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When I order enough items to qualify for "express shipping" and one or more items are back ordered, those items get shipped "standard shipping". This causes huge delays in the delivery dates. Not good.
The 3 star review is because of losing the express shipping because of splitting the orders.
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Dear Dennis,
So sorry for the trouble.
Here is our split policy: https://www.yoins.com/Yoins-Why-we-split-your-order-a-100.html.
As some of the items are out of stock and we want to make the package arrived earlier. In this case, we will split your order and send the available item(s) firstly. Please note the shipping method of sub-order will depend on its amount and your sub-order will be shipped for free. Hope that you could understand it.
If you still have any problems, please try the bellow ways to contct us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Grace