Tmart.comReviews 1,075

Absolutely worse experience with this website. First of all, they are bad at communicating. The quality of products they sell are inferior and, if you have any issues, rest be assured you won't get your money back. Also, thier reviews in their website is clearly misleading. I gave them 1 star review and it do not even show up on the page. They are huge frauds that needs to be investigated. I bought this guitar that was advertised as "professional". However, the item I recieved was not even meant for playing. The strings were made of plastics, and the guitar couldn't be tuned. After couple of weeks of sending emails, they finally respond to admit that it was thier mistake but are willing to refund 70% only if I am willing to close the dispute from paypal against them. WORST! Please use ebay or amazon instead of this company. It is not worth it. I learned my lesson.

Ordered some Christmas lights through this site and the price was great. Then after questioning them about where the order was because it should've been shipped out the next day they responded with that they are out of stock. Looking back on their website they have the same item listed three different ways all in stock with different prices. I pointed out that lucky for them they do have it in stock so they can ship it out. Then they contacted me and said the price has changed and how many I would like to order?! Keep in mind they have already charged my card for the original order. I would like to charge them interest on my money that they have while they are delaying my order which will probably never come. I am now contacting my credit card company to reverse the charges. Do yourself a favor, and buy your goods from some other reputable dealer.

I am disgusted with tmart. They sent my order late, and then it is FEDEX SMARTPOST, which switches it to USPS on the last day instead of delivering it to me on the last day in this area. It's in local post office likely sometime tonight. But closed on MLK day, Monday. I don't like Fedex anyway, they are terrible when going there to ship something, they have delivered packages for me to someone 1.5 miles away. And to my neighbor next door! They SUCK. Now, I'm done with TMART, Unsubscribed to all emails. I ordered this 1/9/19, not due until 1/22/19, and coming from a warehouse in USA. But on east coast. Sending by ground across USA.

Purchased a headlamp with batteries and several different chargers. Ordered another because it was so cool and received a headlamp in a bubble wrapped bag with no batteries/accesories/intructions? Questioned Tmart and sure enough description has been changed to says no batteries but pictures of the product shows batteries? My opinion, Tmart sells returns as new. The manufacturer originally provided those items. Why would I research and item I already purcased? Who wouldnt expect to get the same items as previously received?

My garden lights and LED desk lamp did not last 6 months. When I tried to get a refund they said there was no refund. It was my problem. Chat and telephone number did not work. Sent an email to them.

Here is their response:... sorry, we only have 180 days warranty, these orders are over warranty now, we cannot further check and process it now, please understand. We fave related policy on our site, you can view first. Thanks for your time.

They are a Shady business, they advertise items from china that don't fit when replacing parts like Norelco shaver blades, they wont refund your money, and they wont respond to your querys. They don't have a phone number contact and the live chat is always down.

DO NOT BUY ANYTHING FROM THEM! The worst customer service ever. I ordered online for a TENOR saxophone case. I put that exact wording into their search so I would receive a case for a large saxophone not the smaller ALTO saxophone case that they had listed as well. The case I selected was the only one that came up for a Tenor Saxophone so I ordered. The shipping was on time but the item was the wrong size. So I emailed them back for the correct item. I was informed that I made the mistake and that I would have to pay the return shipping. The problem is that I did the search and they listed it as a case to fit the tenor saxophone. So I felt like I should not have to be hit with the return fee and I emailed them back. Well five emails later the nasty customer service agent "APHRODITE" sent this:
"Our size is correct. And our warehouse just this size case, Dimensions (25.59 × 9.45 × 5.12)" / (65 × 24 × 13)cm (L x W x H). According to your picture, it can not fit your saxophone. So it is that you placed an wrong items. Like this condition. We will not be responsible for return shipping fee. Hoping you can understand. You can also measure this Dimensions by yourself."
The snarky remarks are all in every email response you get. Basically its your fault if you shop here. This will be the first and last time I get anything from here. And I will make sure to post this to Facebook and tell everyone I know. I shop online almost daily and I have never had issues like I had with this place. NEVER AGAIN!

I have ordered a number of items from Tmart, and even though the items are cheap, it was usually a good deal. However, one item I received was missing the battery cover.
I immediately filed claim.

TMark kept asking for stupid stuff, like pictures. So I thought I had submitted them and waited for a reply, but eventually they closed the claim, so I started it again, and did send photos, and everything that I could and again they waited time and closed the claim. I opened the claim a third time and jumped through their hoops again. They kept delaying, and I kept after them, until eventually they offered me their tmart credits (which only a few can be used at a time on each order). I turned them down. I wanted the battery cover part or a replacement. Then they told me that it was out of warranty.

Warning! Stay away from this company. Selling it's products to the western world, but is based in Hong kong and does not follow western business etiquette. When you receive anything that is not working they will hassle you for pointless information for multiple days (emails back and forth) and insult you with statements like "you must not have put it together correctly", and at the end, they agree to take the product back, but ask YOU to pay for the return shipping of THEIR FAULTY CRAP!

The shopping experience is generally good. Browsing the website and finding desired products is pretty quick and easy. I have generally had not problems finding and purchasing a products. The free shipping is also a plus for Tmart. However, is you receive defective or broken products, you will be stuck with them. You will not be able to return them for a refund or replacement. Tmart promised me an email with return label for returning defective products, but the email never came. So you are purchasing at the risk of giving up your money for a useless product.