Like everyone else on here, I'm currently absorbing hundreds of dollars for a "restocking fee..." YEAH RIGHT. Restocking a bunch of table feet costs hundreds of dollars? This is how they make their money. Not only do you pay shipping both ways, but you also pay imaginary fees for a product not fitting properly. Jeez. My company does thousands of dollars worth of business monthly. You just lost all of it. Going to Alibaba.com. Look it up. Way cheaper and hundreds of 5-star reviews. Connects directly with manufacturers so you end up with the right product.
Thank you for your review, Jake. I am sorry to hear that you are unhappy with our standard return fees. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you have any further questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.