Warby Parker

I am on my fourth pair of glasses. I need all the lense add-ons (anti-reflect, scratch resistance, and light-weight progressive. Initially had one year lense warranty but now 6 months. I know why because at one-year the reflective coating starts coming off and scratches are susceptible. Then they want to sell replacement lenses for $195, or buy new glasses. The product support has deteriorated.

Got a pair of subscription sunglasses for slightly under $500. In under 2 years, the coating on my sunglass lenses (both) are bubbling/cracking, as shown in photo. Warranty is only 1 year. This is clearly a manufacturing defect. The salesperson would not even look at my glasses and was also very rude. Tried calling another store for assistance. Best they'd offer is $30 off a replacement lens. That would cost me another $400. No thanks. Will never shop at Warby Parker again.

I am a huge fan of WP and got my 1st pair many years ago. Began telling everyone about them! Have needed to change prescription for several years but didn't because I loved them so! Finally, after leaving them in Costa Rica, had to order new ones. Prescription great but frames not happy with. They are fab... but, they dont fit like they should. The arms are much wider than the part that is at my eyes. In short... they feel too big (stretched out) and constantly fall off. I did ask WP if anything could be done. They suggested I go to my eye doctor, a Wal-Mart (or some other place) and get them adjusted. I dont want to go to my eye Dr or any other company and ask them to adjust a pair of glasses I didn't purchase from them. JUST me.

Splashy TV ads show people absolutely loving loving the online experience, happy faces, different pictures as you try on a pair virtually before you buy it. What they don't tell you is, their APP only works on an iphone. Really? No cross platform app for an android phone? Seriously... looks like they want me to spend 800.00 on an iPhone in order to purchase an 45.00 frame. Sometime tell their tech team, and their advertising firm to get it together.

The eye exam experience was great. They offer some of those modern fresh glasses designs and the prices are reasonable. The durability feels a tad below some high end glasses, but you can buy maybe 3 pairs for the price and have spares and different styles to wear with different outfits. I've bought like 7 pairs over the years.

You get what you pay for.
I suggest you use your eye glass doctor's office for your glasses. It will cost you 50-100 dollars more, but the quality will be much better, as will the service. The cheap lens I got from WP lasted less than a year before they were covered in scratches and virtually useless. I called to see what they could do for me, and was told I was past any warranty period. This was right at 11 months when I called.
Lesson learned.
As a note, my previous pair of glasses lasted me right at 20 years before I finally retired them with no scratches after scores of times dropping them.

RUN away from this horrible company! Ordered product on 4/10/2024 - (3) pairs of glasses for over $1,000. Guaranteed delivery within 7 business days. Day 7 today. Had to call the company to find out there was manufacturing defect in (2) pairs. They have no idea when they will deliver these (2) pairs now even though they are holding my money. Asked them why they would not expedite the manufacturing and put my defective glasses ahead of other orders? The Customer Service Manager to me: "Because you should be GLAD we held your order and didn't ship defective glasses. YOUR order is just one of thousands. We make 98% of glasses correctly. YOUR order is just a 'perfect storm' so just be glad we didn't ship them." Seriously? WTF, Warby Parker?! Cancelled my order and returned all the the products. HORRRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE!

I bought progressives, light responsive, polycarbonate coating. $485
They DO NOT respond to transition in lighting AT ALL.
I don't know if it's their coating, but both lenses have a fading going on from the bottom of them. It looks like a sunset or sunrise, whichever you want to call it, coming up. It's ridiculous. When attempting to clean them you get strange"rainbow oil slick" looking circles.
One of the very flimsy and cheap plastic nose guards fell off the third month.
DO not fall for the "gimmick" of ordering glasses from home. This is definitely one item a person needs to buy "LIVE".

I've bought 3 pairs of frames (2 frame only, 1 complete) from WB over the last 18 months. On one pair the silver 'decorative plate' fell out of one side. No big deal I thought, they can send me a replacement plate and I'll glue it in. NOT! I emailed WB and was advised 'so sorry our frames are manufactured elsewhere and we do not have any parts. As an accomodation we can provide you with a 20% discount on a BETTER FRAME,'
'Better frame' for 20% off to replace my crappy frames that they were more than happy to sell me? These are 11 months old with normal use, no abuse. The company does not stand behind their products. I like to have a few pairs of regular glasses and sunglasses and will definitely look elsewhere the next time I want frames.

This confirms the old adage 'you get what you pay for.'

Bought a pair of prescription ‘Abe' sunglasses at Warby Parker which seemed to be very poor quality. Earpiece broke off at the hinges due to rusted screws only about 1 year after purchase. Seemed like an easy enough fix so I took them back to warby to get them fixed and was told that since one of the screws was ‘stuck' inside the frame it was ‘impossible' to retrieve and all I could do was buy a new pair for about $225. When I questioned further she said ‘look I've been doing this for 20 years, and trust me it's not possible to get the screw out or for the glasses to be fixed'.
I left the store frustrated but instead got them easily fixed elsewhere for about $25. Bad experience, will never buy from WP again, bad quality and they don't stand behind their products.

A very impressive eye wear company selling amazing products for a really good cause. Everything is top notch, including their designs, their product quality, their customer service, and even their website. I just can't say enough good things about Warby Parker:

1) Very trendy frames and prescription lenses for only $95 (yes, $95)
2) A website that allows you to try on frames virtually by uploading a photo
3) Allows customers to try up to 5 different frames in 5 days with a pre-paid return shipping label
4) 30-day satisfaction guaranteed return policy
5) Donates a pair of glasses to someone in need for every pair sold
6) Works with non-profits to promote third-world women entrepreneurship

There's really no reason to ever buy expensive designer glasses again. Who knew a company could literally make the world a better place at the same time as providing you with the latest in trendy eye wear?

I checked out these guys as I needed to get new glasses. I did not find them to be any cheaper than others. Also, in drilling down the info, I learned that this is a CHINESE company with all the product originating there. It is made to sound like a European firm, but it is just a front. I'd rather keep the money domestic.
I did more research and found many customers that were not satisfied never achieved resolution to their issues.
What has happened since then is an onslaught of emails from them and their "affiliates". They sold my email address ASAP and now I get more spam. Not a great place to do business.

I think the recent press about Warby Parker was too much for the company to bear. I ordered prescription glasses from them last year and while I'm not a huge fan of the actual frame I ordered (too heavy, bulky), their prices are good and frames interesting, so I tried again. This time around the service is absolutely horrible! After about five email exchanges, I'm convinced the factory is too swamped to keep up with the new demand and the customers reps just keep asking repeated questions (some I have answered twice now) to stall my order... and to make me think they are giving me good service/attention. They did offer a 10% discount on my order, but it's been 3 Weeks since I placed my order and I just sent another set of answers... oh my...

Warby Parker has very attentive service but the basic product is awful-- and I was lied to. I ordered glasses which came in 12 days and hurt my eyes. Warby Parker immediately offered to make me a new pair and send them over night. But at Warby Parker, "overnight" means a week. I still havent gotten my glasses and Im kicking myself for not having dealt with my local optician who generally has a 48 hour turnaround time and only costs about 5% more than WP. It just isnt worth the trouble. Stay away!