WebstaurantStore

I ORDERED AN ELECTRIC BAR GLASS CLEANER, IT BROKE WITHIN 5 DAYS OF USE, AND WE'RE ONLY OPEN FOR DINNER. I HAD TO PAY FOR REUTRN FEE, RESTOCKING FEE ADD PICS, CONFIRMATION OF TRACKING INFO FOR RETURN, 3 TIMES. YOU KNOW THEY ARE MAKING YOU JUMP THROUGH HOOPS ASSUMING YOU WILL NOT FOLLOW THROUGH AS A BUSY RESTAURANT OWNER. I HOPE NO ONE FALLS PREY TO THESE SCHEMES. FURIOUS AS A BUSINESS WHO HAS MADE IT THROUGH COVID. FYI BE CAUTIOUS AND READ ALL THE FINE PRINT, IF EVER NEEDING A RETURN KEEP IT AND DONATE IT TO A GOOD CAUSE, NO MATTER PRICE OR SITUATION. YOU WILL BE BETTER OFF THAN GOING THROUGH THE ABUSE OF TRYING TO MAKE A RETURN. STICK WITH AMAZON ON ANY PRODUCT THAT IS NORMALLY RETURNABLE.

$#*!ers charged me $36 shipping and Handling 1-2 business day delivery and I check my email 1 day later and They said sorry you won't get it for another 2 weeks

Disappointing Experience - Will Not Return

We recently had an extremely frustrating experience with Webstaurantstore that led us to conclude that we will no longer be doing business with them. Our order was delayed multiple times due to missing documentation, which caused significant disruptions to our project timelines. Despite numerous attempts to resolve the situation, communication remained inconsistent, and the resolution process was slow and tedious.

While their product selection is broad, the customer service we received was severely lacking, and we ended up managing several critical steps ourselves, which should have been handled by the vendor. Webstaurantstore's failure to meet basic shipping and documentation requirements created an unnecessary logistical nightmare.

In the end, we hope to provide feedback to help other potential customers make informed decisions. If you're considering working with them, be prepared for delays and extensive follow-up on your part.

I incorrectly ordered the wrong size tarp and inquired about obtaining a refund. The company responded that there would be a 30 percent restocking fee and mailing fee! Their mailing fees are outrageous and combined with the restocking fee, it would be a significant loss based on the cost of the product.

I have attempted to order several items from them over the years and I have yet to receive one order that didn't have a problem. The biggest issue is that there is no rhyme or reason to when your order will ship and when you're ordering food you need to be home to receive the shipment. Who has the luxury of sitting around for days waiting for something to show up? The other major problem is the horrendous packaging (if you can even call it that). Almost every order I've received had no packing material whatsoever and the contents were just thrown together in a box so you can imagine the condition of the items when they arrive. Most recently, I got a box of frozen petit fours that arrived a week after I needed them for a party and a box of frozen pastries that were loose in a plastic bag resulting in several that were damaged beyond use.

Perhaps if you're in a restaurant where there is always someone to receive cold deliveries and you can absorb losses from poorly packed products this may work for you. I would absolutely not recommend the Webstaurant Store for the home-user. They should have some disclaimer on their website explaining how their items are packaged and that things will ship randomly- and not even together. They should get some training from Amazon on how to run a shipping-oriented business.

First, shelves are nice looking but they do bend by about an inch or so in center of each shelf. The weight i have (4 bins of vinyl albums per shelf) is under maximum recommended weight and evenly distributed. Second, I would like to order additional parts and found it very difficult to contact this company. They don't make it easy on the website to contact and there is no phone number. I did send an online email, but never got a response as of today, 3 days later. The online chat bot is useless. You would think someone would respond quicker when it comes to a sale of more items.

Webstaurantstore was the worst customer service experience that I've had in 28 years of owning a business. They shipped the wrong items from a third party, didn't send via BOL requiring signature, didn't communicate that items shipped four months early, and when we tried to get the correct items shipped or our money back, their customer service systems were VERY prepared to obfuscate Mastercard for two years. They are a multi-billion dollar SEO marketing machine masquerading as a fulfillment company. It's bewildering how this could be legal, if it even is anything besides fraud. https://microcosmpublishing.com/blog/2024/05/laddergate-microcosm-vs-webstaurantstore-fraud-definitely-not-legit/

Changed delivery 5 times. Waiting 2 months for order that was supposed to be 2 weeks. Customer Service would not call manufacturer to get delivery time. Not proactive, they gave us the manufacturers info to call them for info ourselves. We have a job on hold for this order. Their terrible business practices trickle down to the small company trying to get jobs done and now putting our reputation and job in jeopardy. They should be embarrassed, but the attitude with everyone we spoke to, emailed, chatted with was apathetic.

I have ordered many things in the past through webstaurant store. I love that you can get what you need but they're shipping prices are astronomical. Finally had to say enough is enough wanted to order replacement latch for my food carrier. A $17 part that's about 2 oz of plastic. And they want $21 in shipping sorry there is no way to justify this.

I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone. The automated Chat kept repeating "unable to help" and there is no phone number available to call. Be aware that you will be ignored after they take your money.

I have used this site for many years just pray you don't have to return an items. If you do it willl cost you almost 60% of purchase price I just paid $27 in restocking fees. Do your self a favor use other reputable merchants One should not have to pay outrageous amounts for restocking.

We purchased plates from their site, however the picture of the back of the plate had a different number than the plates that arrived.The picture on their site clearly showed the number. I was told that if it is the same color and size it is the same plate as I received. The number is the same as plates I currently have but look nothing like the ones I got. In order to return them, I am charged a 20% restocking fee and the cost of shipping. No compromise.Very poor customer service.

Ordered a shelving unit and their own packing slip shows they didn't ship the posts, just the shelves. You think they would send the posts, but no. Their own packing slip shows they didn't ship them. What a scam

Their entire site is wildly misleading. They think by putting a vague disclaimer of "similar style" or something allows them to send you an entirely different product as long as it "functions about the same". I ordered a large quantity of bottle openers that they have pictures of as being blank. I received all of the bottle openers with some random etched logo on them. Chatted customer service and they wanted to charge me 30% because I was mislead. Totally disingenuous and predatory. Putting a simple note or example image that says "product may contain a different logo" or something similar would be WAY more fair. Reeks of scam/shady business practices. Also, they shipped a bunch of heavy steel items LOOSE in a giant box. Of course they showed up scratched.

I have ordered multiple times from this company giving them hundreds of dollars. Recently my packages have all came in busted and broken. Shopping has not even shown up and I had to be refunded for damaged products 3 times in a row! They done nothing to satisfy me after this occurring, told me that I would have to pay for overnight shipping which is well over $200 when it was their fault. Such an inconvenience. If you run a business they will make you lose customers. Your products will never be protected. They come in trash bags.

I placed an order 2 weeks ago and payed extra money for fast shipping. Still did not get the toggle switch yet. I emailed them, unfortunately no one respond. I end up loosing customer because of them.

I ordered some mobile shelving and received a shipping confirmation the same day. However, the order didn't really ship until 2 days later making the initial tracking estimated wrong 2 days and a weekend. The customer rep did nothing to resolve the issue except suggest I contact the shipper to see if it could be expedited. No refund of shipping charges, only a 10% reduction offered on their 30% restocking fee for my mistake of believing the information they supplied. Will avoid them in the future.

This was the worst experience I ever had with a company I dont suggest ever doing business with them. There delivery is way to complicated they will return your purchase and basically give you nothing back.

I placed a $6000. 00 order no customer support over 1 week still can't say when it will ship after they put on item 2 days now i need to spend 500 dollars to send a truck 4 hours to pickup and no service they are a lousy company not worth the savings