WebstaurantStore

Worst tasting fish sticks that I have ever tasted. I purchased a box of item #******* Pollock fish sticks. Order Date: March 9,2022 The photo looks like cut and breaded Pollock loins, the only review they show claimed "best tasting fish sticks" supposedly from a customer review.
I am a self claimed Fish condenser, I know how good fish should look & taste. I was part owner of a fish farm for 12 years raising the tastiest rainbow trout you could find "eat my fish"

Ordered tables told were shipped immediately still three weeks and no tables they gave me shippers number called shipper and asked why we had to call them the lady hung up and said because we are busy horrible experience I will now have to pay more but at least I will get them

Found at my door with busted open box and mud on the table. Absolutely no packing to protect table. Just a cardboard box for a very heavy item. Scratched and dented. Legs were out of there protective sleeves for some reason. "I don't care packaging" and a "I don't care shipper" equals terrible product delivery. Won't buy from again!

I always check here first for professional kitchen goods. Whether for my own use at our house, or the community kitchen I volunteer at, I find the price to be competitive and the service and support outstanding. My experience with their service department comes from the first order placed with them in 2012. One of the items was damaged in transit. They got a replacement out right away. I have been a loyal customer ever since then.

I ordered a waffle maker, for $ 672. But it is difficult to use it because the waffle keeps burning and sticking to it. At first, I tried to refund on the web. When I finished the return request, it says that the customer service center will contact me for further return processing. But no one responded for several days. After that, I sent the email for a return with reason, and they rejected the return because I already used it. Is it ridiculous! How do I know whether this waffle maker has the problem or not. There seems to be a big problem with this company's refund policy, so I think we need to find a legal solution. If there are people like me, it would be nice to respond together.

This business took my money for an item that they did not have in stock. After losing countless hours chatting with their customer service I learn that I cannot return the partial order they sent me without paying for reshipping + restocking fee. Just checked the website, the said item is still for sale and indicating that its in stock. Think twice before working with this company.

Do not buy from Web restaurant they sell chip, dented defective equipment. And the people that they hire to deliver the equipment hurries up and drops off the equipment outside the door and they takeoff no time to inspect in front of them. By the time you open the equipment which is on Pellets and wrapped like a cocoon. You find is defective, You contact the company and there's nothing they can do for you. You only have 5 days to report damage! Please save your money and go to another place customer service is horrible!

Was interested in a particular product that had to be special ordered, furnishings for a trade show booth. Before I ordered, I asked them to confirm the lead time. They spent a few days getting that exact date. The window they quoted was about a month out, but was workable, so I placed our order. I checked back repeatedly over the next few weeks and was affirmed everything on track. Then when we got to the actual shipping window, they delayed the order by several more weeks. We just spent $$$ on furniture that will arrive after the event, and meantime are scrambling around the Bay Area traffic scene to find a replacement. They don't have a care in the world though.

My older son bought a Toaster for me at Christmas. It never arrived. My younger son bought from Levi's and it was not delivered 3 times, they gave up. All shipments came from OnTrac. Both my older son and I tried to get then to refund his money or send another toaster and/or at least say they will not use OnTrac. They said the Toaster was delivered 12/2 and they will only honor a No Delivery for 5 days. Now it seems to me, believing the Driver over a recipriant is a problem. This is not someone you want to work with. There are many places you can buy ITEMS, use the other companies.

Beyond regrettable buy, shame on me for not buying local! I purchased a wine refrigerator for $1400 dollars plus shipping, it was brand new, the part that was concerning to me is there was a stipulation of no returns on this product, i thought well it's brand new what do i have to really worry about? I called the toll free number to confirm there's no return on a new product and he confirmed it, strange as it was i thought it would be fine! WRONG right out of the box it did not cool, it turned on but would not cool one degree! Triple read the owners manual, called the toll free number off the company, it's in France btw totally different time zone! In short i was stuck with a expensive and new paper weight! Don't give this company your business! They don't have a showroom or a physical store there just a Broker! Save the headache and buy local.

Ordered 20 some Lancast chairs and one was damaged during transit. I filed a complaint and they responded with apologies but decided no action taken. Disappointed. Also a black board sign was defective too but they don't do anything to customer's complaint. Even though it seems like a good deal but if the product is damaged or defective, they won't care.

I've been using you guys for awhile and have had minor issues here and there but recently have had more and more issues. Currently I'm still waiting to receive an order I placed on January 1st and when I contacted your customer service department via online chat. She basically told me it's my responsibility to find out where my order is not hers? Your customer service department was extremely rude! You guys took my money and 2 weeks later I have yet to see my products? Terrible experience!

They have a horrible return policy. I've ordered for by business but will never order again.
Made a mistakes on sizes and asked for returning the same day of their delivery After Shipping and their 20% restocking fee, it's barley worth returning, and they said they will not proceed to take it back Do not support this site

I accidentally duplicated an order for a 60 in gas range and then contacted them within 2 hours to cancel the order. They refused and pretended it has already processed. That is not true.
So they are going to charge me a huge return fee and shipping fee for nothing. I can buy whatever I need thru amazon or katom. I still have 10 appliances to purchase and will never use webstaurant again. They are charging me $1117. 88 to cancel an order I placed 2 hours prior.