Thank you for your question, Len. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions or concerns, please reach out to us at Help@WebstaurantStore.com.

Thank you for your response, Giusel. I'm sorry that your orders have arrived damaged. Our warehouses do package each shipment with care to ensure that your items arrive intact and undamaged. However, there is still a small chance of accidents occurring in transit. If you experience any issues with your order upon delivery, please let us know as soon as possible and we will get this resolved for you. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com.

All my orders come crushed; they havent give me a single dollar back nor even a credit

Good luck; not only poorly boxes but wrong product received from them. I won't be ordering from them ever again as they refused to fix the error.