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The shopping experience is generally good. Browsing the website and finding desired products is pretty quick and easy. I have generally had not problems finding and purchasing a products. The free shipping is also a plus for Tmart. However, is you receive defective or broken products, you will be stuck with them. You will not be able to return them for a refund or replacement. Tmart promised me an email with return label for returning defective products, but the email never came. So you are purchasing at the risk of giving up your money for a useless product.
Kevin E.'s review of Tmart.com earned a Very Helpful vote
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Dear customer,
Sorry for inconvenience caused.
For this issue, would you please tell us the order number for check?
And it is kindly that you can check the label in your spam, may be you can find it there.
Or we will send it again.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Have a nice day.