Lisa W.

I tried to cancel my contract with Yellow Pages as I might be suspending my business for a period of time. I called todayJune 19ththe representative stated that my contract was automatically renewed on June 12th. I asked to speak with a manager as I believe this to be a completely unacceptable practice. The representative refused my request to speak with a manager, although I asked him numerous times, stating I can only speak to him and not with a manager about cancelling a contract. As it seems I am unable to cancel my upcoming years contract I have asked to have the following years contract cancelled. I apparently now have to wait 24-48 hours for a representative to call me back. If/when I need any advertising I will never deal with this company again.

This is an addition to my original post above. I called Yellow Pages again and spoke to a different representative. This represesentative checked my file and has now agreed to cancel my current contract based on information she found in my file. (I believe when I spoke with them last year I verbally told them I was not ok with an automatic renewal). She has stated that although it will be cancelled it will take a couple of billing cycles to happen but that I will be reimbursed the funds. I hope she is true to her word. I do have the phone conversation recorded so Yellow Pages will not be able to deny making this statement. Although, it seems there will be a resolution to my situation Yellow Pages will not receive any more of my advertising dollars.