to CHINA. (this was the cheapest way possible). Needless to say, I did not ship the items back because of the cost and I am now waiting to hear back from them. I will write a follow-up review once I get this resolved.
I contacted live support regarding my order and was helped by sunny who was incredibly supportive and solve my issue in no time! Makes you for sure consider buying again from Yoins and feel safe. Thx Sunny!
Dear Karmen B.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Bradley
I downloaded the app after seeing advertising on Facebook. After seeing all these bad comments and much to perfect comments on the app, I strongly suspect that they buy clothes at sites like AliExpress or DHgate. Returning products back to these sites often cost more as the product itself. So maybe they function as an intermediary. You better forget about Yoins and just go to these sites if you want the (bad quality) clothes.
Dear Linsey d.
Sorry for the quality problem, please kindly send the photo/video evidence to http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
Thank you so much.
Best regards.
Yoins team
So I was excited to order clothes since I was hearing all this great stuff about yoins. But then after checking my order two days after, it comes at "back order" status. Does this mean Im not getting my expedited shipping? It doesnt make sense that you dont even put on the item that it will take longer than "5-7days" to be sent and then offer to pay for "expedited" shipping when its not going to be possible at all. Can someone tell me how long is this "back order" status going to last until my order is shipped? Otherwise I will need to cancel...
Dear Carla,
Thanks for your order and sorry for the situation happened.
It might because the item is hot-sale.We are sorry for that and improving our purchasing system.
In this case, could you tell us your order number? We will check for you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I place an order a month ago with order no *******, haven't receive it yet and in my account there is not a track no. So i can track it.
Im very disappointed, I'm now thinking that Ive lost my money...
Dear Niki M.
Than you for shopping Yoins.
We check that your order#40938168 has been shipped on Dec. 19th 2017 by Standard Shipping.The track number is LVS179969000079504. You can track the package via the link, https://track.bpost.be/btr/web/#/search?itemCode=LVS179969000079504&lang=en.
In addition, the latest information shows that the parcel is in delivering.In this case, could you please consult the local post office with your name and the following information we provided, sometimes it might be held by them. We totally understand your situation and we are checking your order by mail company.
Hope to hear from you again.
Best regards,
Iris
I ordered a super cute dress and when it came it was too big :( I sent an email to customer service and they got back to me within the same day and offered to send me the dress in the size that I needed and they didn't even ask me to send it back! Awesome customer service, I will definitely be ordering from them again! Thank you Yoins!
I would order again from this site and recommend it to someone else for sure. I placed my order and wanted to ensure my credit card info was not saved on the account and with the help of Sunny I felt confident this was a good reliable site.
Dear gayle s.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I made an order around five days ago, and ordered a little more so I could get the free expedited shipping "3-7 business days." Two days later I hadn't received a dispatch email so I contacted the team to ask you why and they said there was a delay because an item I ordered was out of stock (I had to contact them to find this out). This package is really important because some garments are for a wedding, october 13th.
In the email they ensured me they'd refund the out of stock item and ship my order asap with the free expedited shipping. Today I received an email saying my order could take up to 25 days or longer to arrive, after they've already said it should be here with in the 3-7 business days.
Please be very careful when ordering from this site unless you don't mind the long wait for your order or receiving your items after the event you initially brought them for. This site does not honour their delivery time frames.
Dear Jess L.
Sorry for the mistake. Would you please tell us the order id? We will check it for you. Maybe we can offer you 300 points as compensation?
Or you can directly contact us: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
You get what you pay for, maybe tre quality is'nt the best - but remenber that People's! I'm happy about my clothes - fits perfectly and look fine and like the picture. I will shop again, soon:-)
And great customer service! Thank you:-)
Xxx Rikke
My order was back ordered and I sent a request for more information. I got a reply within 24 hours and given several options for a quicker order. I spoke with Ada and got an exchange on my shirt and new ones ordered. I am hoping to be happy with the clothes as this is my first order.
Dear Dawn K,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Be careful with sizing. If you are a regular large size American girl, you need the plus size section. If you are thin and petite the regular will do. Clothing runs small. Customer service is great to talk to and I would talk to them about the items as well.
Dear Fern W.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.
Please note the most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.
Hope you visit again. Have a nice day!
Best regards,
Polly
I have ordered a few thing's at once and already received two packages within a month!
There was a back order for some of the products I ordered and within 4 days of being on the back order list, my other products was shipped and nearly here!
I will definitely be a future customer! My products fit perfectly!
Dear Bernedene,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Grace
Ads for Yoins kept showing up on my Facebook, for a couple years. I just thought it was another gimmic and ignored them, even though I thought their clothes were very cute. I recently decided to make a purchase, I caved. I'm happy I did! I'm very satisfied all the way around. From the purchase, to the quick delivery, to the product & their extremely quick return turnaround. Everything I received was exactly as it looked online. I did have to return some things due to sizing issues, but I requested the return, they sent me return labels the very next day, I sent them proof of delivery and they immediately refunded my money.
I will definitely continue purchasing from Yoins!
I recently bought a dress for a wedding and thought it was stunning until it came it's was the ugliest thing I've ever seen, material was see through, colour was completely off and was nothing like the picture at all! No return address or return paper, never again will I use this site don't recommend it to any one Honeslty wouldn't waste you time or money!
Dear Shannon L.
Thanks for your feedback.
We express our deep apology if you feel bad with our product.
We will try to improve the quality of our items as well as our service in the future.
Best regards,
Yoins Team.
I had very good online help with a delayed order. Bradley was very quick and efficient with all my questions and administered a refund very quickly when I decided not to wait for one of the delayed items.
Dear Mas E.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I was worried after reading reveiws (after I had placed an order) only ordered two items as I wanted to test out size, delivery time etc, was delighted with my buys they were delivered within 10 days to ireland. I am a 12 so ordered medium they were perfect. Have ordered more.
Very Impressed with the service received from Yoins!
All of the items I have ordered have been great quality and just as they looked in the advertisements. Any queries i have had via email have been responded to and answered promptly... Excellent service.
Dear Carolyn,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them. Https :// www.yoins. Com/new-in. Html
Wish you a nice day.
Best regards,
Yoins Team
I love shopping in Yoins, because the items are not in the average of Europes style. Especially its provided by good service and accurate tracking service. I am sure my first time shopping in Yoins collection would not have been the last one.
Dear Florence H.，
Thank you for your comment.
We are happy to know that you have a good experience shopping with us. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Atra,
Thanks for your choice on our shopping site.
We feel sorry for all the inconvenience caused.
About the back order items, if your parcel cannot be shipped within 72 hours after you place the order as the items are out of stock, we will send you an email to inform you the status of the your order and give you the choice of waiting for the back order items, exchange with other products or cancel the order.
If you do not want to wait for the back order items,
Of course, we will arrange the refund for you.
It usually takes 2-3 working days to process the refund via PayPal or 7-14 working days via credit card.
This delay is due to the processing time of PayPal or international banks.
You can feel free to contact us if the refund cannot be shown within the estimated time.
Here're all our contact methods.
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team