Steve F.

I could make this a very long detailed review but I won't. Tried buying a simple electric blanket as pictured on their website. 1st one had the wrong controllers and you couldn't see the display. Called and sent photo's so they could talk to the warehouse. 2nd blanket came and again was wrong. I was told they were sending the wrong part number. They opened up a report and assigned a case manager. They ordered the 3rd blanket and again it was wrong. So I had 3 wrong blankets all the same. We are not in the 7th week of this and winter is almost over. Finally got an email from the case manager after being assigned 3 weeks ago. I had asked for a phone call but I guess email is easier.

I had to initiate every phone call and in the 7 weeks never received any communication starting with them to fix the problem. What a waste of my time. I received 50% discount and keeping 2 blankets but still not happy. I have 2 blankets of which you cannot read the display. Very poor follow up and communication. No one took control of the problem to solve it. I will never shop there again.