Alliha V.

My original pair of glasses got scratched up by a nail file. I was devastated, especially since I work from home and need my glasses for work. My glasses were just over a month out of warranty. I emailed them asking if there was any way they would make an exception and repair my glasses. I explained that I'm facing severe financial hardship and needed my glasses for work. I always got a super speedy response, each time from someone new, and EVERYONE was kind! They decided to replace my glasses for free even though the warranty had expired. They said "We know how hard these past few years have been in everyone, and we want to help." I don't think I've ever received better customer service. I really and truly appreciated this. I'd recommend them through and through and order with them again some day.