Suggest calling Customer Service aka Customer disservice. A word of advice: buy elsewhere; anywhere else. This Co. Just does not care.

Yes someone needs to be there for delivery. You can set up a time frame for the delivery. They did a great job of notifying me by email and by phone when my item arrived. There were no problems at all. I will order again from this company

Yes, I recommend someone be there to let them deliver the items in your home if that is what you paid for or what was offered. Some items dont qualify for free entryway delivery unless you pay for it checkout but youll be able to see that when you select your items. They do an excellent job of notifying you via email and then the delivery service will call you to set up a good day and time for you. They were on time in the time window they gave me as well... hope that helps!