YellowPages.ca

Will tell you what you want to hear to sign you up. Afterwards it is impossible to get ahold of anyone. I have call 5 different phone numbers and no one will pick up the phone. Emails do not get replied too. They did not even put my correct phone number in the yellowpage ad. I total waste of money and time. I have changed my CC # and made a file with the BBB. This company needs to be shutdown by the government.

0 star. WORST CHOICE in my whole life.
Just don't put your money into trash can!

Their sales man called me couple times and I've checked with him whether I can cancel anything or not, he said yes. That's the only reason I did this ads. But they only save the phone call which I said "I agree" with the 1 year contract. So they are still taking money from my account every month, there is NOT EVEN ONE CLIENT From Yellow Pages from last 6 months! I SWEAR!

I would leave a no star rating if I could. After getting roped in to advertise on YP, the sales person wasn't even able to help me with several areas of their website portal so I could edit my business information. I was also not showing up in the listings where I was promised to be be placed. I have tried to reach them several times over the last 2 weeks to cancel my listing and they have not returned my calls or emails. I have phoned the YP office many times and have talked to their service people there. I get the same story every time that they have escalated the situation and someone will call me. JUST ANOTHER BROKEN PROMISE. I have not heard from anyone in 2 weeks. I guess they think that by not contacting me that the account will remain open. Well I have contacted my credit card company and they are aware of the situation so no further charges will be paid to the scamming Yellow Pages Team. Save your money. Look elsewhere if you want to do any online advertising.

We signed up for a contract with Yellow Pages including their NetSuite marketing program that was apparently going to get us so much business and #1 on Google. We received NOTHING for the entire time we paid, I tried to get it cancelled numerous times and they wouldn't help me. We are a seasonal business and have zero income 4 months of the year and with 4 kids it's really hard to scrape by. They wracked our bill up to $3000 and expected us to pay it right away, would not work with me for a payment plan whatsoever. I started to make payments and then spent a month dealing with the death of my 4 month old niece. They then transferred our account over to their lawyers without even contacting us and now we're being threatened of being sued and they're adding on another $3000 for legal fees. ABSOLUTE CROOKS and worse than the government! If you're a small business owner, I highly suggest to NEVER get in business with Yellow Pages. They do not care about anything except getting you into a contract there's absolutely no way to get out of and screwing you over for even more money in the meantime while your business will suffer immensely and they walk away scott free. It should be illegal and I wish I never even answered the phone when they called with their sales spiel.

Seriously. THEY are Scammers! We have been in business for 15 years. I DID use Yellow pages when they mattered... Things change, business changes. I asked to cancel our services... Because there is NO way they are a viable business to advertise for you in this day and age. SO They tell me that I can NOT Cancel because in the fine print (THE Contract was changed at some point and they NO longer need you to renew or sign) SO... Each year about June I the past Yellow Pages renewal contacts me... this year I contacted them to cancel our services. They tell me OH well you are 27 days tooooo late and therefore you must pay us for a whole year! Like I now owe them thousands of dollars. NEVER going to pay them. They say we are locked in for another FULL year of extortion. DON'T trust them. I have contacted them 5x to ask for changes they do not care.

I have been told the following from the CSR's they dont have the number for Corporate, wont transfer me to an account rep, no retention team, and i cant speak to a Supervisor. The email address for complaints will go to Customer Service only. This is really bad customer service. They CSR said its his mandate to deal with the call, you're a CSR not a Government Official and as a customer I should be able to get a request full filled without constant road blocks.

IVe been tryna cancel for months! They'll lie and say someone will contact you & they never do.
SCAM SCAM SCAM! I've been tricked into a verbal 1 year contract & after still paying the full year they continued my service & now I've been paying an extra 4 month. I was promised a call back and a refund and they NEVER got back to me. I called and called and called and keep getting lied too. This is insane & im about to get lawyers involved.

Do not offer any information what so ever about yourself. Its not the good old yellow pages anymore that we all loved and trusted. You will be scammed into some form of commitment that you did not plan to sign up for! You will have canceled several time believing that this time it is final and then the money keeps getting taken out of your bank You will have argued over the phone for hours, waiting tons of precious work time! This too can get very expensive, you will spend hours of time on the phone with no results with a multitude of people believing that you are finally being heard, and you are not. There will be no records or invoices or ways to find your account on line? You will speak to three of four people at a time over any complaint.
WASTE of time and buisness expenses!

All people from the company are hard to deal with. They tricked me into, when I wanted to cancelled they always have a reason to make me cannot cancel until I scream and paid big money. I hope I checked their reviews before I signed up. And I hope other people will carefully consider what happened with all their customers said. But at the end of all this, what I found is that THEY DO NOT CARE!

With yellow page for just one year, since its failure of providing promised" click rate" for our website, I decided to end the service. I requested to cancel all service when Aug 22en, to may account manager *, which is one week before new year service(September 1st).
They are still billing me for the service I requested to cancel. No matter how I tried to reach my account representative * or manager. No one help me to escalate my dispute. I emailed them two weeks ago, mentioning I will send this case to BBB, till this moment, no reply still.
They just DO NO CARE.

*Personal information redacted by admin

This is a criminal organization who STEALS your money. I have tried to cancel my account serval time each time I have assured they have cancelled it and then next month I get charged. They auto re newed me after I decided to quit there system which is ILLEGAL It's a never ending horror story. I got zero business from this ridiculously outdated company. Which is the icing on the cake. I truly cant say enough negative things about this disaster of a company. PLEASE take your money and flush it down the toilet before you give a cent to these morons.

They will remove your business review to favor the business upon some bogus reason. Stay away from them and do not spend your money on any of their products or services.

To all business owners:
Do not sign contracts with yellow pages. They trick you and they make it hard to get out of your contract.
Last year I signed a year contract. Last October I talked to an agent because they need it a payment because my credit card was expired. I told her nicely I would like to pay the rest of the year, so we are done and I am done with the contract. She never told me that to get away of the contract you have to called 4 months before your end of the contract. What I found crazy. So I sent emails, canceling the contract. They been calling me since January asking me to pay. Agents of the phone rude, saying to me you need to pay. I asked them please I canceled my contract. They pretended they don't have any records of my last phone calls. I have the emails with me. So they just told me today I am stuck with another year contract. Well Yellow pages I am so done with you and its not fair that your agents give the worse customer service.

I have the same complaint as everyone else. I got suckered into a one year verbal contract. They didn't charge my credit card as they wrote down the wrong details. Just sent me a bill after a year. I went to better business bureau and settled on $500. Told YP over the phone and email to stop the service as I didn't want it. Here we are in 2019 and they're sending me $1200 bills. I know it's them.

I have reported it to CBC marketplace
www.cbc.ca/marketplace/contact us

As well as Canadian anti fraud
www.antifraudecentre-centreantifraude.ca

How comes the government aren't stopping them?

There are pages and pages of complaints on Google all saying the same thing.

They are the worst kind of people to deal with or to talk to. Goooooooooooood i hate hem do your self's a favor keep your money in your pocket don't throw it in a garbage cann called YELLOWPAGES. This is coming from an over 12 years long good paying customer and they just did't care. This is a faceless bad company all you hear from them if you have a compliant yes sir i understand your frustrations and on and on and on for nothing. I just didn't work today because of them they got me so mad i couldn't stay t work i felt that they were making a fool out of me. You have to be a lawyer to be able to do business with this trash company. I really wanna write everything that happened but i couldn't because of the headache they made me.

When we purchased our company, we never accepted any previous advertising bills, yet here we are billed by YP.Not only did they bill us, but the advertising they billed for was outdated so bad, it listed Queen Charlottes Island as a place we service, it was renamed in 2010! After almost 2 months of back and forth to figure it out and were told it was done, we received a bill for over $600 2 months later. Sitting on hold for over an hour is unacceptable. Then to be told there is no manager available, what a joke! DO NOT USE THIS COMPANY

I wanted to share my nasty experience regarding having an unprofessional accountant who has charged me illegally and he hasn't been committed to his promises.
I am talking about "Mr. Andre Bultmann" the director of "Bultmann and Company".
http://bultco.com/
As per the email I received from Chartered Professional Accountants (CPA) in Alberta, Mr. Andre Bultmann's CPA license has been cancelled since Nov 2015. It means that ethically, professionally and morally he is not committed to none of his promises and he thinks he is allowed to treat his clients unethically and unprofessionally.
"By going to CPA Alberta, you only waste your time because I am not with CPA for many years", it is his response to my questions!
Please be aware and informed that he is not with CPA since Nov 2015 and it means Andre Bultmann is not responsible to any professional and ethical commitments and you may lose your time and money with him without any response from him.