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Tmart.com

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Canada
1 review
53 helpful votes
Follow Jason T.
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Want to be annoyed? Sign up for tmart emails so you can receive advertising with prices you can't possibly get. Why? A "limited number" available at a certain price or some sort of "coupon code" that has expired by the time you try to use it. When you click through to their site you can see the real price you have to pay.

Don't waste your time. The are other alternatives that don't pull these stunts.

Date of experience: March 21, 2015
Tmart T. Tmart.com Rep
over a year old

Hi Jason T.,
Sorry for the inconvenience!
Next time, when you got the coupon code, we hope you can use it as soon as possible.
Hope for your understanding!
Have a nice day!

Best wishes,
Tmart Service Team

South Africa
1 review
16 helpful votes
Follow jacqueline p.
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Great company!
November 22, 2013

Great company! As a first time purchaser on Tmart I easily located the desired item, quickly and smoothly navigated with the supporter and made my payment. Only the shipping annoyed me a little, 11 days to get it!

Date of experience: November 22, 2013
South Africa
1 review
5 helpful votes
Follow Jan F.
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I have never seen a company like this.
You place an order - then they refund it, because they do not want to do business with you with no reason.
When you confront them, they have all the excuses they can think off like:
They cannot send it, because the shipping fees are to high - Yet their website allow you to place the order and pay.- Also allow you to choose a shipping method.
Another excuse - The do not do business with South Africa, or you are declared as a risk customer.
The problem is, every time you place an order with them it cost you money in currency difference and bank chargers, when they just cancel your order. - Of course they won't refund that.
This was the worst customer experience we ever had.
Do yourself a favor - Stay away from these lot - HIGHLY RISKY!

Date of experience: July 9, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our live chat staff and telling them the details of your problem?
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

Massachusetts
1 review
10 helpful votes
Follow Homayoun C.
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I stayed away from Tmart for a year then i decided to give them another chance. I bought a remote control for my android tv box.it did not work i email customer service after about 5 emails back & forth, now they want a video to see why the remote control does not work. A video. Isn't that funny? They do not let you put a negative review on their site. Also they tell you item coming from USA but after placing the order they will ship it from China,

Date of experience: November 20, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

Netherlands
2 reviews
2 helpful votes
Follow Anadyta S.
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I received my product in great condition from tmart, it was wrapped up properly in bubble wrap in a large padded envelope along with my other purchases. I was really excited to see them because the design of the brushes. One thing to note is that the bag the brushes come in may smell like really rubbery somewhat like burnt tyre or something like that (you can only smell it when you're nose is quite close to it) and I don't intent to throw the bag away since its so pretty and stylish :)

Date of experience: January 11, 2014
New York
1 review
1 helpful vote
Follow Cherry F.
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I recently received a set of brushes from Tmart.com. Wrap packaging is relatively simple, but the product is not damaged, it is fortunate
Tmart.com is an online shop that offers both individuals and companies products of a competitive price. They feature a wide range of comprehensive service and ship worldwide. The fifteen makeup brushes are from high quality and nylon bristles. All brushes are for different parts of your face like your lips, eyes, eyebrows, cheeks, chin and forehead. The brush set is easy to carry and use.

Date of experience: February 18, 2014
North Carolina
1 review
1 helpful vote
Follow Lean N.
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OK, I was lucky enough to buy finally a lighter that has good looks from tmart, great price, functions perfectly and is very versatile all at the same time. I went back and ordered another one to ensure I had one for myself. These lighters are a work of art, one of the smartest looking lighters I have yet to come across. My friends all ask me where I found this lighter. Nothing bad to say about a unique lighter that I use everyday.

Date of experience: May 12, 2014
GB
1 review
124 helpful votes
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Terrible company, send you faulty items and when you contact them they don't respond, so now stuck with a faulty item. Also another order still hasn't arrived after 2 months. This company is based in China, customer service is shocking. Do not buy from this company

Date of experience: November 18, 2013
New York
1 review
9 helpful votes
Follow aimee s.
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I was weary about ordering from Tmart after reading all of the BAD reviews online, but after looking into it more decided to take a chance. I placed an order for 16$ worth of tattoo supplies, just nonsense crap that I could throw out if it was inferior. I made sure all the items were shipped from the U.S. warehouse, and they arrived in Canada in my mailbox 16 days after purchase date. I decided that from the quality of the items ( rated at par) and the average shipping time I would place a larger order. 100$ was the second order, I received all my items in good condition within 13 days from order being placed. Great prices, free shipping, quality products, you have my business. You just have to be smart about what you are buying, and where it is coming from. Thanks Tmart!

Date of experience: December 6, 2013
California
3 reviews
125 helpful votes
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What a joke, this Tmart employee keep posting positive reviews for his company like if we are too stupid to recognize it.!
The only stupid and scammer here is Tmart.com who is acting this way.
Tmart.com is risky. Your credit card is in jeopardy, don't accept to return your item if you do not receive a credit first. Bad quality and no customer service other then to feed you lies

Date of experience: December 12, 2013
Florida
1 review
133 helpful votes
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A total scam
October 7, 2013

A total scam. Ordered my items over 30 days ago. They wont provide tracking # or refund just because is shipping from Hong Kong. T mart is telling me I have to wait up to 45 days. They charge instantly but no where in the check out I was notified the items were shipping from HK.

Date of experience: October 7, 2013
Texas
1 review
118 helpful votes
Follow Rox K.
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Ridiculous Company do not buy from them! Shipping is very slow if you ever get your item! Most cases you wait for your item for month and when you get fed up with waiting and email them they blame it on your local post office or even better on your neighbors! You get a tracking no but you cant track the item!
I started they dropshipping I lost $100's and had to close down my ebay business cause all my customers were pretty annoyed for not getting their products and I had to refund most of my customers and of course I got bad reviews because of this dishonest Company!
Never do business with them!

Date of experience: December 18, 2013
GB
1 review
1 helpful vote
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Ordered 2.10 received 3.15 U. S postal service is awesome and so is 'Tmart" Yes you have to wait a month for shipping but mind you it's a free shipping service and out of their hands when shipped by multiple parties. This is my 4th order from tmart, and all of my item i have received in excellent working condition. Be patient, you will receive your goods.

Date of experience: May 18, 2014
Florida
1 review
137 helpful votes
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Doesn't confirm your order, but promptly takes your money... contacted a phone number I got from my credit card company... but was just an answering service... not even saying who they were... and the 3 ways they say you can contact them... you can't because they never gave me an order number... and the, perhaps, order number, my credit card company has they won't except as the order number... every avenue and effort to contact them is always blocked... SO NEEDLESS TO SAY... NOT A "BUSINESS" if that's what you want to call them, to make purchases with... unless your writing a book on scams and how to get money out of people without giving anything in return... peace my friends... and we must research people before we order... lesson learned...

Date of experience: October 11, 2013
New York
1 review
1 helpful vote
Follow Tidy W.
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What makeup products I received from Tmart before 2013 ended.
Ratings as a set:

Packaging: 3/5
Texture: 4/5
Scent: 4.5/5
Effectiveness: 3.5/5
Lasting power: 3.5/5
Availability: 4/5
Affordability: 5/5
Overall rating: 4/5

Date of experience: January 17, 2014
GB
1 review
124 helpful votes
Follow vivek n.
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HOPELESS
December 11, 2013

HOPELESS.
Two months after ordering some standard batteries (that were in stock) I eventually gave up and asked for a refund (now hoping I receive it). Each time I contacted Tmart they asked me to be patient and wait for shipment. Their shipping policy says it would take 3-15 days.

Not worth the savings if one has to waste so much time chasing them and waiting for the goods.

Date of experience: December 11, 2013
Washington
1 review
112 helpful votes
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After 40 days they send me speaker that does not support blue tooth and there title indicate blue tooth speaker and after all it doesn't even work as a regular speaker
Don't waste your money you gone wait long time to receive piece of crap

Date of experience: December 18, 2013
1 review
0 helpful votes
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Good site for low Prices!
March 23, 2015

When the dress arrived (it took about a week), I was very impressed. It can be worn by itself or you can easily play around and layer it up. I will have to continue to see what else Tmart has to offer in their store!

Date of experience: March 22, 2015
Pennsylvania
1 review
5 helpful votes
Follow Richard W.
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Inefficient record keeping
January 8, 2018
Updated review

Tmart has responded promptly to my complaints, but they never seem able to find record of my order.? I have submitted that info twice, and here again, in their response in Sitejabber, they are asking for it a third time. I think I have found the batteries locally. My complaint remains product does not meet the product as they describe it. It is an awesome looking product, have yet to be able to see if it works. Awaiting other parts.

Date of experience: January 8, 2018
Tmart T. Tmart.com Rep
over a year old

Dear customer,
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

We are sorry to tell you that we do not find your order via your name Richard W.

And we had double checked it on our system, but your name here do not match any order.

It is kindly that you could tell us your full name or the email which you registed on our website.

So we can offer you a satisfied solution after verify.

Thanks for your understanding in advance.

Have a nice day.


False and misleading ads
January 6, 2018
Previous review

Purchased a rechargeable headlight system. Looks well made. But they avoid telling you it does not come with batteries or a recharging adapter. There are no instructions in the box. I wrote and they got back to me promptly saying the batteries are available on their website. The battery holder is too big for AAA, AA. Still nothing about an adapter to charge. Took me 7 weeks and second part of order has still not arrived. You can return it, to China. Postage isnt worth it. Shop anywhere else, not here.

Date of experience: January 6, 2018
GB
1 review
4 helpful votes
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The electrical item I purchased is shocking in terms of quality. It burnt within 3 weeks, nearly burning my house down. The would not offer refund for the all of them saying only one was faulty- that was the only one I used, I do not dare to use the others. They are all poorly made in China and are of poor quality. The customer service is only by the "Live Chat" with very poor English. You do not know whether they actually understand the problem. The 90 days money guarantee and 180 days product warranty are just a joke. Avoid this company.

Date of experience: July 3, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our live chat staff and telling them the details of your problem?
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

Overview

Tmart.com has a rating of 2.4 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.

service
171
value
161
shipping
167
returns
139
quality
159