• YellowPages.ca

YellowPages.ca

Overview

YellowPages.ca has a rating of 1.26 stars from 396 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YellowPages.ca most frequently mention customer service, year contract, and credit card problems. YellowPages.ca ranks 246th among Directories sites.

  • Service
    95
  • Value
    95
  • Shipping
    44
  • Returns
    59
  • Quality
    88

This company does not typically respond to reviews

Positive reviews (last 12 months): 10.3%
Positive
4
Neutral
0
Negative
35
27
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Poor customer service... And they keep billing away.
  • They said it will be monthly payments, I never provided my credit card number.
How would you rate YellowPages.ca?
Top Positive Review

“Excellent service”

Maria R.
2/18/24

Henry has put forth impeccable effort in our house painting. He is professional and meticulous! It was a pleasure working with him I would definitely recommend his workmanship!

Top Critical Review

“Criminals.”

Ryan S.
2/12/24

I have been trying to cancel since the middle of December (it's now Feb 12) because my business is closing. I am still getting billed, and every time I call to discuss their cancellation, the department is "unavailable, but they will call you back." Despite giving them the number required to reach me each time, they insist on calling my business's front desk, which I am never at. They refuse to cancel over email, and unless this gets resolved immediately, I will be contacting consumer protection and reporting them.

Reviews (396)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (71) credit card (26) year contract (28) business owner (14) business name (9)
Thumbnail of user ryans2216
1 review
1 helpful vote
February 12th, 2024

I have been trying to cancel since the middle of December (it's now Feb 12) because my business is closing. I am still getting billed, and every time I call to discuss their cancellation, the department is "unavailable, but they will call you back." Despite giving them the number required to reach me each time, they insist on calling my business's front desk, which I am never at. They refuse to cancel over email, and unless this gets resolved immediately, I will be contacting consumer protection and reporting them.

Tip for consumers:
Do not pay these people. They lock you into contracts and then entrap you for a service that doesn't work.
You are better off paying a 12-year-old to help you with your SEO; you will get more real value.

Thumbnail of user jorgep383
1 review
0 helpful votes
February 28th, 2024

I have had adds with yellow pages since my business opened 10 years ago
Allways. On authorized renewal
This past December someone decided to renew without contacting me when I called to complain. Was told I was locked in for another year. And couldn't do any. Changes or cancel
They left me with no other choice other then retaining a lawyer
Yellow pages became a huge money grab and unauthorized renewals. I want no business with them ever again

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Thumbnail of user liannew12
1 review
2 helpful votes
January 31st, 2024

I purchased a listing then was given a completely different contact than I agreed to. I cancelled within the allowable times frame but they refused to cancel. I had to cancel my bank card to block future unauthorized withdrawals. Yellow pages is completely unethical and it looks like I should have just searched reviews as this is a pattern.

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Thumbnail of user angelam3315
1 review
0 helpful votes
March 7th, 2024

Money down the drain and absolutely nothing to show for it. There is a 0 conversion from the ads And they don't care about it because they have a contract that can't be cancelled. See attached - from my email received today after 4 months of paying $500 per month and in a 12 month contract

Thumbnail of user harryy176
1 review
0 helpful votes
February 22nd, 2024

Our yellow pages account has reverted back to 2011, a couple of addresses ago and we have no images. If we try to sign in to YP business, its a black page on Chrome browser with an iMac and the same on the Chrome browser with windows. Every time we try to upload, it comes back with a technical error. Thank god we don't need Yellow pages anymore really.

Tip for consumers:
Contacting Yellow pages doesn't solve the problem they just want to sign you up with emails to clutter your inbox.

Thumbnail of user samshenoudarealtor
1 review
2 helpful votes
January 3rd, 2024

I used Yellow Pages for my business advertisement. It's simply SCAM & tried to get out of their contract & stuck for one year. NEVER EVER USE YELLOWPages for marketing. It's a SCAM!

Tip for consumers:
Too bad, minimum allowed one star, otherwise i will give YellowPages ZERO

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Thumbnail of user beyroute99
1 review
0 helpful votes
February 14th, 2024

Very bad experience with yellow pages never sign a contract with them they will tell you that you can cancel anytime but that is not true
And after they start telling you bunch of stories and everyone blame the others in the end they will rip you off

Thumbnail of user fhfuuuh
1 review
0 helpful votes
February 16th, 2024

Bad management, they promise something and don't commit the their word! Will not recommend to anyone!

Tip for consumers:
They should not be allowed to offer online advertising!
Very Rude management !!

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Thumbnail of user jamesc7474
1 review
0 helpful votes
February 28th, 2024

If you are a small, medium or large sized business, please check your bank statements. Make sure you are not being charged $400/mth for Yellow Pages. If you, someone within your company, a former director, or former owner of your company signed a contract with Yellow Pages since the 1900's, you are still be charged. Yellow Pages auto renews their contracts in the hopes their clients don't notice. They don't communicate, they don't ask you to renew, they don't provide any marketing, this company is hanging on by the skin of their teeth and they don't mind taking advantage of anyone who once associated themselves with this dinosaur.

Tip for consumers:
Don't allow yourself to be harassed by the Yellow Pages!

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Thumbnail of user mariar3238
1 review
0 helpful votes
February 18th, 2024

Henry has put forth impeccable effort in our house painting. He is professional and meticulous! It was a pleasure working with him I would definitely recommend his workmanship!

Thumbnail of user bobbyb577
1 review
1 helpful vote
February 6th, 2024

DO NOT use Yellow Pages for your business, hard to get a hold of, expensive and brutal customer service!

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Thumbnail of user terric114
1 review
3 helpful votes
August 21st, 2018

Mycontact, Sam, was extremely excellent, orgaized and thorough with his knowledge of premium business ideals for smart phones! He was a huge help> He really bridged the gap in my knowledge base. He worked with what I am able to afford as well which was delightful because it let me get in on some new business. I know that when I can afford it I will pay more. The kindness and generosity will not be forgotten. The only glitch is that when I went to pay he said that they didn't accept direct debit. I have no credit cards and my response was to say "You don't accept money?". I am so confused. Apparently some people stopped paying when they were paying with cash/cheque. It's too bad because I am sure that the people that paid probably outweighed the people that did not and in this case one rotten apple spoiled the bunch. Now I can't join. I feel marginalized due to my financial situation and limited as well. There has to be a better way than this. I know that accountants can write off loss so I wonder what the truth is. Maybe someone is lazy and scared or they just have a bad accountant. Anyways. I will come back when I have the credit.
www.therhythmcenter.ca

Thumbnail of user alexq398
1 review
11 helpful votes
January 17th, 2023
Verified purchase

Dont even think about advertising in YP, you will have no leads at all, and when you will try to cancel the service, if somebody even answer you, you will realize you are attached to a 12 month contract, then you have two options to waste more money, to pay the rest of the contract in one single payment, or to keep paying monthly. Run away from these people. What a mistake I made!

Tip for consumers:
Stay away from them.

Thumbnail of user murlis1
2 reviews
0 helpful votes
January 6th, 2024

Store location and products I find comfortable prices. Cigarettes and vape products
Sitting and Relaxing
Opened during holidays

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Value
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Thumbnail of user eb511
1 review
0 helpful votes
November 9th, 2023
Verified purchase

I set up an appointment with True Flame Gas Repair Services in Mississauga and Jeff came to repair my gas fireplace. After two minutes he suggested a remote starter for an astronomical price, to solve the electrical issue according to him I had. After opting out of his solution and telling him that I will call my electrician or another company. He stormed out of my house and he threatened me to issue a Violation Correction Notice so it will cost me a lot more. That he did. He is the one to come back to my house and charge me whatever he wants. I don not feel comfortable with him in my house. Now I am stock. Be aware of him and do not let him into your house. He is out to get you with the most expensive solution.
This is very unfortunate for all the responsible and professional service providers we have out there.

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Thumbnail of user sulemanr
1 review
2 helpful votes
October 22nd, 2020

This is Raja Wholesalers CC, my phone number is *******199. I've been trying to sort this out for the last couple of months and I'm totally frustrated. On my Telkom bill, Trudon is charging me close to R5000 for a suscribtion I did not subscribe to. I've contacted Telkom on numerous occasions- which I do have reference numbers for and telkom says the case is still open and I need to contact Trudon. It's impossible to contact Trudon as whenever you try to call them it says they're unavailable. This is totally uncalled for, this matter needs to urgently be resolved. Also, I received another Trudon invoice which I also did not apply for. I did not have a discussion or confirm anything with Cheryl kannemeyer (subscription ID *******). This is a seperate issue aside from the one with telkom. These both matters need to be sorted out urgently- I'm going to ICASA complains, daily news and social media.

Kind regards
Suleman Raja
*******@vodamail.co.za
*******130

Thumbnail of user cheryl.c.norman
1 review
2 helpful votes
October 31st, 2023

The only calls I get is from clients asking for another insurance company. Yellow pages sales people promised to help find you leads and after you sign up they disappear and I'm left with a $450 monthly payment. I would recommend advertising with Google or FB by yourself.

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Thumbnail of user dano.lue
1 review
2 helpful votes
February 14th, 2024

I operated a business for a few years, I have never missed a payment, I now have sold and closed my business, permanently. I closed the contract of advertising early which required full payment for the remainder of that annual contract which was five (5) months, I had no problem and paid it in full immediately. NOW LITERALLY 5 YEARS LATER THE BUSINESS IS BEING ADVERTISED STILL WITH INCORRECT INFORMATION SHOWING PERSONAL INFORMATION OF EMPLOYEES AND THEY DO NOT REPLY TO ANY CORRESPONDENCE. Imagine 5 years later after closing, yellow page still cannot complete what they agreed to after paying for closing my business account and still continue to mislead people about this business that no longer exists.
I do not recommend their service at all.

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Thumbnail of user rosemaryz36
1 review
0 helpful votes
March 30th, 2023

I am 100% pleased with the job done by Troy and Dustin. Troy replied to my message immediately, said they were available and came to my house that day. I am so pleased with their knowledge of plants and their work ethic. They worked beyond what I thought was fair for the price quoted. They are perfectionists and I have already booked them for further garden work. I finally have found a garden team I can rely on.

Service
Value
Thumbnail of user toddgremax
1 review
2 helpful votes
December 12th, 2023
Verified purchase

They had a call center call to promote my business and have qualified 10 leads call me per month for purchasing and selling homes in my area as i am a local realtor. 2 weeks in there was no leads so i contacted them directly wondering where and how the leads will be sent as i was yet to receive anything after the sales rep sold me the contract and they shipped me around to 3 different managers that would call me back. They had said the sales rep who committed to my year contract left the company and they do no provide leads nor ever had provided any leads to clients. So they wouldn't let me out of the contract and they terminated me with full pay for the year after it was obvious they scammed me to sign on for something that didn't even exist. I asked over 10x for the voice recording that they are in possession of to send to my lawyer to clearly show the promise of minimum 10 pre screened and qualified leads monthly for a year. There never was one lead sent nor any leads ever going to be sent as agreed upon with their call center rep.

Manager Charbel Abou Harb *******@yp.ca gave me a lawyer contact that would respond within 48 hours. That was 3 weeks ago and 6 emails later with multiple voicemails to contact me regarding the fraud they had done to me. Not one lead and hundreds of dollars spent with absolutely no leads in sight and thousands that will be spent over this term for absolutely nothing. They dont ever respond to any emails or calls its a literal scam from the beginning that im shocked i ever got myself into. At first i signed up for 3-4 leads per month at 90$ per month. Then when he told me about the 220$ package for qualified vetted and sent 10 leads + monthly I quickly jumped on that package to upgrade for more potential clients for the business. Not 1 lead was ever sent. Only thing I received is bills and more bills for absolutely nothing. Its crazy how a professional company like this would be scamming people in this fashion.

Tip for consumers:
I have read absolutely 0 good reviews on this company and what they are doing to scam people. Do not fall for their lies and scam calls.

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Thumbnail of user the.pegger
3 reviews
7 helpful votes
September 18th, 2023
Verified purchase

If you ever call them, or they call you watch out. They called one day, got one of my staff and used her name as confirmation to enlist us in services we never asked for or wanted. Then they put an $1,100 CAD charge on my Bell phone bill. Then the battle started, I eventually got my money back, but not without a fight. SCAM, SCUM, SCABS AND SCABBIES!

Tip for consumers:
Do not every give them your real name, do not give them any information. There's a reason they're located in Quebec. Laws in that province allow them to run scams all across Canada.

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Thumbnail of user steveb3117
1 review
10 helpful votes
September 6th, 2023

It is no exaggeration to say that Yellow Pages is scamming people. Read all the reviews, they're actually accurate. You can't cancel your account, at least, not without paying for many months after you finally mange to get someone to cancel the account. I'm into for $1,000's with these guys.
If anyone reading this is interested in taking them to court, please get in touch.

Thumbnail of user carls1103
1 review
2 helpful votes
August 1st, 2023

The location in question was permanently closed but not listed as closed by yellowpages.ca After going there and finding it closed I tried to update with yp.ca so other people won't waste their time like I did, and after trying twice, both attempts were met with the error message "oops, something went wrong". Ya, something did go wrong, you aren't up to date and are un-updated-able. Brutal.

Thumbnail of user charlies350
1 review
5 helpful votes
December 13th, 2022
Verified purchase

0 star. WORST CHOICE in my whole life.
Just don't put your money into trash can!

Their sales man called me couple times and I've checked with him whether I can cancel anything or not, he said yes. That's the only reason I did this ads. But they only save the phone call which I said "I agree" with the 1 year contract. So they are still taking money from my account every month, there is NOT EVEN ONE CLIENT From Yellow Pages from last 6 months! I SWEAR!

Tip for consumers:
Save your money!!

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Thumbnail of user lisal109
6 reviews
61 helpful votes
September 9th, 2023

Date My Age is a phony app. It has fake profiles and fake "conversations." Also they will fraud your credit/debit card. After you buy a membership, the site says you can look at profiles. However I found out later that every time you click a profile they charge you money! Also they ask you only once if you want to buy more credits to talk to a person but after that they don't let you know when your credits have run out so they keep charging and taking money from your account.
I have had to open a fraud complaint with my bank. The site won't refund my money.
STAY AWAY!

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From the business

YellowPages.ca (YP.ca) connects you to Canada's businesses, products and services, providing all the information from the business directory: addresses and telephone numbers + videos, photos, email and web sites

Company Representative

Thumbnail of user melissai10
YellowPages F.
Manager - Customer Service
Typically does not respond to reviews

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