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Tmart.com

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Canada
1 review
1 helpful vote
Follow Doree N.
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Last week, i receive tmart Sweet Color Nail Polish(Arriving in Canada after five days)
The packaging is really nice. The lid/handle has a golden shimmering color which makes it look like an expensive and classy bottle. Aside from the shimmering colors of the nail polishes, I also got attracted to the packaging itself. Very pretty.

Date of experience: May 16, 2014
Germany
1 review
1 helpful vote
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I think this product is excellent. I am just starting out tattooing, but learned a lot from a friend over the years of him doing ink on me, so I know what I am doing. I love this product and would recommend it to anyone.The item is great all my tat machines were ten wrap coils which works for shade or line and great for magnum! Shipping was fast and on time. The best i have had from Tmart! Thanks a lot.

Date of experience: May 15, 2014
Alabama
1 review
6 helpful votes
Follow R K.
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In my 1st review of Tmart.com, I complained about the customer service and (more importantly to me) the fact that the blue tooth ear piece I had ordered was used and not working. One would think that after 3 "chat" sessions, they would understand that I wanted a new ear piece that worked. Nope. A replacement was sent and it too was out of an open box and it doesn't work either. I'm out my dough, but it is not worth the hassle of dealing with this company again. Caveat emptor...

Date of experience: April 6, 2015
Tmart T. Tmart.com Rep
over a year old

Hi RK,
When we made the return lable for you, it shows:"error: address is too ambiguous".
We have sent you an email to check your shipping address before.
Would you please contact with our online service again and tell us your correct shipping address?
Thanks in advance!
If you have any problem, you can also contact our online service:
http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team

GB
1 review
1 helpful vote
Follow Barret S.
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Recently I got a very good item from tmart, it is cool.
That was my very first time purchasing electronic products in Internet with them,
Besides very good prices and huge offer variety, they have a perfect customer service,
Good site.

Date of experience: March 19, 2014
Connecticut
1 review
2 helpful votes
Follow FP B.
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First understand if you want fast shipping purchase from U.S. warehouse. Sometimes the same item is listed multiple times. If you do not order from a local warehouse you will be in for a long wait. Second if you buy no name electronics anywhere your taking a big gamble because it will probably won't have a warranty. Third paying more in shipping then the product is Amazon. So if your looking to stock up on some low cost items and pay for the product and not the shipping your in for a treat.

Date of experience: February 2, 2014
Canada
1 review
1 helpful vote
Follow Cherry S.
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I bought some items from Tmart before. Item were with good quality. A few days ago, I got my item was a little confused about how to make the product work on computers, but your team really help me a lot. I would like to say that the supporter's service is so nice, It seems to me to save a lot of time.

Date of experience: March 10, 2014
Indiana
1 review
5 helpful votes
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The shipping is a little slow
August 21, 2014

The shipping is a little slow. It takes about 20 days for my order to arrive at my country. But Tmart has great value and great service. Have ordered many items from them and the time that I have had faulty items they fixed it promptly. Thanks all..

Date of experience: August 21, 2014
Netherlands
2 reviews
126 helpful votes
Follow Arie N.
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Ordered something, no order confirmation, but there was certainly money taken off of my credit card. While it was only 3 euro, it's still quite low to steal money. Steal 3 euro of any seller, and certainly you will get bigger bucks at the end. Do not use!

Date of experience: June 1, 2014
New Hampshire
1 review
117 helpful votes
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T-mart was able to promptly bill my credit card (12/27/13), and was told 1/21/14 that since item was being shipped from Hong Kong, it would be at least 3-6 more weeks to receive. AND since they'd already "processed" the order, it could not be cancelled. Completely unacceptable "policy"!

Date of experience: January 21, 2014
Japan
1 review
17 helpful votes
Follow Tracy L.
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I have placed a couple of orders with Tmart and I cannot fault them in any way. They have a huge inventory, The delivery is quick and efficient, items wrapped well, Outstanding customer service and a very fair return policy.The prices are great too. I will continue to order from Tmart.

Date of experience: December 2, 2013
Japan
1 review
4 helpful votes
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Shopping made easy!
August 22, 2014

Shopping made easy! Great deals!
Their sunglasses are great, functional sunglasses plus they are polarized. My only complaint is about the design. They have two separate pieces of plastic that form the frame and it leaves a line across the front. At close distances, it is visible but doesn't stop me from wearing and loving these sunglasses.

Date of experience: August 22, 2014
Illinois
2 reviews
4 helpful votes
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If there are any good reviews, it's from TMart.com's own people. We returned our item and tracked it to them and we still don't have our refund several weeks later. When you contact them, they ask a dumb unrelated question over & over. I don't think anyone there speaks English. They don't 5-Stars, they get 5-thumbs down.

Date of experience: May 15, 2017
Tmart T. Tmart.com Rep
over a year old

Dear customer,
Firstly, please accept our apology for this case.

In order to help you solve this problem in quickly, would you please tell us the order number and send a video to show this problem?

We will send it to our supplier for better checking and give you a more better solution after verify, thanks for your cooperation.

In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Look forward to your reply.

RU
1 review
0 helpful votes
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Shipping
June 2, 2017

Fast and convenient shipping. Several delivery options, if you want faster make. Excellent service and products. Not expensive, but needed in Russia simply does not. Respond quickly, the goods correspond to the declared cost and performance

Date of experience: June 1, 2017
GB
1 review
1 helpful vote
Follow Beryl B.
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I finally got my watch the day before yesterday, I waited 15 days it is too long for me
Pro's

Good quality and looks like its durable.
Loved the design.
Dual time display, easy to use.
Alarm is quiet loud and working flawlessly.

Con's

Time adjusting is quiet difficult, requires the use of both bard and other switches.
Back light is quiet bad and it enables you to view only analog time.

Date of experience: January 21, 2014
Canada
1 review
5 helpful votes
Follow Hayyily J.
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The prices are pretty good, it used to be great until recently. The products do come in 1 weeks to the U.S.A. I assume delivery varies greatly depending where you are. The shipping is free! I like buying cheap items on Tmart for myself.

Date of experience: August 21, 2014
Illinois
1 review
4 helpful votes
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I placed an order in the early part of January and only got half of the order and still waiting for the other half as of today which is 3 months later, the parts that did come was defected. I have been going back n forth with the online support asking for a refund, but all they are offering are points to use on a new order.

Date of experience: March 17, 2017
Tmart T. Tmart.com Rep
over a year old

Dear customer,
Sorry for the parcel delay and the problem you met.

But would you please tell us the order number or transaction ID for check firstly?

We would like to make a reship or refund to you after verify it.

Please don't worry, we will give you a satisfied solution once confirmed.

In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.

Texas
1 review
0 helpful votes
Follow vilma C.
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I just placed an order and hope this does not gets to be a bad experience as I have been reading Tmart reviews (after I placed my order) from other customers that do not sound too happy. Prices look good and the merchandise is decent. If I get to receive my product as I should, I plan to purchase more stuff from Tmart... Hope their services comes true, it would be a waste of business if they don't...

Date of experience: February 20, 2016
Tmart T. Tmart.com Rep
over a year old

Dear Customer
Thank you so much for your encouragement and support.
This can become a motive force to keep us going!

Kansas
1 review
0 helpful votes
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Headlamp failure
January 19, 2017

Received a four function headlamp. After about 10 minutes, the center(main) LED lamp failed. Contacted tmart and they offered to credit me with $5.00 that I could use to buy something else. I asked them to replace it and they agreed to replace the headlamp. They will do their best to make you get value for your purchase if you have problems.

Date of experience: January 18, 2017
GB
1 review
4 helpful votes
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They can take a while for delivery (roughly 3-4 weeks) But there products are incredible they have a great range of things available and there is something for everybody. I myself have just got an eye-shadow palette from there website and it is lovely and there was no damage to the palette either. Great service I can not wait to buy more things

Date of experience: December 6, 2014
GB
1 review
165 helpful votes
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I placed an order on this site 2 months ago. They say that they shipped my items but i still didn't receive them. They don't care about the customer once they got their money obviously because when i asked for a refund they kept stalling me. They have a 45-days refund policy but they refuse to comply and give my money back. I strongly recommend to stay away from this company.

Date of experience: August 12, 2011

Overview

Tmart.com has a rating of 2.4 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.

service
171
value
161
shipping
167
returns
139
quality
159