Tmart.com
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How come one of Tmart Online Suppor Said she can not change the price when i ask for Lowest Price Guarantee Here is copy of conversation with her 04:01 Your Question is 150407JMGJJD + i have found lower price other web retailer 04:01 Please wait and one of our operators will be with you shortly. 04:02 You are now chatting with Chen Winnie - Retails 04:02 Chen Winnie: Here is the Tmart Customer Service Center. This is Winnie and it is my great honor to service you. 04:03 sang kim: thank you 04:04 sang kim: i just found lower price in dealsmachine.com 04:04 Chen Winnie: Do you mean that you want to cancel the order 04:05 sang kim: price match 04:06 Chen Winnie: We can not change the item price 04:08 sang kim: you can not match lower price from other store? 04:09 sang kim: lower price guarantee is not going to work here? 04:12 Chen Winnie: Yeah, we can not change it 04:16 sang kim: ok cancel my order please 04:19 Chen Winnie: Ok 04:19 Chen Winnie: I have canceled this order for you. The refund will be finished in 1-2 business days. Hope your kind patience 04:19 Chen Winnie: Is there any other things I can do for you? 04:19 Chen Winnie: I am sorry. If you don't have any other questions, I would like to leave this conversation to help other customers. Have a good day! Bye.
Asked by sang k. on 4/7/2015
5 Answers
robbed b.7/7/2015
Stay away from Tmart, as far as you can!... if you want to have nice days.
I ordered and paid a product 50 days ago. They did not even ship it. I contacted them many times, I spent a lot of time chatting with them, they always promise to mail the product in 1 - 2 days, but they do nothing. Yesterday I asked a refound. They refound me only 63% of the price I paid, instead of refounding 100% what I paid or instead of giving me some interest for using my money for 50 days. I was ordering items from them for years, I was pleased with them, but lately I am having serious problems constantly.
I ordered and paid a product 50 days ago. They did not even ship it. I contacted them many times, I spent a lot of time chatting with them, they always promise to mail the product in 1 - 2 days, but they do nothing. Yesterday I asked a refound. They refound me only 63% of the price I paid, instead of refounding 100% what I paid or instead of giving me some interest for using my money for 50 days. I was ordering items from them for years, I was pleased with them, but lately I am having serious problems constantly.
Colin T.4/8/2015
This shows a very unprofessional person that does not listen to their customers. The response you should have got "is would you like a discount on the product that you where referring too" customer service did not listen too at all. I would not buy again from this company if it was me in that situation.
sang k.4/8/2015
Thank you for respond on my question Bart D But did you read my post and understand what was my problem is?
I am not talking about Tmart lowest price policy But she(online support) did not even ask for ULR to check for qulified or not!
As you can see on post first answer i get from her is" Do you want to cancel your order?"
I am not talking about Tmart lowest price policy But she(online support) did not even ask for ULR to check for qulified or not!
As you can see on post first answer i get from her is" Do you want to cancel your order?"
Bart D.4/8/2015
Hy,
First see whether the conditions of Tmart are met. Tmart has specific conditions before he refund the price difference:
Please make sure that the lower-priced product meets the following requirements first:
* It isn't a promotional product.
* The website must be a Business-to-Customer website (the stores on any websites are not included. For example, a store on the website like Ebay website, Amazon website or some other ones will be excluded.) which provides free delivery service for it.
* It has the same model with our product.
* It has the similar quality with our product.
If it match these conditions, than I don't know either
First see whether the conditions of Tmart are met. Tmart has specific conditions before he refund the price difference:
Please make sure that the lower-priced product meets the following requirements first:
* It isn't a promotional product.
* The website must be a Business-to-Customer website (the stores on any websites are not included. For example, a store on the website like Ebay website, Amazon website or some other ones will be excluded.) which provides free delivery service for it.
* It has the same model with our product.
* It has the similar quality with our product.
If it match these conditions, than I don't know either
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