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Marie C.

Contributor Level

Total Points
99

1 Review by Marie

  • YOINS

2/25/20

I purchased 3 dresses from the website and was happy to see that they had free returns within 30 days. I have sent 12 emails to customer service and they as yet failed to send return information. They keep telling me to be patient and someone will help me soon. I have waited almost 4 weeks and I keep getting messages telling me to wait. I am horrified at the service. I think site is a scam. Please don't waist your money. The dress in image is such poor quality it feels like it's made of cardboard

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yoins y. – YOINS Rep

Dear Marie,

Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.

Our website(www.yoins.com) is reliable and legitimate. We show all the policies and details on our website. We are sorry that we did not provide good service to you this time. Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. And we are afraid that you maybe contact us without the working time. We are very sorry for the inconvenience caused, and we try our best to improve the service level.

We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.

And after we receiving your return request, we will send a return label to your contact email. Please kindly check both your inbox and spam to find it. (Due to privacy settings, sometimes our system email might appear in your spam)

Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid unnecessary misunderstanding. And we do our best to improve the return process.

Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:

A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook(https :// goo. Gl/s84jN1)or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.

We value our customers and hope that we can build good communication with each other to solve the issue.

Hope to hear from you again.

Kind regards.
Yuki

Marie Has Earned 19 Votes

Marie C.'s review of YOINS earned 19 Very Helpful votes

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