MARLA A.

This business seems to generate a profit regardless of whether the consumer keeps the product, exchanges the product or returns the product. They provide a size chart that is inaccurate by as much as 8.5" & ask for proof. Once you go to the trouble of proving that their size chart is completely inaccurate, they opt to cooperate, but in a way that leaves the consumer out of pocket & where they still profit from that. They have had 100's of complaints about their size chart (among other things) & the fact that they aren't correcting the chart, in combination with their sketchy business practices, can only leave one reason - they profit from it. They will suggest you pre-pay for duties/taxes - even though you will be charged upon delivery. They'll reimburse the amount you're charged, but that's less than the amount pre-paid. They will not exchange or refund an item at their expense - EVEN after you've proved the problem is with their size chart. They will get rid of previous correspondence so ensure if you've been unfortunate to deal with them, that you keep a record. They will also delay you in an effort to prevent you from being able to seek resolution through your credit card dispute until &/or they will refund a portion to ensure they are able to keep some of your money - while also ensuring your credit card company cannot reverse a full transaction. This is by far the worst company I have ever dealt with. I wanted a wedding dress, we followed their size chart vs. my measurements (performed 3 times to be sure) and they sent me a size 10 that was 8.5" too small so even though the tag says size 10, you will get a size 6-4. No matter what I did to try to get an exchange or refund, they made sure I was out of pocket with them, out of pocket with the post office and they made money & have a tagged, wrapped and unused dress to resell. The way they profit is disgusting.

I've learned that all overseas items take forever so I won't bother to complain about the time it took. However, I will complain about the intentional misrepresentation to draw me into purchasing one of their products! The picture shown is not even close to what I received! I received a very low quality item made of synthetic knit fabric that was at least 2 sizes 2 small (so not in-line with their size chart whatsoever). What I thought I was purchasing was a grey, thick, ruched, loose fitting item that fit over the shoulders. I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN!

I have to say that this is one of the few vendors that actually has sizes that match their size chart (which is extremely rare for clothing making it's way out of China). However, it does take a prolonged period of time to receive the items & once I did, one of the sweaters had multiple holes in it?! I am tired of going through the trouble & expense of ordering & returning. These companies need to provide better quality assurance & better customer care. Anyway, the lower cost they charge ends up costing you more in the long run & as much as I wanted to keep shopping with them, I won't because I can't trust their products. If they aren't thoroughly inspected prior to packaging & shipping - it shouldn't become my hassle to resolve.