Warby Parker

I paid over $300.00 for a pair of glasses, and in less than one year the glasses are all scratched up. When I called the customer service they told me they are guarenteed for 6 months. I find that unacceptable. I will now take my business somewhere else.

The process takes way too long, I still have to go to my eye doctor to get them adjusted because you can't speak to anyone at a store, and they are more expensive than the average glasses. I will never ever do this again!

The frames and lenses are good quality. However, the lense focal point is incorrect and reading becomes difficult unless I tip my frames into odd angles.
I took the glasses in to Warby Parker and they heated up and adjusted the frames to work better. What happens, though, is that the frames, within a week or so, creep back to their original status.
I think I needed a REAL optometrist to measure where my focal point should land within the frames I had chosen. I have double vision, so I require specialized prisms in my lenses. I don't think those can be placed correctly in an online order without a human optometrist's input.
Purchasing something as touchy as eyeglasses online when one has a specialized prescription was a costly mistake.for me.

Horrible customer service and uneducated ophthalmologists! Their equipment is old and not working properly, and their glasses are expensive comparing to other shops. The company only cares about money.

I loved the frames but got my 1st pair and seeing was off. Went back and they adjusted fit of glasses. Went back again and discovered the "dot" was off in both lenses. They re-did the dot when I got them back vision still seemed off. Waited for my eyes to adjust. Got them fitted again. Finally went to my eye doctor and the "dot" was off in the left lens and they had added a prism in the right lens. They were great about giving back my money but not being able to see well for a few months was awful. I spent almost 3 times more at Invision but I CAN SEE!

Mariel at the Warby@ 185 Columbus Avenue, NYC was friendly, honest, and incredibly knowledgable. She clearly loves her job and takes great pride in it. She was so patient, showing me many frames and indulging all my questions. Rare to find someone who cares so much.

Ordering glasses from Warby Parker has been an absolute nightmare. I have called them around 5 times for various concerns. First off, they said they would reach out to my optometrist to receive my prescription and they never did and I got an automated email later that day that said they wouldn't do it and I needed to. I called my optometrist and they said Warby Parker never even attempted to get the prescription. Later they got my prescription mixed up with another pair of glasses in my order. I finally received my order and the glasses were SO BLURRY. My optometrist states it's because Warby Parker doesn't even take the sufficient measurements in the store. Now I have to take them in to get them fixed. No wonder these glasses were so cheap.

A new prescription, I purchased two pairs. I went to one of their shops and met with their 'optometrist' for my progressive lenses. That was three months ago. Since then, I have received THREE remakes of the glasses: They can't seem to get them right.

The first time, the lenses were placed in the frames at a tilt… the second time the progressive began too high on the lense, and the third time they omitted it all together.

I won't put myself through this ever again.

I purchased 2 set of eye glasses. I was told they were going to be delivered before the expected delivery date. I didn't get them on the delivery date nor did I get them 4 days later to the changed delivery date. I did get a message that there was a problem with the delivery address. I have lived at the same address for 30 years and never had a delivery issue. Still haven't gotten my glasses and I will most likely never order glasses for Warby Parker again

These jackasses don't want to take the prescription from your optometrist. They want you to use an app to try and get measurements for your eyes. How $#*!ing stupid are these millennials?!? Waiting for my money back? It has been weeks.

My original pair of glasses got scratched up by a nail file. I was devastated, especially since I work from home and need my glasses for work. My glasses were just over a month out of warranty. I emailed them asking if there was any way they would make an exception and repair my glasses. I explained that I'm facing severe financial hardship and needed my glasses for work. I always got a super speedy response, each time from someone new, and EVERYONE was kind! They decided to replace my glasses for free even though the warranty had expired. They said "We know how hard these past few years have been in everyone, and we want to help." I don't think I've ever received better customer service. I really and truly appreciated this. I'd recommend them through and through and order with them again some day.

Ok - so perhaps cheaper than the eye dr? Not actually sure. Their measuring system is useless, I even used a tape measure and that failed, use a human you fools! Just send me what I wanted vs. trying to be so technical, it is a horrible experience and I am glad I cancelled my order... so frustrated.

I am new to wearing eye glasses and had seen the commercials showing how bendable and durable theor glasses were. Well, only a few short months after getting a pair of their Crane style glasses I went to fold them up and the right arm just snapped off.
Went into the store, they looked me up, and they said they were definitely still under warranty. They said I should email the help at warby email and they can help me out.
After all this I was told I'd have to pay for a new pair! Why on earth would I pay well over a hundred dollars AGAIN for another pair of these cheap, easily broken glasses?
DONT WASTE TOUR TIME OR MONEY ON WARBY PARKER!

RUN away from this horrible company! Ordered product on 4/10/2024 - (3) pairs of glasses for over $1,000. Guaranteed delivery within 7 business days. Day 7 today. Had to call the company to find out there was manufacturing defect in (2) pairs. They have no idea when they will deliver these (2) pairs now even though they are holding my money. Asked them why they would not expedite the manufacturing and put my defective glasses ahead of other orders? The Customer Service Manager to me: "Because you should be GLAD we held your order and didn't ship defective glasses. YOUR order is just one of thousands. We make 98% of glasses correctly. YOUR order is just a 'perfect storm' so just be glad we didn't ship them." Seriously? WTF, Warby Parker?! Cancelled my order and returned all the the products. HORRRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE!

The only pair of the right shade of soft pink delicate rimmed European glasses broke. I found the closest match online & at the uncrowded Florida WP store. Polite well trained staff. They had onsite eye testing. Free shipping to NewYork
Warby Parker plz. Make lightweight pouches for your glasses. Your glass boxes are unreasonably heavy. Im guessing for shipment. End cost for a fresh custom pair$145

I am on my fourth pair of glasses. I need all the lense add-ons (anti-reflect, scratch resistance, and light-weight progressive. Initially had one year lense warranty but now 6 months. I know why because at one-year the reflective coating starts coming off and scratches are susceptible. Then they want to sell replacement lenses for $195, or buy new glasses. The product support has deteriorated.

Got a pair of subscription sunglasses for slightly under $500. In under 2 years, the coating on my sunglass lenses (both) are bubbling/cracking, as shown in photo. Warranty is only 1 year. This is clearly a manufacturing defect. The salesperson would not even look at my glasses and was also very rude. Tried calling another store for assistance. Best they'd offer is $30 off a replacement lens. That would cost me another $400. No thanks. Will never shop at Warby Parker again.