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First, there is no way to directly contact a customer service department. That right there should give you pause. So basically if anything but perfection happens for you, you have zero recourse. Second, their website states they are available to chat with you. Which means their robot will shoot you worthless texts that do not help with your problem. So in a nutshell that's their idea of customer service. Hard pass! Tommy Bahama, awesome, Vineyard Vines, excellent, Nordstrom, helpful. You can do better. Trust me.
Tip for consumers:
Total fraud! Told them I want to do return, instead of exchange 15 minutes after dropping at Post Office. Wrote email stating we will be out of town. Not able to receive. Cancel exchange & credit. When they finally did respond 3 days later, they state their computers don’t allow them to do that?!?!?! WTF It currently has not even shipped, but their computers can’t change that, so they are going to ship my order, to sit on my porch while I am gone for two weeks. Excellent service.
Products used:
None
Repeat customer! Always very satisfied
Like a lot of companies, when Warby Parker began they were amazing and actually wanted their customers to be happy. I get 2 pairs of glasses each year. I have seen the dramatic decline. This year 12/29/17 the customer service was so bad I thought it was a joke. I first tried to chat - rude & insulting. I then waited on hold for a "live person". WHOA! Rude! Its a new year and I am sure there is a new eyeglass startup to explore. I suggest you do that. I know I will be! Happy 2018
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