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I have called this number '*******4966' and no one ever answers. I have been fighting to get my money back for so long now and they wont respond and when they do they promise that they will follow this up the following day and refund me but then again nothing happens.
I can express how angry this company has made me. They are absolutely disgusting.
I am currently reporting this as a scam.
I ordered items months ago and they didn't arrive- when i rang to ask why i didn't receive my items they replied saying your items were out of stock. Why allow me to order something you didn't have in stock! I asked for refund and they send me an email confirmation stating they will refund me however they never did. I email several times but they only got back to me few times and after that they never responded. I still haven't got my refund back and it is way past the 14 day period. I have been ringing for 2 weeks now and they only answered the phone once.
You need to fight really hard to get your money back or not get it at all.
Such a scam.
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Dear Atra,
Thanks for your choice on our shopping site.
We feel sorry for all the inconvenience caused.
About the back order items, if your parcel cannot be shipped within 72 hours after you place the order as the items are out of stock, we will send you an email to inform you the status of the your order and give you the choice of waiting for the back order items, exchange with other products or cancel the order.
If you do not want to wait for the back order items,
Of course, we will arrange the refund for you.
It usually takes 2-3 working days to process the refund via PayPal or 7-14 working days via credit card.
This delay is due to the processing time of PayPal or international banks.
You can feel free to contact us if the refund cannot be shown within the estimated time.
Here're all our contact methods.
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team