YellowPages.ca

This Company and its sales team are a bunch of liars and scammers. I will be taking them to court over a contract I never signed. Just look at there rating at BBB or any reviews other than the ones on there website. If you hear the name Sonny or Adrain in the Vancouver/B. C area hang up

I had a very disappointing experience with Yellow Pages. I sought to promote my small business, and while they were quick to take my money for an advertising campaign, the service was subpar. They didn't have a technician who could assist with my existing webpage, so they created their own site that went live with incorrect information, including the wrong business address and services.

To make matters worse, the advertising campaign launched using the wrong services, which misled potential customers. Their contracts are heavily one-sided, offering no protection for clients against their incompetence. After realizing they failed to perform their contractual obligations, I canceled the service, only to be hit with a $3,565.53 bill from the Credit Bureau of Canada for work that was never completed properly.

If you're considering using Yellow Pages, I recommend sticking to their free options until they improve their customer service. Save yourself the hassle!

This issue is without a signed contract only verbal, buyer beware.

Don't waste your money or your time with this scammers they did *******$ damage for my business by not advertising my business just stealing your money

They are definitely scammers. If you receive a call from someone claiming to be from Yellow Pages, hang up immediately. If you don't, you might lose your money--potentially hundreds of dollars, as I did. For small business owners, the consequences could be even more severe.

This is a scam company. You pay them for a service they do not provide, and they trick you into a contract that, even if you close your business, still requires you to pay for the whole contract they tricked you into. I will never use them again. I would look for a marketing company instead.

On top of that, they were promoting me in an area that is a 45-minute highway drive away and not locally. They also targeted keywords that were spelled wrong and were not relevant to my business at all. They obviously just copied and pasted and AI spit out instead of actually doing any work.

After 30 years of business ownership there are a few services to be aware of when establishing a supplier relationship. YP has joined the ranks of the largest misleaders that are masters of setting up long term, auto renewing contracts. Waste removal suppliers, cell phone companies, Pitney Bowes & now YP are on my list.
My advice, run don't walk away from any Yellow Page service or sales effort. There are infinite amounts of better providers that are fair and ethical in the digital marketing game. They spin a great story but fail to deliver.

Did you know there is a difference between online and mobile online? I didn't and know I'm now being sued and supposed to pay dearly with my bank accounts being frozen, my assets ceased, and a lean put on house. The most, maybe, I can do is maybe get it down to the original amount if it can go to mediation. The lawyer I talked to said it sucks and they took advantage of you, but you verbally signed a contract and I have to pay not much they could do for me.

I should have stuck with my free Kijiji ad. This has been nothing but headaches and a waste of money. No one could find my ad I didn't receive a single phone call. I even lost money on a job and had someone put a review on the ad to see if that would help.

Stay away from Yellow Pages the dinosaur needs to go extinct. There are so many better options out there that don't take advantage of you.

I can t even begin to describe how robbed I feel after paying this crooked company money monthly for the last year and a half. I feel conned/scammed. What do they do? I have no idea! Horrible and I mean HORRIBLE customer service team.

Our yellow pages account has reverted back to 2011, a couple of addresses ago and we have no images. If we try to sign in to YP business, its a black page on Chrome browser with an iMac and the same on the Chrome browser with windows. Every time we try to upload, it comes back with a technical error. Thank god we don't need Yellow pages anymore really.

If you are a small, medium or large sized business, please check your bank statements. Make sure you are not being charged $400/mth for Yellow Pages. If you, someone within your company, a former director, or former owner of your company signed a contract with Yellow Pages since the 1900's, you are still be charged. Yellow Pages auto renews their contracts in the hopes their clients don't notice. They don't communicate, they don't ask you to renew, they don't provide any marketing, this company is hanging on by the skin of their teeth and they don't mind taking advantage of anyone who once associated themselves with this dinosaur.

I have had adds with yellow pages since my business opened 10 years ago
Allways. On authorized renewal
This past December someone decided to renew without contacting me when I called to complain. Was told I was locked in for another year. And couldn't do any. Changes or cancel
They left me with no other choice other then retaining a lawyer
Yellow pages became a huge money grab and unauthorized renewals. I want no business with them ever again

YellowPages websites are cookie-cutter, fill in the blank, templates operated by poorly skilled content writers with poor grammar and have no skill with writing marketing content. They don't even realize or care when their photo doesn't match their text. See the picture of shrimp and they label it chicken or the photo of apple pie and call it a butter tart. Another example of green peppers that look half dead with poor green colour. They just like to use stock photos which are not representative and are misleading even though many authentic photos are sent to them. The liaison contact person does not follow thru on email communication regarding changes that are requested, and then plan to publish and go live with an embarrassing website with blatant errors that were not being being corrected after several email communications. It's like your time is up and they are done working with their customer/you! Then when you complain, rather than offer to make things right, and accept responsibility for not delivering what you paid for,they refer to their legal department and no chance of a refund even though they did not fulfill their obligation to deliver a personalized website for the business.

Very difficult to get a hold of. Can't seem to cancel service. Paid over $6000 for a supposed one year subscription which created 0 leads and doesn't show up on google search first page.
Just got another bill for $2566 even though I just paid out $4800 last month for the subscription that was automatically renewed without my consent and was sent to their collections/legal team.
Thought the nightmare was over, but it's not:(
I can see that many other people have had the same experience with this company.
It's been almost 3 years of dealing with this company.
They'll call you when you don't pay the bill, an that's the only way to talk to someone. Repeated calls to the inquiries line is just a waiting game.

I have been trying to cancel since the middle of December (it's now Feb 12) because my business is closing. I am still getting billed, and every time I call to discuss their cancellation, the department is "unavailable, but they will call you back." Despite giving them the number required to reach me each time, they insist on calling my business's front desk, which I am never at. They refuse to cancel over email, and unless this gets resolved immediately, I will be contacting consumer protection and reporting them.

Yellow pages is a dinosaur that is losing market shares in marketing industry at rapid speed. The only way to keep in the business is by taking current contracts in hostage. Can't be cancelled and can't be downgraded eventhough they are able to offer new customers at 15x less of the old contract price. They outsource their "customer service " department to a company which operate based on bullying small businesses, not willing to work with their customer, yet claim to provide service. Small business owners, please do not subcribed with Yellow Pages, regardless what they offer. They are not a good business partner to work with if you want to grow your business.

What a truly horribly company to deal with. I had advertised with them for many years in the yellow pages and then stopped when printed books became irrelevant. They continued to bill me (renewed my contract for another year without my signature or consent). I have repeated asked them to stop billing our us and cancel the contract and they refused. They then called one day when my receptionist was her and recorded her saying that she "agreed to continue to use yellow pages" and so they renewed for another year... She didn't even know who she was talking to. She just thought the printed book would be helpful. Crooks.

The services provided by YP are not worth the spend. I agree with other reviewers that it would better spent elsewhere. The service offer does not match what is offered. The dashboard is broken and does not work for what should be simple changes. Finally, the structure and operations - with many technical problems - YP makes their customer support look bad.