Craig P.’s Reviews of WebstaurantStore & more

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Restaurant Supply

“Top of the line... great store, products and service.”

6/29/20

Great products, great service. This store is on my short list when I shop for supplies. I've ordered multiple times from this store. Once, a package was damaged in shipment (fault of the carrier) and WebstaurantStore took care of the problem immediately. No questions asked. That's the kind of service I expect and what keeps me coming back.

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Web A. – WebstaurantStore Rep Over a year old

Thank you for your review, Craig. I'm sorry your order arrived damaged but I"m glad we were able to take care of it quickly for you. Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.

There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution. If you have any more questions or concerns, please reach out to us at Help@Webstaurantstore.com.

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