Warby Parker

I bought two pairs of glasses for my daughters which at some point broke. We went back the second time last week after the summer break as my daughters did not use glasses over the summer. They took my credit card information and said its all done. Shipping was an outrageous $60 each if I wanted to get them in two days. Then two days later they sent me emails that they could not process the credit card even though they took payment at the store. So so much for getting them before school starts. Go at your own risk. You will wait a long time unless you pay for super expensive shipping and they will break soon after. Its probably one of the worst places to buy glasses.

Tried as I might, I really wanted to like this company because they have nice looking glasses. Sadly, since this is all done "on-line", their method of taking measurement is by your computer's camera, or by a picture you take on your phone. I let them take control of my web-cam, not once but 3 times - each time they had another reason why the picture wasn't good enough. O. k., I get it, they want to make sure their measurements are spot-on. Anyway, can't think of a better reason to go get this done at your local vision center.

I ordered from Warby Parker more than a week ago and as of today they have no idea where my package is. I got an email saying it was shipped, but it was an old tracking number from over a month ago to some address in Jersey... Not sure what they are trying to pull.
I called in numerous times, and all they would say was that my package was being treated abnormally and to wait.
I just hope a actually get my glasses that I paid for. They didn't offer any sort of compensation for my order being outside of the 7-10 day receiving window they promised on their website. This company being run by incompetent people who give attitude to customers when they call and don't try to make it right.
If I end up getting my credit card bill before I receive my glasses, I will dispute the charge and not pay until I get them!

Best experience ever getting a thing I hate - glasses. I have two regular pair and one prescription sunglasses and I am happy with the style, price, service and performance. Yes, the first time I ordered on line, I was asked if I'd approve an extra $30 for high index lenses if my prescription required it and I did see the $30 on my bank card for a day, but it was credited back without my asking. I consider this a computer glitch, not some scheme to cheat the customer. I've chatted over style selection by email, lovely people, quality product. Shop here!

I went into my local Warby Parker store and found the perfect frames for me. The staff was incredibly helpful and friendly. I love the way I look in my glasses which is insane because I've always been a contact person. Reading some of these other reviews makes me wonder if people have any common sense at all. My glasses came a little warped and I went to my local optical shop to have them adjusted. How can they possibly fit your face perfectly out of the box? You're not there for them to adjust them to your face! Also THEIR PRICES! Polycarbonate lenses AND frames for $95? Literally just do some research about it.

I ordered two pairs of cute glasses. And after 3 phone calls to keep providing them information I already provided, one lost order, and 4 weeks of waiting I finally got my glasses. Both had the wrong prescription - and each was wrong in a different way. I had to go back to the store, wait for a half hour, be told "it's not their job" to figure out how to handle the problem ("that is done by customer care ") I just returned them. Colossal waste of time to deal with WB

I went back to add a new prescription to an existing pair of Warby Parker glasses and was told, "we don't make those frames anymore, you should go to Costco" (even though I only wanted new lenses).
I'm done.
P.s. I don't think they really sell anything for $95 (unless it frames with no lenses). Mine were $309.

Warby Parker is very quick to request payment and very slow to deliver a promised product. My order as well as my son's became lost within the Warby Parker system and after calling multiple times while experiencing extended hold periods I learned through very vague customer service statements that the glasses were not yet in production. This is after 2-3 week ordering period. I do not recommend purchasing eye-wear from this company. Strong on promise, short on delivery.

Ordered a pair of glasses using their home try-on service. As another reviewer commented, they're quick to send those out. I placed an order for glasses, and then the problems started. First, they made a mistake with the charges for thin lenses, which I had to point out to them. Then their customer service ghosted me. No one responded to e-mails or live chats asking for a status update. I did finally reach a customer service rep by phone. But really, if a company is going to tell customers to reach out by e-mail or live chat, customers should not have to jump through hoops to reach someone. I truly hope that the glasses I ordered will be up to snuff but now based on the problems I've already experienced, I'm really worried...

9.00 turns into 350.00 which doesn't include a case. I've had 5 different emails from 5 different employees. Stating everything from we can't find your order to we found your order but need more information. After sending the information I'd get another email stating can't find your order again. I should have read the reviews with a rating of 2.8. All their money is put into their great advertising and none at all in customer service. Cancelled my order and will purchase from here in town for half the price and one tenth the time. What a headache!

Like a lot of companies, when Warby Parker began they were amazing and actually wanted their customers to be happy. I get 2 pairs of glasses each year. I have seen the dramatic decline. This year 12/29/17 the customer service was so bad I thought it was a joke. I first tried to chat - rude & insulting. I then waited on hold for a "live person". WHOA! Rude! Its a new year and I am sure there is a new eyeglass startup to explore. I suggest you do that. I know I will be! Happy 2018