Wayfair Questions & Answers

Allison, Yes, the box that the floor lamp came in did have a picture of the lamp on it. I would ask when you order. I hope this helps. James.

No, they will take returns, but you pay fees. As for poor quality, I guess we just swallow it.

From my experience, this is company is to be avoided. Sounds like your life will be hectic enough for awhile so you don't need additional stress. Buy elsewhere is my advice.

Need to call Customer Service ( a/k/a Customer Disservice) about any issue. Expect to be disappointed, but they may honor it. Best to avoid Wayfair in the future.

Suggest calling Customer Service aka Customer disservice. A word of advice: buy elsewhere; anywhere else. This Co. Just does not care.

I wouldn't order anything big from Wayfair. I had to order the same product 3 times, and each time, the product was damaged. Wayfair rhymes with nightmare for a reason.

Call customer service (aka customer disservice). This company should be avoided. Deal with a reputable Co like Amazon or its partners, They care.

Stay away. They do not follow up to make things right concerning your order.

Obviously their mission to become popular has worked. They don't need to be a good company anymore. They will take the money and run. When the time is right, they will close up shop and reopen with a new name. It is hard to find a business with integrity anymore.

Exact same thing happened to me as many others, the price online said. 51 per sq ft, and it said this for at least four days on both the list screen and the screen where you would place your order. When I clicked on it today to put in my order (where the list screen still said. 51/sq ft and regular price that was "discounted" was. 95, suddenly it started coming up in the cart as $5.88/sq ft. When I called to ask about it, Sadie verified she could see it being offered for. 51, but she "had to honor the price in cart." What are you honoring exactly? To use the term "honor" means you are honoring the price you have listed. Thanks for honoring that I could pay 5.37 more, I appreciate it, but no thanks. When you see you are advertising a price, you should "honor" it. She said sorry, that wouldn't help them make a profit, really she said this. I will not be doing business with Wayfair again and would advise everyone to double and triple check before you order, they may jack up the price on you at the very last second then try to convince you they are doing you a favor by charging you over 500% more.