Jody H.

RUN away from this horrible company! Ordered product on 4/10/2024 - (3) pairs of glasses for over $1,000. Guaranteed delivery within 7 business days. Day 7 today. Had to call the company to find out there was manufacturing defect in (2) pairs. They have no idea when they will deliver these (2) pairs now even though they are holding my money. Asked them why they would not expedite the manufacturing and put my defective glasses ahead of other orders? The Customer Service Manager to me: "Because you should be GLAD we held your order and didn't ship defective glasses. YOUR order is just one of thousands. We make 98% of glasses correctly. YOUR order is just a 'perfect storm' so just be glad we didn't ship them." Seriously? WTF, Warby Parker?! Cancelled my order and returned all the the products. HORRRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE!

HORRIBLE COMPANY and COMPLETE SCAM! Took $524.46 of my money without ever shipping a product. Had to dispute the charge with my bank to get any resolution.

ASK ME FOR SCREENSHOTS, chat transcripts. I have it ALL!

Order: xxxx3016
Item: Regency work table 36"x72"
Description: "ships in 1 business day" for Plus members. I am a Plus member. (WAS——cancelled!)

Spent over 3 hours begging Supervisors in Customer Service to get this product shipped.

1. Order on Wed, 2/28/2024.
2. Writing this on Sat, 3/2/2024. No product shipped, but "kindly" informed "It is in stock and ready to ship in our warehouse".
3. As of last night, I was charged $524.46 LAST NIGHT for the order, but they still have not shipped the product and cannot give me any timeframe when they will ship it or when it will arrive.

This company is a complete scam. They do not supply the products they claim or advertise on their website. They do not meet their obligations. Their Customer Service is ABYSMAL at the very best.

Avoid this place at yours and your bank account's peril!