Zoara

Awesome ring has been delivered in time for my proposal. Great! Just two weeks time, very fast. I love it!

I recently ordered an eternity ring through Zoara and I must say that I am beyond happy with my gorgeous ring!
The whole way through my ordering process the staff were extremely helpful, informative and very patient with all of the questions that I had.
I would highly recommend going through Zoara for their quality diamonds and exceptional customer service and I will definitely be ordering all of my future diamond jewellery though the Zoara team.
Thanks so much again to the staff that helped me through my ordering process, I am beyond happy with my ring.

Brooke,
Australia

Zoara website lists diamonds that are supposedly GIA certified. But when clicking the listing for more details, no image is shown and the GIA report is not available either. Clicking the live chat button brings up a box asking for email address and comments. No live chat agent available and no email response either. Thanks for the waste of time, I will shop for my 3 carat diamond at Blue Nile instead.

These guys have a huge mess going on in their billing department. They want to run all sort of strange verifications (including pictures of your credit card) in order to send you your already paid goods.
They take all the time in the world to reply and of course that takes time away from shipping. This end up ruining the anniversary gift I had for my wife...
Anyways, go to a jewlery store, much safer and quicker

I was skeptical at first buying a ring online, but was rest assured by the team at Zoara and chatting with the diamond experts via telephone and live chat that all were legitimate diamonds with GIA number and certificate available to check. The customer service was excellent, any doubts or questions I had were dealt with immediately by phone or email. And as per the product, I was blown away, it looked even better in person, the presentation, the ring, the diamond couldn't have asked for better. Would highly recommend Zoara.

After searching the internet for several months, I finally found the perfect setting for my very special diamond at Zoara. The customer service was the best. Prior to my purchase they answered many emails from me asking very detailed questions. Every time I called them, I was able to speak to a representative. They really worked with me and went above and beyond to make me happy! I received my ring super fast and the price was half of what everyone else quoted me! I am very happy with my purchase!

Zoara made us wait 6 weeks for a custom made wedding ring just to tell us it was out of stock. To late tofind another. So Zoara, never again!

I have more time visited this shop, I have not bored. I recommended for new buyers who want buy expensive things. It is a great support and good product quality. I had a very pleasant experience with Zoara.

I went to Zoara after coming to the sobering realization that a 1ct Gia certified diamond engagement ring was way beyond my budget at the many jewelry stores I went to in Southern California. However I was absolutely determined to get a beautiful GIA certified 1ct diamond for the price I was looking for, and Zoara made that possible! I was very skeptical at first because the prices were so far below what many jewelry stores had told me the cost would be (we're talking 7 to 12k range for a 1ct engagement ring). To make a long story short, by buying the diamond from Zoara (a nearly flawless vs1 I color), and buying the setting from a wholesale outlet, I was able to build an absolutely stunning (truly, stunningly beautiful) engagement ring for under $4,000. Zoara's customer service was amazing and their packaging of the diamond was extremely well done and came with a GIA certificate and appraisal, as well as a ring box with an led light that made for an amazing presentation when it came time for my proposal (which went perfectly!). So I cannot speak for the negative experiences that some customers may have had (and was quite surprised to see some of the negative reviews), but my experience was stellar and I paid thousands of dollars less than had I gone the conventional route through a jeweler. For me personally, you get a 10 out of 10! Thank you!

I've been searching online for a diamond ring for my dad for quite a while and found that Zoara's prices were very competitive and significantly lower than retail stores.

Delivery wise was not a problem as it was really fast given that it was international shipping.

The diamonds that are on offer are very high quality without the price tag but adequate research would still be required in order to know which diamond suits your budget and taste.

The only constructive criticism I would make is the adding the additional information regarding extra customs tax that was applicable to the purchase at the checkout.

I understand in the information tab there are general details about the additional cost but given that I purchase via a dedicated Australian website, I would have thought I am buying through an Australian seller which would mean I only need to pay for what was at the check out page. Because I was buying on a budget, I purchased a diamond and setting close to that but because of the customs tax, I was out by a few hundred dollars.

I have purchased another diamond from a US site before and they did include such advice at the check out stage.

However, this is just a view from an inexperienced diamond buyer so I can only base my review on my personal experience.

Overall it was still a very good diamond for a very good price and would recommend Zoara to other family and friends.

I have choosen a diamond and wanted a very simple setting for a necklace. As the design was not available I have sent pictures of the design I want to Zoara (I had this design done before) and they ensured me that they could do the necklace as I had requested.
Unfortunately I got very disappointed when I received my necklace. It was supposed to be in rose gold but the piece which attached the diamond to the chain was in yellow gold. The setting overall was too bulky and the design didn't match what I had requested at all.
I went to a local jeweler who confirmed that the craftmanship of the necklace was very poor. He also informed me that a completely new setting was required to produce the setting I had requested.
Zoara offered me to send the necklace back so they could try and fix it. However, as I had absolutely no trust in their craftmanship skills anymore (looking at what they produced the first time round) I didn't want to do that.
I did also not get any refund as the necklace was custom made.
I think that ZOARA produces nice jewelry if you order custom - items they have "in their program". However, if you order something actually custom-made you might get very disappointed.

A good ring at a good price, but it took six months to get and they never did actually nail the design...

This is a revision of my earlier review.

My fiancé and I searched online for a simple sturdy ring that would stand up to the abuse of retail shelving, unpacking, etc. We found a ring on Zoara's website that was close, but needed some modification to be what she wanted. I contacted the company to see if they could revise one of their own rings to our specifications. Sure! They said. This was before Christmas of 2015. After many delays, we finally received our ring in June. I asked for a CAD rendering to take the risk out of it. Sure! They said. Then they said it could be months - that their rendering company was "backed up". Really? The only adornment on this ring is already in one of their existing renderings. Most of what they needed to do was just change the band. They never did get that right. We wanted a heavy comfort, oval cross-section band - no flat surface anywhere on the band. I sent well-annotated illustrations of my own. They eventually delivered the ring with a band that has a flat top and flat inside, but at least had a round edge instead of the "pipe cut" they kept trying to foist upon us. If we wanted the pipe cut, we would have just ordered their stock ring - Jeesh. My fiancé finally said "that's close enough, I like it" - so I accepted it - but it wasn't an oval cross-section. At every step of the process, they refused to give me the oval section I wanted. Part of this, I'm sure, is due to the inability to sit across the desk from the designer/CAD drawer - but this was NOT a difficult concept to understand. I dealt with several different customer service reps - about the time I'd get exasperated by one, they'd assign a different one to me. They did promptly answer emails - I'll give them that, but our wedding date could not be set for half a year because we had no idea when we'd get the ring. We, too, heard the "takes two weeks to make, after we agree on design" promise/comment. They just don't mention how they drag their feet for months during the design collaboration. Once I gave up on getting exactly what we consistently asked for from the beginning - and approved the design as repeated offered - then, indeed, we had the ring two weeks later. We already owned the brown/chocolate diamond she wanted set in the ring and the ring was fabricated correctly to set our specified stone into. We had a local jeweler set the stone. I've attached a photo so you can see the simplicity of the ring. Sorry - the stone doesn't show itself off very well in this pic.

Steve
Order *******

Our engagement ring arrived to New Zealand in less than two weeks. It looks great!
The box is very cute as well - it has a led light that reflects on the diamond.
Their service was also very friendly and professional. We highly recommend this company to all.

My fiance and I ordered an engagement ring together through Zoara.
We were a bit scared, as ordering such pricy items online can feel like a leap of faith.
It turns out that we are SO glad we did, as everything went absolutely perfectly.
The ring is the one of my dreams, it is beautiful and the diamonds are very high quality, although we picked "average" specs.
The ring arrived too big but Zoara went out of their way to have it perfectly resized and delivered back to my house.
I warmly recommend doing business with them, they're amazing on all levels!

Ordered my ring and received it within 10 business days in Melbourne, Australia. The online chat, phone and email are really helpful. The ring itself is amazing, I love it! Anyone looking to buy a ring online, please get onto Zoara straight away. The price is much better than any store here. Please do your research before committing to a particular diamond as there are no "real" photos online. You'll be paying additional 15% +$85 admin fee on top of the total price as GST and customs fee. FedEx is abit slow however there were no issues.

The staff at Zoara were so nice and helpful.
For price, service, and communication, I can wholeheartedly recommend this website!

Buying a diamond can be challenging (quality trade offs, price, shopping process, etc.). I engaged both in store and online options. I found online to offer a wider selection of GIA certified diamonds at a much better value. Of the online options, I choose Zoara, as their Customer Service Representatives (CSR) were extremely knowledgeable and professional. Ben helped me through the selection process and directed me to some wonderful choices that fit within my budget. He did an excellent job consulting to understand what we desired in a stone and how it might match or setting. Ben shared pictures of the diamond to help us narrow our selection. After the purchase, other CSRs kept us appraised of the order fulfillment status and patiently helped us through the process. The diamond arrived, along with the appraisal and GIA Report, within the committed shipment window and we were very pleased with the quality of the stone. Please be advised that the order process will likely include; payment confirmation (through verification of small charges to your credit card), request for additional identifying information (name and address verification via a utility bill, etc.), and some ambiguity regarding the exact location and ship date of the order. Remember that diamonds are an "International Business" which can involve time zones differences, clearing customs, etc. meaning that the CSR may not be able to give you exact details once your order is placed. Bottom line, Zoara delivered to their promise and we are pleased with our purchase.

Ill keep this short and sweet. 100% reputable and professional business. The service is awesome and most importantly, the quality and value is phenomenal... I had two custom rings made and both turned out better than i imagined and my expectations were very high. Worked with Michelle and she is awesome. I both used them to purchase the stone and to make the setting. Great deal but most importantly Great Ring!

Thank you Michelle and Zoara! I will be referring you to anyone I meet looking to get engaged and married.

I was looking to buy my mother a present for mother's day and the Zoara team really came through for me. I was getting most of my help on chat, with several knowledgeable representatives. With their assistance I decided to go for a heart pendant with a diamond in the center. They know what they're doing when it comes to metal types and diamonds and can help you find a really good deal.

I would like to thank you for making this such an easy experience, The white gold ring with. 8 carat diamond looks amazing. I couldn't find anything in Australia that was even close to the price and quality.

Once again thank you.
Michael. N

I wasn't expecting something big for my 35th birthday but my hubby surprised me with a stunning pearl necklace. It goes beautifully with everything I wear and I get compliments all the time. My husband has been raving to everyone how the whole process was efficient and hassle free.

My husband and I were shopping for simple and elegant diamond earrings at a reasonable price. At first we went to local stores but the prices were absolutely ridiculous. We then searched for several places online and were incredibly lucky to find Zoara. Their prices are excellent and their customer service is extremely personal. Thank you Zoara!

Very happy with the price, quality, stone and service provided by Zoara. I would recommend them as a reputable diamond dealer.