WayfairReviews 2,097

Could not be more disappointed with the lack of attention that was given to my recent complaint about the unusually long delivery time. The product arrived more than a week after the estimated delivery date. When I called customer service and spoke to the supervisor he said he would personally follow up with me to update me on the delivery status. Not only did I not get a follow up, my multiple attempts to follow up with HIM have been completely ignored for 3 days.

I also attempted reaching out to some C level contacts in their customer experience department, however those attempts have not been returned either.

This company needs to figure it out. I would never buy another product from them after my experiences

Wayfair shows and calls it a platform bed on their website. It states there will be no box spring in order. Ok, but it also shows a matteress on the platform. Wow!, to my surprise when it did arrive, NO matteress. I called about this and got the generic, I'm sorry, but it was stated no matteress in another section of their order info. I never saw this and now have to purchase a matteress or continue to sleep on the floor. They should have shown just the platform and called it that instead of a platform bed, showing the matteress on the platform. Pretty deceptive advertising if you ask me. Oh, the new matteress i need to buy us going to cost $400. So, to make up for their deception, i was sent a 10% off coupon for a future purchase. To make up the $400 I'd have to buy $4,000 of stuff. I'll never use them again and hope to tell. Others to do the same. Seems they get alot. More negative reviews than positive. I can see why after thus 1 and only experience with them.

Ordered item 21/5. Delivery date 24/5. Oops that slips to 28/5.28/5 comes and goes, no delivery! Contact delivery firm - no record of item! Contact Wayfair - discover item was not collected from warehouse. Will they send item by priority delivery to correct their mistakes? No, not in their service standards! Now 31/5 - numerous polite emails from Wayfair but no resolution offered - no idea when or if I will get my order! Quick to take payment but no clue as to customer service. Not Wayfair - rather waybad'! Avoid!

1. I was searching for Koala sewing machine cabinets. Wayfair popped up in the first 5 google results. Wayfair Lies. Wayfair is not a certified Koala dealer, and you have to be a certified dealer to carry their products. If Wayfair is indeed a certified Koala dealer, there is no way of finding out on the site. Wayfair does sell what they claim as sewing furniture, but it is the cheap knockdown flat pack crap and a lot of it is just a glorified table with a fancy name suggesting is has specific powers. 2. Wayfair demands a "valid" email address to leave site feedback yet rejects valid working email addresses right and left. I got every person (8) in the house to try their email, every email address typed in was declared "invalid". The site can't accept valid emails, and they lie about what they sell.

Like many here I advise you RUN AWAY from Wayfair. They were good in the past, but I guess since they became popular they run a SCAM operation now. You order, you get confirmation, you get shipping info and estimated delivery date. Your item never arrives, instead it "disappears" in transit. They offer refund, you say "but I wanted the item", they say "oh well you can reorder it but now it is twice the price and we simply cannot honor our original price".

Good things about 70 percent of interactions are helpful. There are a few people who are really difficult and I've had to threaten the BBB. Even though I'm buying a lower price point item I want it to be safe. I have several times really had to advocate for myself a great deal. Hopefully the are not outsourced like Cuddledown support on phone. I'm careful what I buy I only buy brands I know are ok. If they choose to use overseas phone outsourcing in the Philippines or anywhere outside rhe USA im gone.
Laura

SO NOT HAPPY WITH WAYFAIR!

I ordered a bathroom vanity and was promised delivery on a specific date and time... confirmed by emails & text messages. When i called the day it was to be delivered I was told thay they LOST it?!?! Not even a courtesy call! Here's just a portion on my communication with their case worker:

"Hello Sesha. It is very unfortunate that our order was not delivered today as promised especially since delivery was confirmed by phone yesterday and I received a confirmation email this morning as well. Based on that information the contractor was at my house today to complete the installation. Since i was informed that the item is lost I had to tell the contractor to leave. We will have to pay him an additional amount to come back to install.
We will also incur additional costs based on the delay. An appointment for our house appraisal was scheduled for this Friday in order to meet our refinancing deadline of April 17th. The appraisal cannot be done until the plumbing for the sink/vanity is completed. We had to cancel Friday's appointment. We were also informed that we will incur a quarter point to extend the deadline.

Based on the above information the delay will cost us an additional amount approximating as much as the vanity cost - if not more. We could have bought a higher end item locally for what it will cost us in the end. We are very disappointed with Wayfair.

Also, where is the vanity that was confirmed on the truck to be delivered today? According to online tracking, it is still scheduled for delivery.

Please advise what your company will be doing to rectify this problem."

UPDATE: Wayfair still has no idea where my original order is & offered only 25% off the price of the vanity - which will not cover additional incurred costs. They also have not yet guaranteed a delivery date for the delivery of the reorder!

WORST ONLINE BUYING EXPERIENCE OF MY LIFE. Bought a bed... it's PAID for, they tell me it will be here April 1 between 9am-1pm. I arrange my WORK schedule to be home for delivery. They call at 11am-and tell me they won't be delivering today because they don't have the bed to deliver at the warehouse. I am then assigned a case manager who contacts me Thursday saying they can't find it. So he orders me another bed that will arrive at the warehouse here in Jacksonville FL on April 22, and they will call me to schedule ANOTHER delivery that I will need to arrange my WORK schedule for AGAIN and they can't guarantee free assembly, will will credit me $75. Big deal! I finally told them to keep it, and refund my money. Not worth my time or aggravation. I will NEVER purchase anything from Wayfair. Ever.

AVOID THESE LYING, PRICE CHANGING DIS-HONORABLE PEOPLE!
I have been doing business with major companies for near 30 years, including AVOID Wayfair -
I place 4 furniture items in my cart - a few days later attempted to purchase, and they changed the price.
Called, spoke through rep and supervisor - Their statement "Oh, we are an E-Commerce business, and prices change."
HOG-WASH! In 20 years that has never been true -
OK, change your prices - be dis-honorable - My companies, relatives, employees, nor anyone I know will NEVER do business with WAYFAIR again.
You lose your business 1 customer at a time...

So I ordered a bed from wayfair that was put on back order AFTER I paid for it and shipping date went from 2 weeks to 3 months! I would not have ordered that particular bed had I known upfront. There was another bed I tried to order first and it wouldn't let me order it because it was out of stock and I was cool with that. So now I'm sleeping on a f###### mattress on the floor until my bed arrives! I can't with this company, first and LAST order!

I have bought numerous items for wayfair.ca here in canada.

Its hit or miss. Bought a headboard... was quick and beautiful. 2nd bed they sent wrong bed frame now mind you they did fully refund.

Some items take forever to receive and items are pricey... amazon.ca may have cheaper as discovered.

I will say their customer service is 100% excellent... they are flexible open till 12am. Best customer service I have ever experienced. So for that 4 stars.

I could make this a very long detailed review but I won't. Tried buying a simple electric blanket as pictured on their website. 1st one had the wrong controllers and you couldn't see the display. Called and sent photo's so they could talk to the warehouse. 2nd blanket came and again was wrong. I was told they were sending the wrong part number. They opened up a report and assigned a case manager. They ordered the 3rd blanket and again it was wrong. So I had 3 wrong blankets all the same. We are not in the 7th week of this and winter is almost over. Finally got an email from the case manager after being assigned 3 weeks ago. I had asked for a phone call but I guess email is easier.

I had to initiate every phone call and in the 7 weeks never received any communication starting with them to fix the problem. What a waste of my time. I received 50% discount and keeping 2 blankets but still not happy. I have 2 blankets of which you cannot read the display. Very poor follow up and communication. No one took control of the problem to solve it. I will never shop there again.