YellowPages.caReviews 411

I've been on hold for over 30 minutes now, so I'm taking the time to write a review or two. This company is impossible to do business with. They are a digital marketing company, and it seems the ONLY way to get a hold of them is by waiting on hold for hours. Search as I might, I can't find so much as an email address on their web site. I'll save you from reading my long winded complaints about this company, and just sum it up with simple advice to save your sanity, and don't give these people your money.

I cant believe this company is doing this legally! I have missed the sales call so they renewed my contract automatically. I have called back in September when we reviewed all our marketing spending confirming this is not a service worth the investment so we want to cancel it. NO... they wont let you they will have you carry this contract and bill you and bill you. I am writing this to make sure NO ONE fall into this hole. I am sorry for the people who work at yellow page. I am sorry for people and authority allowing this from happening. How is it possible that rules and regulations dont protect the people and allow these kind of company still existing? Someone knows the law better should go after them! My name is Michael Chen. We own a small business that cant afford having these kind of large legal scam company take advantage of real hard working Canadian citizens. Those who work for them must have to do it because they have to. I would never let my friends work for this kind of company. Sad store!

This company and their services are an absolute scam. They are no better then the people calling from overseas claiming they are the CRA or immigration services and demanding you pay them money.

They lied to me about the service and its benefits and said I could cancel if I was unhappy. Then they refused to let me cancel. Took me to collections for $3500 and got them to settle for $2000 and they said I would never be able to do business with them again.

This was all two months ago. I just received another $500 invoice from these scammers and I cant even log into my "business account" to see why. Customer services wont answer and nether will the agency that took me to collections the first time.

My husband has been scammed by these people! Did not even sign a written contract with them and 'apparently' voice is considered a contract when he fully told them he will review the contract and send it to them. He has been trying to cancel with them called them, emailed them, more calls but now he is being sent to collections. At this point do you guys consider him going to small claims? Has anyone tried do you suggest any other way?

I've been a customer of Yellow Pages for 18 - 19 years. Tried to cancel my Media advertising because I've noticed that they are not the first or even fourth listing on any web browser. I pay $62.00 month for nothing... have to wait for 10 months while they collect $620.00 of my hard earned money. I understand this is my fault for not cancelling sooner, I guess I have a contract that renews without a signature, but let's get real here, who even picks up a paper copy of the Yellow Pages, do they even exit, I haven't seen one for years... it's all online and Yellow Pages is, like my title says, Archaic - no longer relevant... If you have a good website, and now with Googles help, a search will bring you to the 1st page easily without YellowPages help. Sadly disappointed! Live and Learn... make sure you cancel early with these people, they are highway robbers, LOL!

I tried to cancel my contract with Yellow Pages as I might be suspending my business for a period of time. I called todayJune 19ththe representative stated that my contract was automatically renewed on June 12th. I asked to speak with a manager as I believe this to be a completely unacceptable practice. The representative refused my request to speak with a manager, although I asked him numerous times, stating I can only speak to him and not with a manager about cancelling a contract. As it seems I am unable to cancel my upcoming years contract I have asked to have the following years contract cancelled. I apparently now have to wait 24-48 hours for a representative to call me back. If/when I need any advertising I will never deal with this company again.

This is an addition to my original post above. I called Yellow Pages again and spoke to a different representative. This represesentative checked my file and has now agreed to cancel my current contract based on information she found in my file. (I believe when I spoke with them last year I verbally told them I was not ok with an automatic renewal). She has stated that although it will be cancelled it will take a couple of billing cycles to happen but that I will be reimbursed the funds. I hope she is true to her word. I do have the phone conversation recorded so Yellow Pages will not be able to deny making this statement. Although, it seems there will be a resolution to my situation Yellow Pages will not receive any more of my advertising dollars.

Do not take their call. Ever. Hang up immediately.

Worst company I've ever dealt with. CBC, CTV News and any other consumer protection and regulatory bodies should look into and shut this place down.
(1) They lie. They take advantage of individuals who do not understand the technology by saying things such as- if you do not list with us you won't be on the internet. BLATANT LIES TAKING ADVANTAGE OF A SEGMENT OF THE POPULATION THAT IS NOT FLUENT WITH TECHNOLOGY.
(2) You cannot get out of the contact if you sign. They either don't pick up the phone, or they hang up when you ask to be transferred to someone.

I highly suggest anyone who has been scammed into using this product contact consumer regulatory bodies, CBC or CTV news. I have had enough people complain that a class action lawsuit could potentially be undertaken.

The other suggestion I have is IMMEDIATELY email/send by certified mail to Yellow pages in your city (basically anything in writing with a date stamp) a letter stating that you are stopping services and you do not want to renew your contract.

Lastly, the products they offer are found on Google Analytics/Business. For a FRACTION of the price, if not free. Do NOT fall into the Yellow pages scam. Do some google searches and learn about the products google offers. Educate yourself.

YOU DO NOT NEED YELLOW PAGES TO BE SUCCESSFUL.

They have been irrelevant for years and are using borderline illegal (for sure ethically and morally wrong) business practices to take advantage of small businesses and individuals who are not familiar with internet analytics.

I think im done with these guys. If you're reading this you prob. Said yes on the phone with them. Don't ever let it go to small claims court or to a collections agency. I wasted so much time reading all these reviews and trying to find a way to not pay. Your best bet is to call them and try to negotiate the crap out of the situation. Try to knock off as much of the amount owing as possible with them even if it means paying all at once over the phone and just never say yes or talk to companies like this over the phone ever again in your life. Its a huge bullet to eat but it does go to court and it is upheld. These guys go to court so much its a full time business for them. They know all the ins and outs. I never found a person that said they won.

I have had problems with them since they were supposed to secure my domain name and never did then 3 times they were supposed to forward my emails and it still never happened. 2 times to change business hours and when the price went up I told the guy and he said it doesn't matter when I called to cancel today Apr 3 they said my contract renewed in Feb. And I could not cancel even though they have not fulfilled their end of the contract. I will be forwarding my complaint to *******@ctv.ca

They are terrible! They rope you in over the phone then when you decide you need to cancel because it's costing your small business way to much they tell you,
You can't and that it's a one year contact! Are you kidding me? They put information that I did not want online right on to my said ad. And they start sending you bills and calling you about it straight away. I'm sick of there crap and want out. Don't get fooled by the people over the phone. Just say no. There are WAAAAY better and cheaper ways to advertise.