I searched for best rental price on Priceline and Avis offered lowest price, everything was good. When we got to Tampa we realized we needed an extra five hours of rental time. I tried to change the length of the contract, and was told they could not change it, impossible! Then I said cancel it, I was told they couldn't, go com[plain to Priceline, not their problem. We had no choice to book the car through Avis, but they said, if we wanted to extend the rental, just call a day ahead and they would take carwe of it(?). We called a day ahead and were told it would cost us 5X the daily rate to keep the car an extra 5 hours! So we reluctantly had to end our trip early to return the car ON TIME. We even called Priceline for some assistance, with typically robotic responses and helpfullness.
We WILL NOT EVER rent from AVIS again, they're customer service is sub standard and their price gouging tactics are no doubt legal, but not something I will ever fall for. If my only option were AVIS, I would walk. My advice to anyone who price shops rental cars, make absolutely certain, double check, triple check, quadrupal check, your itinerary, don't use these discount websites or neither the website nor the rental agency will help you with a problem, just bite the bullet and pay full price because companies like AVIS are trying to bust discount websites.
Dear customer,
Sorry for this inconvenience caused by us.
For this issue, would you please tell us the order number for better checking?
Since it is an international shipping, it will cost more time for delivery, please understand.
And if you need it in urgency, we suggest that you can choose fast logistic mothod.
About the quality of items, we have a QC team to check them before they are ship out from warehouse.
We provide online support service to help you if there have quality problems.
And thanks for your feedback, we will improve our service for your better assistance.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Look forward to your reply.