From the web... Just about sums it up.
Is WebstaurantStore a reputable company?
Overview. WebstaurantStore has a consumer rating of 2.46 stars from 710 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about WebstaurantStore most frequently mention customer service, return shipping and credit card problems.
They sent me a CASE of near expired syrup and because it was a month away from actual expiration told me that's was acceptable and could not return, exchange, or do anything to assist me. Absolutely horrible policy and customer service.
Thank you for your review Noelle, and I am sorry to hear that you are unhappy with the product and the expiration date. Our consumables are designed for commercial use and would typically be shipped with about 1-3 months until the best by date, The best by date is not an expiration date and if stored properly, the products can still be used. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
After numerous purchases of Bar/Restaurant equipment I have had issues that this business chooses to ignore and because they won't publish a phone number to reach customer service. I ordered 7 patio tables and 40 matching chairs. 6 chairs were damaged upon delivery and noted in writing by the shipper upon delivery. No replacements or communication has been received to-date. I then ordered a stainless 3-Basin sink at a cost of over $600 with 3 strainer baskets included for our installation. These sink "drain-parts" were so cheaply manufactured they could not be used due to defects in each of the 3. I had to delay the installation while I went out and purchased 3 replacement strainer baskets. The best on the market sell for less than $15 each and I found the $10 basket to be of high quality. I think this Company unnecessarily cut their costs at my (the long-term customer) expense. SO BUYER BEWARE! And, I want the Chairs that I paid for!
Thank you for your review. I am very sorry that you have had multiple damages and were unhappy with the quality of the drain parts for your sink. Please reach out to us at our live chat, help@webstaurantstore.com or (717) 392-7472 and our Customer Solutions team would be happy to help you!
I ordered "Eiffel Tower Glass Salt AND (emphasis added) Pepper Shaker. The cost was very low, 65 cents, but the shipping and tax was about $22. Today a box arrived with one shaker. Presumably for salt, since it has 6 holes on top. I call and ask customer service to send the pepper shaker. They tell me they are identical and I only paid for 1 item. I tell them their description is ambiguous. Too bad is the response. As I write this I see MANY other awful review of this company. I would surely avoid them.
Thank you for your review Stan, and I am sorry to hear that you are unhappy with your experience! I was able to locate your order and see that our Customer Solutions Department did reship another shaker for you, which was delivered today. Please note for any future orders of this item, the cost of this item is for one shaker only, and this information is listed in the description on the items page. If you ever have any questions about a product, please do not hesitate to reach out to our Customer Solutions Department before purchasing. Please let me know if you have any further questions or concerns.
The same items i see here, that my daughter purchased, are available elsewhere for 25% - 35% less. Also they charge a whopping 30% restock / return fee - that is insane. I will never purchase here again
Thank you for your review, Perry. I am sorry to hear that you were able to find the item that you were looking for elsewhere at a less expensive price. While we are confident with our wholesale pricing, we are always happy to check into price matching for you if you are able to find the same item at a lesser price elsewhere.
The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you ever have any questions or concerns about our pricing or restocking fee, please do not hesitate to contact us at Help@WebstaurantStore.com.
Item didn't work - I had ordered 4, opened one. They would not accept a return for the other 3! Awful! Very unethical! The boxes also arrived damaged and open. Had it been something with parts - they would have fallen out.
$28 to ship a simple package. Problem is, they're shipping from multiple locations so are acting as a broker? I spent $80 on a few cake rings. They don't care how much it costs you. I don't like the Amazon-like policies that you can buy a subscription for free shipping. No one needs monthly restaurant supply, not even a restaurant.
Thank you for your review, Douglas. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. We do have multiple warehouses that may have accounted for the multiple locations that you saw. We do ship some products directly from the manufacturer so that we can carry the widest range of products we can. We also may choose to ship directly from a manufacturer if we are not able to fill from our stock.
We've found that thousands of restaurants have been able to sign up and save money through our Web Plus subscription program. WebstaurantPlus is a monthly subscription service designed to help you save even more money. Almost every item we have on our site is either Free Shipping or Discounted Shipping, and you’ll see a flag for each on the item page. You can read more about Plus here: https://www.webstaurantstore.com/plus/. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Like everyone else on here, I'm currently absorbing hundreds of dollars for a "restocking fee..." YEAH RIGHT. Restocking a bunch of table feet costs hundreds of dollars? This is how they make their money. Not only do you pay shipping both ways, but you also pay imaginary fees for a product not fitting properly. Jeez. My company does thousands of dollars worth of business monthly. You just lost all of it. Going to Alibaba.com. Look it up. Way cheaper and hundreds of 5-star reviews. Connects directly with manufacturers so you end up with the right product.
Thank you for your review, Jake. I am sorry to hear that you are unhappy with our standard return fees. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you have any further questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
I posted my dissatisfaction with the return policy which left me out of pocket $750 and no working product. They expressed empathy and said they would follow up, but nothing happenned after I did what they requested. They could look up the order from my name, but they will not. They put all the responsibility on the customer who is helpless to do anything. If I had real money, I'd sue to make a point.
Brian Hare
Thank you for your review Brian, and I am very sorry to hear that your item was damaged in transit! While we do request to be notified within 5 business days of any damaged item, I am happy to take a further look into this order for you to see what we can do to resolve this for you! If you can message me the order number, or email address the order was placed with I will take a look for you. I look forward to hearing back from you!
The items i received were not very good, cheap Chinese copies of the originals. As soon as i received the box i could tell, it had been shipped and returned more than once. (Original packaging) These were just a black seat cushion for a standardized bar chair. Not going to install them, going to send back and pay the fees.
Thank you for your review Jack, and I am sorry to hear you are unhappy with the product you received. We are happy to look into setting up a return for you! If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
I purchased 1 singel bar height 24" table from this company. Per the website the item was in stock. I received an email 6 hours after the purchase. Miraculously they just sold out right before I made my purchase. They Charged my Credit Card as well. This is not my opinion, this is what customer service stated. I was told I would receive and ETA in 1-2 business days as to when this would ship. 5 business days later and still not ETA. Oh yeah, this product still shows availability on their web store. Per customer service it takes a while to update their website. So we have a few tall yarns with this company. Keep away done buy mystery products.
Hi Alan,
Thank you for your review; we appreciate your time! I did want to look further into this situation for you, but I was unable to locate your order, however I was able to locate the item to check into the availability of this item. This item is sold as a kit, and so the reason you may be seeing an extended lead time is that there are parts of this kit that are currently out of stock. I do apologize for this delay and would be happy to review your specific order if you would like to provide me with the order number. You can also reach out to us via our live chat, or email us at help@webstaurantstore.com. I hope you have a wonderful rest of your day!
I thought I was getting a good deal on Kodiak oatmeal in bulk. Last second, they add a 20$ shipping charge making it more expensive than had I bought it in my local store. Absolute scum. Will never use the garbage service again and will only disparage them to everyone I know.
Thank you for your review, Nick! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
Awful customer service this morning when I ordered a stainless table online then tried to reach someone to make a change on the order I ordered wrong size by mistake.
Can't talk to anyone! Online chat person awful! Lost 2 people in chat had to start over 2 times. They can't cancel order said it already shipped which is impossible!
I will reconsider shopping with them again. I would use caution ordering from them for sure!
Thank you for your review, Debra. I apologize if you were not able to reach out to us on chat. During the COVID-19 outbreak, our Customer Solutions remains open. We have advised all of our office employees to work remotely until further notice, but they are ready to assist. Please note that the Customer Solutions team members are communicating only through online chats and email at this time. We do pride ourselves on quick shipping so there will be situations where an order has processed beyond our ability to be able to cancel. If you have any more questions or concerns, please don't hesitate to reach out to us at Help@Webstaurantstore.com.
Prices are very good on their items, but the shipping cost is horrible. It's cheaper to buy somewhere else and pay less shipping. It's a shame because I would do business with them if they offered decent shipping prices.
Thank you for your review, Belinda. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
I placed an order on Monday and its Wednesday and it still hasnt shipped. The label was just created in their warehouse. Keep in mind it will take 7-10 days to get your order unless you pay extra for shipping, this is how they get more money. Their website give an estimate but it's totally false so dont even pay attention to that. I will never order again from them.
Hi Moletta,
Thank you for your review, we appreciate your time! I was able to locate your order and do see this is out for delivery today 4/21/22. When an order is placed, and the item is in stock it can take up to 2 business days to process the order from the warehouse as noted upon check out. When the order does ship, you will receive a confirmation email that includes the tracking information that will provide you with the estimated delivery date. I hope this information is helpful, but if you have additional questions please feel free to live chat with us, or email us at help@webstaurantstore.com. Have a wonderful day!
Shipping WAY over priced and could not deliver products on time promised after waiting for items to ship. After contacting them, they wanted me to pay an additional $75 in shipping to get quicker delivery but still no guarantee of quoted delivery date.
Thank you for your review Denise. Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders. Inclement weather may cause shipping delays that are not covered by this guarantee.
These orders must be placed before 2:00 p.m. EST to ship same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 2:00 p.m. EST will be processed on the following business day.
If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
I accidentally ordered 2 of 1 item. Tried to contact customer service immediately, but was informed item had shipped. Order had been placed approximately 10 mins. Prior. Will not return due to so many fees. Did not receive satisfactory answer to my problem.
Thank you for your review, Betty. We pride ourselves on our ability to process orders quickly and we do not guarantee that you can modify an order or cancel it once placed. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any questions or concerns, please email us at Help@Webstaurantstore.com.
I ordered patio furniture in March. I have now been given three consecutive dates of 30 day delays. Each month on the 21st when the shipment is due, I receive a date of the 21st next month. Reminds me of free beer tomorrow but they already have my money and tomorrow never arrives. They blame the supplier but when will they hold the supplier accountable for giving a BS delivery dates for the last 90 days. I got the covid delay this time because everything is opening up. Sounds like someone was willing to pay more or the supplier has more profitable orders. Honor your March orders before you move onto places that just opened up to make more money.
Thank you for your review, Karl. I am sorry to hear that the estimated shipping date keeps getting pushed back. While we do stock a lot of the items on our website, there are certain items that will be coming from the manufacturer. At this time, the manufacturer does have the products being produced, however they are not yet ready. The dates that we provide you are the best estimate that is being provided by the manufacturer at the current time. We will continue to work with them to get this to you ASAP, and I apologize that we are not able to guarantee the shipping date as it is dependent on the stock of the manufacturer.
Trying to return an item you buy here is like a police interrogation. They refused to let me return my item that was damaged because I would not send them pictures proving the damage. Horrible horrible customer service.
Thank you for your review, Matt. I am unable to review your order without an order number or email address but I sorry to hear that an item you ordered from us arrived damaged. The reason we would have requested photos is for our records and to determine how the item was packaged so we can improve packaging for the future. If this is still an ongoing issue, please contact us again at help@webstaurantstore.com so we can resolve this with you.
I love this store, but unless you buy into their monthly "Prime" shipping plan, they charge at least triple actual shipping costs. Example: $48 in merchandise that weighs 3lbs, $34 shipping, and I'm in the same postal zone that they are. They do have great prices but unless you spend $100 +, you're better off looking elsewhere.
Thank you for your review! As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free though! Be sure to watch out for the “Free Shipping” banner on select items throughout the site. If you have any questions about the shipping costs, please feel free to reach us at Help@Webstaurantstore.com.
Overview
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 25th among Restaurant Supply sites.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Lititz, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charlee,
Thank you for your review! I would like to assist you in any matter you may have if you would like to provide me with some additional information, or If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. I look forward to hearing back from you!