Theresa T.

DO NOT BUY ANYTHING FROM THEM! The worst customer service ever. I ordered online for a TENOR saxophone case. I put that exact wording into their search so I would receive a case for a large saxophone not the smaller ALTO saxophone case that they had listed as well. The case I selected was the only one that came up for a Tenor Saxophone so I ordered. The shipping was on time but the item was the wrong size. So I emailed them back for the correct item. I was informed that I made the mistake and that I would have to pay the return shipping. The problem is that I did the search and they listed it as a case to fit the tenor saxophone. So I felt like I should not have to be hit with the return fee and I emailed them back. Well five emails later the nasty customer service agent "APHRODITE" sent this:
"Our size is correct. And our warehouse just this size case, Dimensions (25.59 × 9.45 × 5.12)" / (65 × 24 × 13)cm (L x W x H). According to your picture, it can not fit your saxophone. So it is that you placed an wrong items. Like this condition. We will not be responsible for return shipping fee. Hoping you can understand. You can also measure this Dimensions by yourself."
The snarky remarks are all in every email response you get. Basically its your fault if you shop here. This will be the first and last time I get anything from here. And I will make sure to post this to Facebook and tell everyone I know. I shop online almost daily and I have never had issues like I had with this place. NEVER AGAIN!