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Tmart has responded promptly to my complaints, but they never seem able to find record of my order.? I have submitted that info twice, and here again, in their response in Sitejabber, they are asking for it a third time. I think I have found the batteries locally. My complaint remains product does not meet the product as they describe it. It is an awesome looking product, have yet to be able to see if it works. Awaiting other parts.
Purchased a rechargeable headlight system. Looks well made. But they avoid telling you it does not come with batteries or a recharging adapter. There are no instructions in the box. I wrote and they got back to me promptly saying the batteries are available on their website. The battery holder is too big for AAA, AA. Still nothing about an adapter to charge. Took me 7 weeks and second part of order has still not arrived. You can return it, to China. Postage isnt worth it. Shop anywhere else, not here.
Dear customer,
We are so sorry for inconvenience caused.
And we would like to help you solve these problems as soon as possible.
But it is regret that we do not find your order via your name here.
Therefore, would you please tell us your order number or email for better checking?
We will help you verify it with our supplier and give you a best solution.
About the second packages, since it is an international shipping.
So it will takes more days for delivery, please understand.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your early reply.
Richard W.'s review of Tmart.com earned 5 Very Helpful votes
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Dear customer,
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
We are sorry to tell you that we do not find your order via your name Richard W.
And we had double checked it on our system, but your name here do not match any order.
It is kindly that you could tell us your full name or the email which you registed on our website.
So we can offer you a satisfied solution after verify.
Thanks for your understanding in advance.
Have a nice day.