I placed an order in the early part of January and only got half of the order and still waiting for the other half as of today which is 3 months later, the parts that did come was defected. I have been going back n forth with the online support asking for a refund, but all they are offering are points to use on a new order.
Dear customer,
Sorry for the parcel delay and the problem you met.
But would you please tell us the order number or transaction ID for check firstly?
We would like to make a reship or refund to you after verify it.
Please don't worry, we will give you a satisfied solution once confirmed.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.