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Tmart.com

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Ireland
1 review
139 helpful votes
Follow kate b.
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They are $#*! and a scam
November 3, 2013

They are $#*! and a scam. If you're lucky enough to actually get the item that you ordered, I can guarantee that it will be in the cheapest quality possible. Or it may not even work at all :) or you might be like me and end up waiting for the damn thing for 3 months and still wont get here. Dont waste your money on this. Safe to say i will never use this site again.

Date of experience: November 3, 2013
GB
1 review
4 helpful votes
Follow Siani D.
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I bought a few items last week from Tmart's website and then just came across this website about them! I'm a little concerned, though I just got straight through to their online chat thing instantly and they answered my question: How long will my order take to arrive? Answer: 3-4 weeks, please understand.

I guess that's expected from Hong Kong and the same as any of the eBay Hong Kong sellers! I will come back in 3-4 weeks time and let you know if I ever received my items... and if they were what I actually ordered!

Date of experience: April 9, 2013
New York
1 review
116 helpful votes
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Zero customer support when issues arise. No calls back and no email responses either. Very wary about whether or not our order will arrive. Perhaps the money they are saving on lack of customer service, allows tmart to give the consumer a better price on goods. Now we wait to see whether our order arrives...

Date of experience: January 15, 2014
California
1 review
130 helpful votes
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Please I beg of you DO NOT buy from TMart horrible customer service, atrocious shipping time, and you don't have anybody to talk to no live person to call... only allowed chatting or by email. I bought something minor no more than $11 and it takes 3 to 4 weeks to get my stuff. Oh yeah and they say on the website 2 day shipping false do not believe it..

Date of experience: September 5, 2013
Canada
1 review
1 helpful vote
Follow Maxey S.
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Recently I got my makeup sets from tmart.com, I waited 15 days it is too long for me, Nevertheless, when I first opened the makeup bag, I am quite impressed by the amount of brushes included in it, They are very soft and fluffy, especially the big fan face brush! I like them, thank you

Date of experience: March 24, 2014
Texas
3 reviews
13 helpful votes
Follow Akintunde A.
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Ripper Tmart.com
November 5, 2015

Tmart sent me a message after i posted my review regarding their disappointing services and i contacted them as i was ask to but up till now i still haven't gotten any response from them. The phone is not real and their email, no reply.
Don't fall for their tricks cos they are full of lies. Ove 4 months now still haven't gotten either my order nor my money.
What a big shame to Tmart.com

Date of experience: November 5, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

GB
1 review
135 helpful votes
Follow Hazel W.
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I ordered some memory sticks from TMart, the quoted delivery time was 3-15 business days. When I queried when I was likely to get my goods they then told me to be patient and it would be 30-45 days - completely unacceptable. I am now going through the Paypal dispute procedures. Unusually for me, I didn't read company reviews before ordering. I will never make that mistake again.

Date of experience: September 13, 2013
France
1 review
3 helpful votes
Follow Craig G.
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I considered for a long time before deciding to purchase a package on tmart, because before I saw some negative reviews about tmart, I was surprised that he was perfectly.
The bag is excellent value for money at only £8.75 and easily matches the quality of several bike bags I nearly bought locally at £15 or more! I'm considering some panniers next for carrying bigger things like my laptop bag etc. but for now this is a great, unobtrusive, storage device for my bike.

Date of experience: January 26, 2014
Canada
1 review
1 helpful vote
Follow Jocelyn A.
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I choose bought 12 pcs makeup brush set from their professional makeup brushes sets because it was so cheap.

Pros:
The website has a range of products which are difficult to find in India: like multiple shaped fake eyelashes, affordable brush sets, etc.
The Brushes are super soft and skin friendly

Cons:
The product was delivered to me 5-15 days after I selected the

Date of experience: March 7, 2014
Texas
2 reviews
2 helpful votes
Follow Denise M.
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I made wrong purchase and they only sent me 80% refund. 20% restocking fee is a little high. Although the item was shipped from outside of the country, it arrived within a reasonable time period, but keep the distance and time in mind.

Date of experience: December 30, 2013
Portugal
1 review
6 helpful votes
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Hello guys! So I have been reading all of the review on Tmart here and there were very very bad ones and very very good ones. I was torn. Still, I went ahead and ordered. Not a large sum tho. About 20 dollars. Here's when it gets tricky! Read these conversations please! The case is not done yet so I will most definetely keep you posted guys. This is not meant to trash Tmart! Just to help you guys out when you are trying to figure out which websites are legit or not. Thanks! See yah!

Date of experience: May 23, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you please tell us your order#? So that we can handle your problems for you.
Or you can also contact with our live chat staff and telling them the details of your problem?
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

GB
1 review
118 helpful votes
Follow Nocturne R.
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Items arrived 2 weeks late, arrived in working condition however one item was not as it appeared on the website and both items are made poorly not terrible but you can tell its cheap quality, I ordered from this site without checking reviews first time I have ever done this and happens to be a big mistake I will be keeping what I have brought as a reminder not to make this mistake again both items are hanging on my wall above my computer so I can always be remembered total lesson cost? £7.

Date of experience: August 27, 2013
GB
1 review
122 helpful votes
Follow Carole S.
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I ordered an inexpensive item over two months ago which I have still not received. After numerous e-mails the company apparently are unable to track the order? Wait another 30-45 days they say? The last e-mail we were advised to contact the post office to find out where the parcel was? Why? Not up to us. We have requested a refund and still nothing. This company is not legit. I am going to take this further & report them.

Date of experience: December 3, 2013
Germany
1 review
1 helpful vote
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Cheap & Nice Support
August 13, 2016

I'm ordering nearly everything at Tmart now. It ever takes 2-4 weeks till my orders get delivered but mostly just because the customs keep it at the boarder for such long time... The customer support reply very fast, the products are cheap but still good of quality.

Date of experience: August 13, 2016
Australia
1 review
6 helpful votes
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I have purchased a number of items from Tmart and find their online ordering system very easy to use. On most occasions my orders arrived within six weeks. My most recent order did not arrive as expected, but I received prompt and courteous support from customer service when I advised them that it had not been delivered to my address. The order was sent again and arrived with four weeks of the second despatch.

Date of experience: January 1, 2014
KR
1 review
59 helpful votes
Follow Youni W.
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I have orders from several China cheap sites. Often I can get cheap but useful items form them. Sometimes just no use items. Once I get a promotion item from them it's only $0.01 and wait for nearly 20 days. Once I get the item I think it worth waiting. Customer service is good. I hate that someone try to set aside my complaint and then reply after a long time.

The flashlight in Tmart is good; some are cheaper than other cheap sites. Delivery time worries me. Since the item are decent most of the time. I try to be patient.

Date of experience: November 3, 2012
Tmart T. Tmart.com Rep
over a year old

Dear Youni W,

I am glad to hear that you like our website and products.
Thanks for taking the time to write and share the experienced on our website, so that we can continue to improve our company and our customer service.
Your encouragement and advice will keep us moving forward all the time, and we will do our best to satisfy you in the future. If you have any questions, please feel free to contact us.

Best Wishes,
Sherry,
Tmart.com

New York
1 review
11 helpful votes
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I ordered two guitars. They never arrived. Didn't give me a tracking # and has so far done nothing to correct or help the situation. Hasn't even responded yet. I can't afford to not get the guitars. Only reason I ordered them was bc I knew I could at least make what I paid for them if not more after I do them up. Need money desperately right now bc my family is in a tough situation financially. $65 lost with horrendous customer service that is close to impossible to get in touch with? Absolutely unacceptable. And why the hell do they refuse to provide a phone number? And why only allow a sentence or two to explain the enormity of hell my situation has been driving all over the city to different postal offices to see if someone can help me, and no one can bc tmart didn't provide me with a stupid tracking number.

Date of experience: February 2, 2016
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

Arizona
1 review
241 helpful votes
Follow Jeff R.
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When my order came the watch inside was in an unsealed package and missing parts. No batteries, no insides (like the watch mechanism). Only had the band, back and plastic front panel.

No watch 'guts' itself what so ever!

Customer service was not help to come to a resolution. I recommend to stay away.

After many complaints to the company (TMart), and filing a dispute with PayPal I did finally receive a 'working' watch. I will never buy from them again.

Date of experience: January 27, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Jeff R.,
Sorry for the inconvenience caused by us!
For the issue, would you please send us a picture to show the problem?
We have sent you an email, please check it.
Or you can also contact with our onlive service to help you resolve this issue.
Here is link: http://www.tmart.com/support/live-chat.html
Have a nice day!

Canada
1 review
1 helpful vote
Follow Deirdre M.
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I would’ve never gotten a tablet if not for this website called Tmart.com which I recently discovered. I was a bit skeptical at first, because it was a Chinese supplier. I get my clothes and accessories from China sometimes, but the electronics I thought were a bit more risky. Anyway, I got it in the mail faster than expected from an overseas store and works just fine! I like this shopping. Tmart also offer free shipping.

Date of experience: April 4, 2014
New York
1 review
1 helpful vote
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Tmart offers lots of electronic gadgets with cheap price, and the best feature is that it everything ships free worldwide. But recently I bought a RC Helicopter for my kid as gift, but quality is not the best.

Date of experience: March 5, 2014

Overview

Tmart.com has a rating of 2.4 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.

service
171
value
161
shipping
167
returns
139
quality
159