On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tmart.com Reviews Summary
Tmart.com has a rating of 2.4 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 36th among Electronics sites.
We monitor reviews for authenticity
I have been buying from TMART for about 9 months now and I have to say I find them great, every thing I bought was as described. One item was broken on arrival I emailed customer service and reported it as broken on arrival, they refunded me the full amount without me even asking for a refund or asking me to return the product. Yes they send you emails of the latest deals and I look forward to receiving them, it is how they do their business, buy with confidence, Michael.
Great product and shipped fast would suggest anyone to this site Ive ordered three things so far and had no issues with shipping or product
This is just a Chinese flea market, much of the stuff is cheap but low quality, and delivery is tentative. I've ordered a couple of times from them and the result has been the same both times, the quality didn't match the description, it took weeks to receive my order, or I never got the item. I had a couple of items so poorly made, that I tossed them in the trash right after opening the box. When I contacted them, you get responses in broken english and they ultimately put the onus to prove that you never received your order on you. Their shipment tracking is some odd Asian company, it's either in Chinese or it makes no sense. I strongly advise not risking your money, if you do, fortunately the stuff is cheap. When you find out you're not going to get what you paid for, you haven't lost enough to lose sleep over, just write a review and warn others. That's the only consolation.
Tmart got my address wrong on an order, so the item was returned to them. Upon inquiring, I was told I had to either pay again for shipping, or I could get an 80% refund. I told them that this was completely unacceptable, but the logic fell on deaf ears. I will never use this site again as I don't care for extortionists.
Dear customer,
We are sorry to hear this news.
But would you please tell us the order number for check firstly?
And the shipping address on order was written by customers on our system.
May be you can check it in your account.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Have a nice day.
2 Orders for these head lights were placed on 10 & 12 of Jan. Today's is day 43 no product yet. Customer service says they are out of stock BUT I see them still advertised.
Now I read there is no charger with product for rechargeable batteries and AA's or AAA's don't fit. If this is true what is the solution.
Maybe getting my $ back and shopping elsewhere is the smart answer.
Dear customer,
Sorry for this inconvenience caused.
In order to solve this problem soon, would you please tell us the order number for check firstly?
We will help you verify it with our supplier and warehouse.
Please don't worry, we will provide the best solution to you.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Look forward to your reply.
Very good product with very good packaging the colour is very good and vivid excellent the shipping from usa is nice and fast will buy again
I have been shopping T-Mart and lately they have had some fantastic deals. When shopping from China Warehouse, I always pay the small fee for insurance. I also order from the New York Warehouse. Great service from both of them.
I have ordered all my solar powered, motion lights around my house for a fraction of the price. I also ordered the Zoom Flashlight that is so great, that I ordered for my Sister and daughter and they love them for walking their dogs.
The China Warehouse was out of stock for 2 items, so they promptly refunded my money so I could reorder something else. Their customer service was just super. The rep I was dealing with was named Belly, really nice person.
I recommend T-Mart shopping.
Fast Shipping, excellent CS team. I have purchase more than 20 order with tmart, their service is excellent, fast shipping and easy to contact with cs team (live chat available). Very recommended
The stuff is defective not working very cheap quality and if you give a one star review they will delete it so people can see and read only the 4 or 5 stars review? They are not honest stay away...
Dear customer,
It is our honour to help you.
And we can help you verify this problem if you could tell us the order number for check firstly.
In according to the policy, you will see a satisfied solution on our website.
And thanks for your review, all of the reviews from customers will be showed on our shop.
But they need more time for updated, thanks for your understanding.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Have a nice day.
Completely awful. They sell cheep crap that does not work at all or works for a week and breaks. If you want a gag gift or something that does not need to work longfor the fun of it. Just plan on one to two months to get it. For example, I bought an activity monitor for about $12. The broken English on both the watch and app was amusing. It seemed to take accurate blood pressure and monitored steps fairly well but the app was always glitchy. After about 10 days it would no longer take vitals and said to make sure have right to wear. Never worked right again.
Dear customer,
Thanks for your feedback here but sorry for this inconvenience caused.
For this issue of monitor, would you please send a video to our online support for check firstly?
We will verify it with our supplier and offer you a satisfied solution.
Thanks for your understanding and cooperation in advance.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Look forward to your reply.
I've received products in great condition and some not so great. For ex, i ordered wireless bluetooth earphones... worked good for one week, (left side went out). Then ordered laptop cord, but they sent the wrong item. Instead of returning cord and waiting 6 months. Lol... i fixed/modified it myself. Overall. 3star
Tmart has responded promptly to my complaints, but they never seem able to find record of my order.? I have submitted that info twice, and here again, in their response in Sitejabber, they are asking for it a third time. I think I have found the batteries locally. My complaint remains product does not meet the product as they describe it. It is an awesome looking product, have yet to be able to see if it works. Awaiting other parts.
Dear customer,
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
We are sorry to tell you that we do not find your order via your name Richard W.
And we had double checked it on our system, but your name here do not match any order.
It is kindly that you could tell us your full name or the email which you registed on our website.
So we can offer you a satisfied solution after verify.
Thanks for your understanding in advance.
Have a nice day.
Purchased a rechargeable headlight system. Looks well made. But they avoid telling you it does not come with batteries or a recharging adapter. There are no instructions in the box. I wrote and they got back to me promptly saying the batteries are available on their website. The battery holder is too big for AAA, AA. Still nothing about an adapter to charge. Took me 7 weeks and second part of order has still not arrived. You can return it, to China. Postage isnt worth it. Shop anywhere else, not here.
I purchase a item on day 13 of december i payd 10,85 for express delivery as in the tmart cart it says the product will take beetwen 2 to 7 days to arrive after 5 days i talk with csutomer support and they told me the product it have not been dispached, i talk again and in day 19 they told me ot was posted i talk with dhl and they told me the tracking code said the label was printed but the product was not posted, the product was finnaly posted o day 22 and arived on day 27... when i used for the first time the product just dont work... i bought a 38 pounds smart computer who stays on reboots, the boxs looks used i contact tmart and i send a video day 27 and until now i didnt get an answer after two weeks. *******ATPDFJ
Dear customer,
We had checked your order#171213ATPDFJ.
And we find that the items you order need 3-7 days for restock.
You will see this notice when you purchase it.
And it was shipped out within 7 days since you place the order.
About the problem of item, would you please send a video to our online support for check?
Because we do not receive your email and video before.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
Ordered an item, a week after the price went down, and they won't refund the difference. Customer service does not care, nor does the company. Shipping was not too bad but you do not know when to hit order, as the price keeps changing, and if you order at a wrong time, then you are out of luck because they would not refund you the difference. Clogs your email too with too many promotional emails.
Dear customer,
Thanks for your feedback here.
Sorry for all inconvenience caused by us.
But because of the marketing require, the price is floating.
It's normal that the price changing.
Hope you can understand.
And would you please tell us your email so we can help you unsubscribe it?
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
FAILED TO MEET PROMISE TO DELIVER IN 2 WEEKS. HAD TO CANCEL ORDER AFTER 3 MONTHS OF WAITING. MOST DISAPPOINTED. HAD TO ORDER FROM OTHERS.
Dear customer,
Please accept our apology for this inconvenience caused.
We find your order#171029NRF4BL was returned to us by your local post office for unknow reason.
And it is regret that the reship item is out of stock.
So we had help you cancelled it for refund.
Thanks for your understanding and support.
If you need more help, please contact with our online support in your free time:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
I ordered a product in October and was delivered in December. When the product arrived it was opened and box was extremely damaged. I had to tape it back together. In addition it was the wrong toy.
Dear customer,
Sorry for make you waitting so long and inconvenience caused.
But would you please tell us the order number for check firstly?
May be your order is international shipping, so it will take more days for delivery. Please understand.
About the damaged wrong item, i think it was broken in the transit.
Since we have a QC team to check items before they are ship out from our warehouse.
Would you please send a picture of damaged item to our online service for check?
Please don't worry, we will give you a best solution after verify.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
Tmart keeps sending me newsletters and I bought products from them from time to time. They have responsove customer service to back you up. Delivery was quick.
Ive used tmart for. A while for some items that normally I dont ind in other sites. They send it timely and the last time it took longer then the usual, the customer service told me to contact them for refund. Good customer service,
Excellent site with fantastic products with cheap prices. I recommend to everyone. Please do not hesitate to buy from it
I ordered and paid for 2 sets of six Fingerlings on October 24th ($171). On Nov 1st, I contacted them as there was no movement on the items. I was assured they would be delivered to me by November 11th. Contacted them again on the 12th, assured I would receive by the 20th. Contacted on 21st, advised there was a stock shortage but it should be resolved and sent out by 29th. Contacted on 29th and told they could provide different colours and they would be sent out. Today received an email saying they can only send out two at a time and not until after Christmas - mind you at this point they have had my money for 6 weeks. I have opened a case with Paypal to hopefully at least get my money back so I can find alternative gifts. Would never recommend. Deceptive and terrible customer service.
Dear customer,
We are sorry for inconvenience caused about the problem of storage.
Since it is the hot sale item, so the storage is tight for the factory.
But most of them are restock now.
So may i ask the order number for check in detail?
Please don't worry, we will give you the satisfied solution after verify.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
From the business
Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Sorry for this inconvenience caused by us.
For this issue, would you please tell us the order number for better checking?
Since it is an international shipping, it will cost more time for delivery, please understand.
And if you need it in urgency, we suggest that you can choose fast logistic mothod.
About the quality of items, we have a QC team to check them before they are ship out from warehouse.
We provide online support service to help you if there have quality problems.
And thanks for your feedback, we will improve our service for your better assistance.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Look forward to your reply.