YellowPages.ca

Yellowpages is a scam business!

They added my business to their online listing with my PERSONAL CELL phone number
Listed. I continue to get autodial and marketing phone calls to my
Personal number every day (Sometimes at 4 or 5 am in the morning!)

They did this without my consent to disclose my personal information. The
Worst part is you cannot ask them to remove your listing, they make you
Sign up for their bogus service in order to edit or remove your listing.

I am looking into whether this is a chargeable offense under
Canada's Anti-Spam regulations and will be reporting this highly
Unscrupulous activity post haste.

Have been trying to call YellowPage's to go over my account. I have been on hold for 3 days, for a total of 6 hours. Pathetic customer service. I wanted to cut back on some of the ads. But with the experience I have had in the past 3 days trying to get ahold of them, I am just going to cancel the whole thing.

I am a financial services rep in Ontario and wanted to get a website to promote my business. However, I don't have the working knowledge of building a website and don't consider myself very proficient in marketing either.

Therefore, I really liked the services "offered" by Yellow Pages about being able to take care of the website design and build for me. However, my experience with them has been terrible. The website design is mediocre and it is obvious that the wording on the site is canned and unprofessional. Upon reviewing the draft version of the site, I was left with the option of publishing a website that doesn't represent me - and I am not happy at all with - or, spending money to hire someone outside of Yellow Pages to redo the site (Hint: if you are considering YP, do yourself a favor and hire someone else).

I tried cancelling and was advised that I was locked into a 1 year contract so now I am paying for something I can't use.

Save yourself some grief and headaches by looking elsewhere. I have no clue how this company has managed to stay in business so long.

Customer service- horrible!
I tried to change my listing because we moved.
I was told that I couldn't make that change that my phone company needed to request it.
Wait... what?
I'm the customer though!
After arguing with them for 15 min they finally agreed to make the change.
It could take 24-48hrs he said.
So a week and a half later I searched my company name.
Still the wrong address!
Call them once again.
We have made the changes to our web site but we don't control Google so
It could take up to 3 weeks for them to change it.
Sooooo the service I was paying you for (dearly) isn't what I agreed to.
I was told that if I sign up with you when people search my company name I will pop up withing the first 5 links. Thats what she said! Sorry YP I'm not paying you 1 more cent!

The salesperson who called me from yellowpages told me that I can expect to receive 25 calls per month, or more, from the yellowpages ad he sold me. In order to build trust with me, he showed me someone else's yellowpages ad, and indicated that he was receiving this number of calls from his ad. I agreed to sign up for 1 year as this is the minimum length of contract they offer. It was a big mistake on my part - I receive only 5 calls or so per month and have realized they misrepresented to me what I can expect. I am paying $140 per month for 5 calls. As such, yellowpages grossly overpriced the service they sold to me. When I raised this concern to them, instead of agreeing to come to a more equitable arrangement with me, they insisted that they had not promised any particular result and I was locked into a 1 year contract. I told them that they cannot make a false representation and then contract their way out of it. They had no response to this. Yellowpages is not an equitable company. Do yourself a favor and steer clear. I wish I had. There are other issues I have not discussed for the sake of not making this review too long. If you look at the website of the better business bureau you will see this company is highly problematic and not trustworthy.

Calls not answered.
Whatever their platforms for reaching customers are claimed to be, they're not working. Long time business customer however it's a money waster.

If you ever call them, or they call you watch out. They called one day, got one of my staff and used her name as confirmation to enlist us in services we never asked for or wanted. Then they put an $1,100 CAD charge on my Bell phone bill. Then the battle started, I eventually got my money back, but not without a fight. SCAM, SCUM, SCABS AND SCABBIES!

Ive been a costumer for over 25 years last year when I spoke to my account manager Keith Ormesher and cancelled the account I was told no problem no charges after August 2022
Yellow keep billing me through Bell
I called Keith and he told me no problem he would take care of it 3 months latter I am still being billed and Keith says he cannot do anything just keep paying if I want to retain my phone number with Bell
I Know they record you when setting up the account as Keith told me so
They have proof that account was cancelled but lie about the whole thing
They are ripping people off do not trust them
I rate them 0

I had a 1 year contract that I got no results from, called them at 11 months to cancel and they had already auto renewed. I told them I won't pay because I didn't agree. So now they're taking me to court. My lawyer just laughed when I told my story and told me let them take me to court and I will win. I decided either way I'll make them pay as much in legal fees as possible! Complete Extortion trying to scare you with the thought of going to court! HORRIBLE HORRIBLE COMPANY!

Had a website built by yell, the sales rep said the site would be mine,, but it wasn't just the domain name was mine,, u have to rent your own website off yell every year, so the money I thought I was spending on website build was really rental, which would be due every year,, also the account manager takes weeks to get back to you when you have an issue, and customer service is about as useful as a bucket with a hole, also to top it all off I spent a total of 1000 pounds, and never even got 1 phone call, yell apologies are not worth anything and I got a total of 10 pounds in a way of an apology,, never use this company again, total waste of time

Too bad there isn't a negative star because they deserve it for their dirty tactics of putting customers on the hook for contracts they didn't want, and not letting them get out of a contract. My husband has been trying to cancel a service that they tricked him into signing up for a year by quickly reading the terms to him over the phone and slipping that in without being transparent. And apparently on top of cancelling the contract; he has to explicitly state in a letter that he doesn't want a new one to be automatically renewed. What kind of bogus practices is that. They have been very evasive every time he calls saying "the guy" who cancels the contract is out of office and will call back. How come there is only one guy that cancels the contract and 100 vultures that can sign you up for one? Is is some special rocket science technique that only one person in the company knows. They make is difficult and a complete waste of the customers time on purpose so we will give up. What a terrible company.

The guy called me to advertise with them, and i kept saying no and he kept insisting and at the end he tells me well i hope you have luck with your PASSIVE STRATEGY. Excuse me boy, did i miss something or you had a phd in marketing? Who are you to tell me how i should advertise my OWN BUSINESS. Like seriously, i really would like to know how this company hires their employees because they clearly miss manners and respect. If someone tell you no, have a dignity and self respect to take it and not be an idiot about it.